Serene Kandy: Deals & Reviews (Kandy, LKA)

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Lakefront hotel with 8 outdoor pools and restaurant

Dates

December 2024

January 2025

Daily continental breakfast (USD 10 per person)

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pool

Breakfast available

Room service

Laundry

Air conditioning

Explore the area

113, Rajapihilla Mawatha, Kandy

Malwathu Maha Viharaya
8 min walk
Wales Park
12 min walk
Kandy Clock Tower
17 min walk
Kandy (KDZ-Polgolla Reservoir)
24 min drive

Room options

Super Deluxe Quadruple with Kitchenette - Main Wing

Highlights

Balcony

Soundproofed

Air conditioning

Kitchenette

Fridge

Dishwasher

Flat-screen TV

Premium bedding

Sleeps 4
2 Single Beds and 1 Double Bed

Super Deluxe Double or Twin - Main Wing

Highlights

Balcony

Soundproofed

Air conditioning

Flat-screen TV

Premium bedding

7 bedrooms

Private bathroom

Hairdryer

Sleeps 2
1 King Bed OR 2 Single Beds

Super Deluxe Single - Main Wing

Highlights

Balcony

Soundproofed

Air conditioning

Flat-screen TV

Premium bedding

7 bedrooms

Private bathroom

Hairdryer

Sleeps 1
1 Double Bed

Similar properties

Pool

Dryer

Parking included

Free WiFi

for 1 night

includes taxes & fees

9 Dec - 10 Dec

About the area

Kandy

At Serene Kandy you'll be within just a 15-minute stroll of Malwathu Maha Viharaya and Wales Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies. .For a drink, you can stop by the hotel's own lounge bar. Enjoy access to 8 outdoor swimming pools along with a kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Kandy hotel include Kandy Clock Tower and Temple of the Tooth.

What's nearby

Wales Park - 12 min walk - 1.0 km
Temple of the Tooth - 20 min walk - 1.7 km
Kandy Lake - 3 min drive - 1.9 km
Royal Palace of Kandy - 3 min drive - 2.3 km
Kandy General Hospital - 4 min drive - 2.2 km

Getting around

Kandy Railway Station - 8 min drive
Colombo (CMB-Bandaranaike Intl.) - 170 min drive

Restaurants

‪Hideout Lounge - ‬17 min walk
‪The Empire Café - ‬18 min walk
‪Soul Food - ‬16 min walk
‪Burger King - ‬15 min walk
‪Kandyan Muslim Hotel - ‬19 min walk

About this property

Serene Kandy

Lakefront hotel with 8 outdoor pools and restaurant

Serene Kandy offers its guests 8 outdoor swimming pools and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Serene Kandy. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

21 guestrooms or units

Poolside lounge chairs

Breakfast available (surcharge)

Self-service laundry

Front desk (limited hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Terrace

Newspapers for purchase

Lift

Smoking in designated areas

Bar or lounge

Dining venue

Serene Kandy offers 21 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Kandy hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site

Food and drink

Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
A bar/lounge
A restaurant

Family friendly

8 outdoor pools
Children's pool
Laundry facilities
Soundproofed rooms

Conveniences

Laundry facilities
Limited-hour front desk
Luggage storage
Newspapers in lobby
Safe at front desk

Guest services

Housekeeping (daily)
Tour and ticket assistance

Outdoors

In the mountains
On a lake
Pool loungers
Terrace

Accessibility

Lift

Designated smoking areas

Room amenities

Bedroom

Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Paper towels

Air conditioning
Cleaning products are eco-friendly
Desk
Free daily newspapers
Iron/ironing board on request
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 6 AM - midnight

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets and service animals are not allowed at Serene Kandy

Children and extra beds

Children are welcome.

Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for USD 10.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Christmas Eve (24 December) Gala Dinner per adult: USD 60
Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old)
New Year's Eve (31 December) Gala Dinner per adult: USD 75
New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: from approximately USD 10 for adults and from USD 5 for children
Airport shuttle fee: USD 80 per vehicle (one-way)
Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Serene Grand Hotel Kandy

Serene Grand Hotel

Serene Grand Kandy

Serene Grand

Serene Kandy Hotel

Serene Kandy Kandy

Serene Kandy Hotel Kandy

Frequently asked questions

What is the cancellation policy at Serene Kandy?

Serene Kandy offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serene Kandy?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Serene Kandy on 1 Dec 2024 start from NZ$140.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serene Kandy?

Yep, Serene Kandy has a free self car park.

Does Serene Kandy have a pool?

Serene Kandy has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Serene Kandy a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Serene Kandy.

Does Serene Kandy serve breakfast?

Yeah, continental brekkie is offered daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Serene Kandy?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Serene Kandy?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serene Kandy?

Check-in begins at 7:00 AM. Check-out time is noon.

Are pets allowed at Serene Kandy?

No, pets and service animals are not allowed.

Serene Kandy Reviews

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Barry

24 Mar 2024

Liked: Staff & service, property conditions & facilities

Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍

Stayed 2 nights in Mar 2024

8/10 Good

Dylan

16 Jul 2023

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with group

31 Aug 2019

Liked: Cleanliness, staff & service, room comfort

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

18 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

20 Dec 2018

Liked: Staff & service

Disliked: Room comfort

Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

1 Feb 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.

Stayed 2 nights in Jan 2018

8/10 Good

Ajit, Colombo

30 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.

Stayed 2 nights in Jan 2018

10/10 Excellent

Raman

8 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms

Stayed 1 night in Jan 2018

8/10 Good

Nick, perth

6 Jan 2018

Liked: Cleanliness, room comfort

Disliked: Staff & service

Nice hotel

Charged for beers from mini bar that weren't there to begin with

Stayed 1 night in Dec 2017

8/10 Good

Michael

24 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay in Kandy

Attentive staff, good food

Stayed 3 nights in Nov 2017

6/10 Okay

Traveller, USA

5 Nov 2017

Liked: Cleanliness, staff & service

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.

Stayed 2 nights in Oct 2017

8/10 Good

Scott, American living in Singapore

20 Oct 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.

Stayed 2 nights in Oct 2017

4/10 Poor

Chris

10 May 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).

4/10 Poor

Andrew

24 Feb 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!

10/10 Excellent

Kathy, Texas

3 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.

10/10 Excellent

Kathleen

16 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ranadeep

5 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel. Best location n view

It was an amazing stay at Serene grand. Simply Awesome

10/10 Excellent

Verified traveller

4 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good staff

Amazing trip

8/10 Good

Lois

28 Dec 2016

Liked: Cleanliness

10/10 Excellent

Salim, Toronto, Canada.

9 Sept 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A jewel in Kandy

We had a great time at this location. The front desk manager made our stay a huge success from the word go. Vandana I think is her name. The food was excellent too. Will I be back. You bet ya!

8/10 Good

Verified traveller

13 Aug 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, clean and new.

Big room good bed but wifi is not working in room had to go out to hall area to get a slow wifi that's the only issue other than that v near to temple st - shopping area there r shot cuts to reach the shopping centre as well

4/10 Poor

phillip, Dubai

13 Feb 2016

Disliked: Staff & service, room comfort

disappointing, go elsewhere!

Hotel badly run and nothing turned up when Ui asked and without constant reminders.

8/10 Good

Vivek , Chennai

3 Oct 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in kandy

Hotel is OK type. It was difficult to locate hotel but once got in hotel it was all smooth. Front desk staff were helpful to give us room very early and services were good.

8/10 Good

Soeren

2 Feb 2018

Liked: Room comfort

Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

29 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.

Stayed 2 nights in Dec 2017

Serene Kandy

Photo gallery for Serene Kandy

Reviews

Good

Popular amenities

Explore the area

Room options

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing

Highlights

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing

Highlights

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing

Highlights

Similar properties

View 360

View 360

About the area

Kandy

What's nearby

Getting around

Restaurants

About this property

Serene Kandy

Languages

Property amenities

Internet

Parking and transport

Food and drink

Family friendly

Conveniences

Guest services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Serene Kandy Reviews

Reviews

Good

8.2/10

7.8/10

10/10

8.0/10

9.0/10

Reviews

10/10 Excellent

Barry

Barry

8/10 Good

Dylan

Dylan

6/10 Okay

Verified traveller

Unwelcome, down the road and someone has a key!

Verified traveller

10/10 Excellent

Verified traveller

Recommend