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Hilton Kansas City Country Club Plaza

4.5 star property
Suburban Kansas City hotel in West Plaza with a 24-hour fitness centre

Photo gallery for Hilton Kansas City Country Club Plaza

Exterior
Reception
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool, outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Suite, 1 Queen Bed, Accessible, Bathtub (Mobility Accessible, 2 Room Suite)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Parking available
  • Bar
The current price is NZ$219
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
770 W 47th St, Kansas City, MO, 64112
  • Country Club Plaza
    ‪1 min walk‬
  • Kansas City Art Institute
    ‪16 min walk‬
  • Kemper Museum of Contemporary Art
    ‪17 min walk‬
  • Kansas City, MO (MKC-Charles B. Wheeler Downtown)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (Mobility Accessible, 2 Room Suite)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility Accessible, 2 Room Suite)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility Accessible, 2 Room Suite)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

27-inch LCD TV with cable channels, TV, pay films

Studio Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

27-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, View (Plaza)

27-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, View (Plaza)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Hearing Accessible)

27-inch LCD TV with cable channels, TV, pay films

Studio Suite, 1 King Bed (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

27-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Plaza View)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed (Plaza View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Mobility/Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, View (Plaza)

27-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed, View (Plaza)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Deluxe Studio Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Deluxe Studio Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, View (Plaza)

Presidential Suite, 1 King Bed (Plaza) | Living area

Presidential Suite, 1 King Bed, View (Plaza)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
LCD TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Studio Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

27-inch LCD TV with cable channels, TV, pay films

Studio Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility/Hearing, 2 Room Suite)

Bathroom shower

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility/Hearing, 2 Room Suite)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds (Plaza View)

27-inch LCD TV with cable channels, TV, pay films

Studio Suite, 2 Queen Beds (Plaza View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio Suite, 1 King Bed (Plaza View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed (Plaza View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

InterContinental Kansas City at The Plaza by IHG

  • Pool
  • Pet-friendly
  • Kids pool
  • Free WiFi
4.1 out of 5, Very good, (1001)
The price is NZ$347
for 1 room
includes taxes & fees
10 Mar - 11 Mar
InterContinental Kansas City at The Plaza by IHG

About the area

Kansas City

A luxury stay in Kansas City awaits you at Hilton Kansas City Country Club Plaza. Within steps you'll find Country Club Plaza and Jacob L. Loose Memorial Park within a 15-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 2900 square feet (269 square metres) of event facilities include meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Within a 30-minute walk of this 4.5-property class West Plaza hotel, attractions include Nelson-Atkins Museum of Art and University of Kansas Medical Center.

What's nearby

  • University of Missouri-Kansas City - 17 min walk
  • Nelson-Atkins Museum of Art - 19 min walk
  • University of Kansas Medical Center - 3 min drive
  • Uptown Theater - 3 min drive
  • Crown Center - 6 min drive

Getting around

  • City Market Tram Stop - 9 min drive
  • Kansas City Union Station - 12 min drive
  • Kansas City International Airport (MCI) - 30 min drive

Restaurants

  • ‪Made In Kansas City Marketplace - ‬6 min walk
  • ‪Jack Stack Barbecue - ‬8 min walk
  • ‪The Cheesecake Factory - ‬8 min walk
  • ‪McCormick & Schmick's Seafood & Steaks - ‬3 min walk
  • ‪Panera Bread - ‬3 min walk

About this property

Hilton Kansas City Country Club Plaza

Suburban Kansas City hotel in West Plaza with a 24-hour fitness centre
Hilton Kansas City Country Club Plaza offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2900 square feet (269 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the luxury Hilton Kansas City Country Club Plaza. For a fee, parking is available.

This 4.5-star Kansas City hotel is smoke free.

  • 257 guestrooms or units
  • 18 levels
  • Conference rooms
  • 2900 sq ft of conference space
  • 269 sq. m of conference space
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Kansas City Country Club Plaza offers 257 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 27-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 26 per day; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 3 to 22.95 for adults and USD 3 to 22.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Heated pool
  • Indoor pool
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2,900 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Low-height electrical sockets in bathroom
  • No lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 27-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check in from 3:00 PM to 3:00 AM and 6:00 AM to 3:00 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 3 to 22.95 for adults and USD 3 to 22.95 for children
  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Covered self-parking fee: USD 26 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Suites Country Club Plaza
Sheraton Suites Hotel Country Plaza Club
Kansas City Sheraton
Sheraton Country Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Suites Country Club Plaza Hotel
Hilton Kansas City Plaza
Sheraton Suites Country Club Plaza
Hilton Kansas City Country Club Plaza Hotel
Hilton Kansas City Country Club Plaza Kansas City
Hilton Kansas City Country Club Plaza Hotel Kansas City

Frequently asked questions

What is the cancellation policy at Hilton Kansas City Country Club Plaza?

Hilton Kansas City Country Club Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Kansas City Country Club Plaza?

As of 24 Feb 2025, prices found for a 1-night stay for 2 adults at Hilton Kansas City Country Club Plaza on 9 Mar 2025 start from NZ$219.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Kansas City Country Club Plaza?

Yep, Hilton Kansas City Country Club Plaza has a covered self car park with in/out privileges for USD 26 per day.

Does Hilton Kansas City Country Club Plaza have a pool?

Yep, and guests recommend it! Take your pick from a heated pool, an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Kansas City Country Club Plaza?

Hilton Kansas City Country Club Plaza features a heated pool, an outdoor pool and an indoor pool.

What makes Hilton Kansas City Country Club Plaza a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Kansas City Country Club Plaza.

Is Hilton Kansas City Country Club Plaza family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Kansas City Country Club Plaza is a hit with families.

Does Hilton Kansas City Country Club Plaza serve breakfast?

Sure does, buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Kansas City Country Club Plaza?

No, Hilton Kansas City Country Club Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Kansas City Country Club Plaza?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Kansas City Country Club Plaza?

Check-in is from 3:00 PM to 3:00 AM, and 6:00 AM to 3:00 PM. Check-out time is noon.

Hilton Kansas City Country Club Plaza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1000 reviews
Rating 8 - Good. 216 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeff

Stayed 2 nights in Nov 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Getaway
Whenever visiting Kansas City, this Hilton is our preference!! The consistency of service and high standards of the entire staff makes our stay so pleasurable.
Stayed 2 nights in Nov 2024

8/10 Good

Brandee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Nov 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and spacious. Overnight parking in their garage is $26/night. Overall, we were pleased with our stay and it was well worth the price.
Stayed 1 night in Nov 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Liked: Amenities
Was Great!
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was in a great location and staff was friendly and helpful!
Stayed 4 nights in Nov 2024

6/10 Okay

Richard

Stayed 1 night in Oct 2024

8/10 Good

Denise

Stayed 2 nights in Nov 2024

6/10 Okay

Kara

Disliked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights. Both nights we decided to have a drink at the bar to end the day. Simone and mimo were both outstanding. They were friendly, attentive, and made excellent drinks. I don’t remember names but 3 different valets brought me my car and they were all great.
Stayed 2 nights in Nov 2024

8/10 Good

Jonathan, Northlake

Travelled with family
Overall it was okay more like a 3 star hotel va 4 1/2 star
Stayed 2 nights in Nov 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location lots of shopping and great restaurants available.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, super busy weekend but it was quiet at night, nothing to complain about, and staff was super friendly!
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the indoor/outdoor pool. The parking deck was easily accessible as well. The beds were comfortable. It’s located right beside a big shopping district. We would recommend this hotel.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
When we pulled up the hotel the valet didnt even look up from his phone. We opened our doors, opened the trunk, unloaded our bags, and walked over to him. Only then did he acknowledge us and ask if we will be using valet parking. Then while checking in at front desk, I received an automated type text message fron the valet seevice telling me the valet had successfully parked my vehicle. The problem is my car hadn't moved an inch. It was still right where I left it with the valet. I was literally looking at it. Requesting the car via text was easy enough and the app to do so was simple. But each time we'd return to the hotel, the valet didnt even look up, acknowledge, or even greet us. We'd walk over to the valet desk and drop our key off. We found this quite odd compared to other valet service experiences. Yes, we tip. :) The hotel room was fine. Not as large as the pictures on the site made it appear. The toilet was not bolted down and nearly tipped over. The AC was stuck on cold and would not change temperature. Our room was freezing so we just bundled up under blankets and waited until morning. The mini fridge was leaking a brown fluid into the cabinet. In the morning we requested a new room and the hotel management agreed to move us. The new room was just fine. Clean, working AC, no issues with the mini fridge. The neighborhood is great. Lots of upscale shops and restaurants all within walking distance.
Stayed 2 nights in Nov 2024

10/10 Excellent

Remi

Stayed 4 nights in Oct 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Courtney

Liked: Cleanliness
Hotel was great and in a great location. Within walking distance of plenty of restaurants and shops to visit.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful experience overall. Great staff who were super friendly.
Stayed 1 night in Oct 2024

6/10 Okay

Gabriel

Liked: Property conditions & facilities, room comfort
The Breakfast and parking are not free.
They neglected to mention the breakfast would cost me $50 which is ridiculous. I assumed like any other hotel I've ever stayed in, including overseas; the breakfast would be complimentary. They told us the night before the hours would be 0700-1100, BUT NEVER MENTIONED A COST. Imagine my surprise receiving a check when there were no signs indicating it. There was also a charge of $78 for parking for 3 days(October 24th-October 26th), even though the car wasn't there on the 25th. Because we had a driver for our wedding. This is my first time experiencing a charge for parking AT YOUR HOTEL, FOR YOUR GUESTS. I'd understand if I used the valet service, but that's strange. There were also signs indicating the hotel will not be responsible for any damages or stolen property from the parking garage... So what exactly am I paying for? The security deposit of $300 out of the blue also caught me off guard, not everyone has an extra $528 for these surprise charges, especially when they have to pay for their own wedding like me. I was hoping for a nice relaxing stay, instead I feel like they were squeezing every penny they could get out of me. This left a sour taste in my mouth, and I won't be booking with Hilton any time soon, if ever again.
Stayed 3 nights in Oct 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic Experience!
Stayed 2 nights in Oct 2024