2/10 Terrible
Ryan
Travelled with family and small children
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very dirty. When we first go into our room, I noticed some brown stuff on 2 of our pillow cases and on our comforter. I went down to the first desk and told the associate working there and they got me new ones but without an apology. After looking around the room some more there was stain marks on several walls from where liquid had been spilled and had ran down the wall. One section of drywall around the window sill was damaged. There were oreo cookies all around the bed and a half eaten cough drop as well. The pool wasn't near what was described online, the website says heated pool but this was no where remotely close to headed making it too cold for my kids to swim in leaving them very disappointed. The pool area also had rust around the edges and alge growing on the edges on the walkway. Water pressure was so bad it took 15 minutes to fill the tub just enough for our children to splash in. Sink had better pressure than the shower/tub did. This visit was quite possibly the worst stay I have ever had in a hotel. We barely let our children walk on the floor because of how dirty our room was.
Ryan
Stayed 1 night in Dec 2024