When we arrived at the property it had not been cleaned. We were able to contact the owner, and he stated that he had forgotten to have the property cleaned and he would send a crew right over. Unfortunately, it was dinner time and we didn't want to wait for 60 minutes before we could serve our family of 12. So, we cleaned up the kitchen, threw away the trash, and began to move in and get dinner ready. The cleaning crew eventually arrived and cleaned the bedrooms and bathrooms. We saw them outside, but we weren't sure they sanitized the hot tubs. The following items/amenities were either broken or not working as advertised:
The inside hot tub, the sauna, at least one TV, the water heater, the outside cooking grills, the fire balls, the back sliding glass door doesn't lock (a safety hazard), the 1 smoke detector (a safety hazard), the ice maker, the refrigerator doesn't cool correctly and leaks water, the drink cooler is frosted over, the outside bedroom door does not lock from the outside, most of the lamps need working bulbs, the basement door does not lock from the outside, one bathtub drain doesn't stay closed, the main shower leaks, the air hockey table doesn't work. We didn't try the game system.
The listed bedroom and bathroom setup is inaccurate.
This is NOT a "Luxurious Oasis in Kansas City." It's more like "lipstick on a pig."
The host promised to refund the cleaning fee, but he has not done so and has stopped answering our texts and calls.