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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers
Lobby
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is NZ$1,220
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Cenote Azul
    ‪5 min drive‬
  • Xpu-ha Beach
    ‪6 min drive‬
  • Akumal Ecological Center
    ‪10 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪29 min drive‬

Room options

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite single use Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow Single use by the lake

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Garden View

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed - double
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed - double
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow by the lake

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed - double
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Private Pool Garden View

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Poolside

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Jacuzzi Terrace Poolside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Private bathroom
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

Exterior

Hilton Tulum Riviera Maya All-Inclusive Resort

Pool
Breakfast included
All-inclusive
Spa
4.2 out of 5, Very good, (1609)
The price is NZ$1,164
for 1 room
includes taxes & fees
15 Feb - 16 Feb
Hilton Tulum Riviera Maya All-Inclusive Resort

About the area

Kantenah

A luxury stay in Kantenah awaits you at TRS Yucatan Hotel - Adults Only - All Inclusive. You'll be 10.5 km (6.5 mi) from Akumal Beach and 19.8 km (12.3 mi) from Xel-Há Park. Highlights at this all-inclusive property include 14 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The steakhouse, El Gaucho, serves Argentinean cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Within a 15-minute drive of this 5-property class Kantenah property, attractions include Puerto Aventuras Marina and Yal-ku Lagoon.

What's nearby

  • Cenote Azul - 5 min drive
  • Puerto Aventuras Marina - 10 min drive
  • Akumal Beach - 11 min drive
  • Yal-ku Lagoon - 15 min drive
  • Half Moon Bay - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Mezcal Lobby Bar - ‬6 min drive
  • ‪Beach Bbq - ‬3 min drive
  • ‪Lobby Bar White Sand - ‬5 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of 1 Feb 2025, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on 24 Feb 2025 start from NZ$1,220.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, TRS Yucatan Hotel - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to TRS Yucatan Hotel - Adults Only - All Inclusive?

The closest beach to TRS Yucatan Hotel - Adults Only - All Inclusive is Akumal Beach (6.2 km).

Is there a spa on site at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Yucatan Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

What makes TRS Yucatan Hotel - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at TRS Yucatan Hotel - Adults Only - All Inclusive.

Is TRS Yucatan Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Yucatan Hotel - Adults Only - All Inclusive is an adults-only property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive serve breakfast?

You bet, our guests can't get enough of the free buffet breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, TRS Yucatan Hotel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at TRS Yucatan Hotel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, only service animals are allowed.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1003 out of 1340 reviews" "
Rating 8 - Good. 182 out of 1340 reviews" "
Rating 6 - Okay. 61 out of 1340 reviews" "
Rating 4 - Poor. 46 out of 1340 reviews" "
Rating 2 - Terrible. 48 out of 1340 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela Jeanette, Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week for our honeymoon. The resort is beautiful, the food is delicious. We could not possibly see everything here in one week. Highly recommend.
Stayed 7 nights in Oct 2024

10/10 Excellent

Abdulrazak

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like paradise. Staff is great and our butlers ouffffff😮‍💨 I had Armando and Carlos. Great guys and they showed me much love. A trip to remember. My only bad experience in there is the shuttle service they’ve partnered up with. Shuttle Centeral never came to when we checked out. if it wasn’t for our Butler, I would’ve missed my flight. He called a taxi and we had to pay additional $150 to the airport.
Stayed 4 nights in Jul 2024

10/10 Excellent

Muriell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for my birthday & enjoyed my stay from the time we walked in. The manager Jonathan made sure that my birthday was celebrated every day that I was there which I appreciated. Now, onto the the butler’s omggg Angel & Antonio made everything so much easier for my sister & I. They practically knew exactly what we needed & wanted before we even asked. Overall I highly recommend TRS Yucantan.
Stayed 5 nights in Oct 2024

8/10 Good

Hyojoo

Travelled with family
Every stay at TRS was amazing and I really enjoyed every moment. However, calling the shuttle was a bit difficult. The shuttle to the lobby or restaurants took us longer even when the butler requested the ride. Addition, there was a luggage pickup service for the checkout, but our luggage was not picked up at the requested time. We’ve waited for 45 mins to get our luggage to the lobby. All staff were friendly and welcoming and smiling all the time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Marven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2023

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS Yucatan is a wonderful place for vacation. I felt the staff was welcoming and helped us with everything we asked. They put the customer first and do their best to make it a great time for everyone. I saw staff setting up a birthday surprise for a guest celebrating and other little things that just bring their level of service above and beyond other places. They may try and set up an appointment to sell you a timeshare but you are free to decline or if you do accept the tour they give you discounts or gifts with nothing expected in return.
Stayed 7 nights in Oct 2024

6/10 Okay

Frances

Travelled with family
Our butler was great, very nice and attentive. He was the best part of our stay. The food wasn’t all that great.
Stayed 3 nights in Oct 2024

4/10 Poor

Danielle

Travelled with partner
I recently stayed at this resort from 10/12 - 10/16, and unfortunately, my experience was far from what I expected. Upon arrival, the check-in process seemed nice until we were directly sent to a sales club to offer a "rewards program". They did not want to take no for an answer and proceeded to tell us they wanted to host a celebratory breakfast for our 5 year wedding anniversary and then have a 60 minute presentation. They showed us three options of gifts and the only one that interested us was the nest which was a very unique bali bed by the salt water pool. The salt water pool was the reason we booked this resort as it was gorgeous and unique. We told the sales man that we just heard at check in that the salt water pool was shut down due to damage from the hurricane a couple of weeks ago. We should have been notified of this before we arrived but especially before agreeing to this breakfast/presentation. This was an extreme let down for us. We went to the presentation which lasted 3 hours (they took us to a buffet, no celebratory breakfast). Afterwards, we worked out having a bali bed by the infinity pool instead to make up for the nest. When the time came (which happened to be on our last day there), my butler proceeded to inform me that it was only for the beach, not the infinity pool. We then asked to speak with a supervisor because we do not like the beach. Screenshots are shown attached that show Andrea stopped responding to me and did not try to
Stayed 4 nights in Oct 2024

10/10 Excellent

Chantavia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had an absolute amazing stay ! I’m coming back !
Stayed 5 nights in Oct 2024

10/10 Excellent

Issac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was the best experience I’ve ever had and will definitely come back in the near future. Everything was so perfect, I cant think of anything that TRS can improve because it was outstanding in every way possible. The food is beyond this world, the amenities are incredible and 1 week wasn't enough to do everything that they have to offer, so we definitely will come back. I recommend everyone to try the Cenote Dinner with love ritual, buy tickets for Chic Cabaret, is really the best experience We had! Bravo was incredible too! Will have to try Bingo next time we come. The people here are incredible, super friendly, very respectful and super helpful. Hands down the best customer service I’ve ever experience. The staff is so friendly and genuine that I’m leaving a part of my heart to every staff that I met. I definitely want to thank every staff but specially the following, because they made our stay super incredible. Thank you Fernanda G. Pichardo the Expedia Ambassador, Thank you so much for all the help. Alexis Colin from romantic dinner, thank you so much, you brought so much joy to us!! The world definitely needs more people like you! Thank you Gabriel Rios for our romantic dinner at Tentazione, it was very nice! Thank you so much Miguel at the front desk during our check in, you were so so informative and super friendly, Thank you so much for everything! Definitely an excellent customer service. Thank you so so much to our butlers at villa 71. Belen and the team!
Stayed 5 nights in Oct 2024

10/10 Excellent

Nicholas James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really convenient that each villa had their own team of butler. Our butlers Armando, Carlos, Diego were very helpful with sending the daily itinerary, booking our dinner reservations, and assisting with other needs.
Stayed 4 nights in Aug 2024

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me encanto! El hotel está divino, los restaurantes riquísimos Lo único que odie fue a los de travel club, me dijeron que sería un “tour de bienvenida” y nada de eso era, fue una plática aburridisima queriéndome vender una membresía, me hicieron perder dos horas de mi tiempo, el supervisor Alfredo se puso súper incisivo de querer que comprara algo que nosotros no estábamos interesados y lo mencionamos muchísimas veces y simplemente no paraba, súper incomodo Desafortunadamente al ser las primeras dos horas de nuestra experiencia en TRS, si afectó nuestra estadía Recomiendo mucho el hotel, sin embargo sugiero que tengan aún más actividades entretenidas para cuando llueve, ya que nos toco dos días de lluvia y las actividades no eran muchas, ni entretenidas
Stayed 5 nights in Oct 2024

10/10 Excellent

celia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service, especially Ricardo was outstanding. He made our trip special. The room was large with comfortable beds. The service staff from the drivers to the waiters at the restaurants to the bingo game at night. Highly recommend this hotel. It was worth every penny. You will not regret it.
Stayed 5 nights in Oct 2024

8/10 Good

Sultan Ibn akbar

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Alecia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This was our 1st stay. Based on some of the reviews I had seen, I thought it would have been better. Check in: The process took awhile as they were continually trying to get us to become rewards members. We have never been out of the country and just wanted to get to our room after a long day of flying. Room: We chose a jacuzzi suite and were in building 71 right at the original TRS pool. We liked the location. We were on second floor. Everything didn’t work. Tv had no connection. We were told butler would be right up and he came up in 15 mins. Said he would activate tv but never came back to do so. He asked for our favorites for the fridge and stated it would be stocked frequently. The balcony had no privacy curtains so we asked for those. Which we never received until the day before we left. We asked on numerous occasions. The room was VERY damp and musty smelling. Room Service and housekeeping: The television worked fine for room service after day 2 when we had to ask again for IT to come take a look. Arrival for room service was anywhere between 30 to 45 minutes. Food was fine for snacking. Our room was not cleaned daily without being asked to have it done. We always had our green light on. We did get chocolate covered strawberries and rose petals per my booking request for our honeymoon but nothing after that. Overall we had a good time but felt it was only 1 day we enjoyed. Wish there was some type of tour we could sign up to take so we could see the must see spots.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my birthday at this resort, my first solo trip, and the staff made me feel welcomed every day. The activities are endless, they have numerous restaurants, and it’s a good balance of peace and fun. Definitely a couple-friendly place, but if you’re looking for paradise and want to meet people from around the world, consider TRS Yucatán. Also, their steakhouse and italian restaurants are delicious. I can’t wait to go back!
Stayed 3 nights in Oct 2024

10/10 Excellent

LaCrecia L, Gwynn Oak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our 1 year anniversary and the staff made sure we enjoyed every minute of it. Carlos and Fenando at villa 69 were awesome. We will definitely be back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Kira

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2024

4/10 Poor

Oladapo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing amazing no complaints… well just one the Dalia buffet is not the best but everything else was perfect even room service was amazing…. Definitely perfect for couples and the staff is amazing
Stayed 4 nights in Sep 2024

4/10 Poor

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at TRS Yucatan for 7 days, our first 5-star resort in Mexico and first time in Cancun. The check-in was smooth, but the late-night buffet food was disappointing, though we hoped it was a one-time issue. Our JR suite with a private pool was nice, but lacked privacy from neighboring suites. The butler service was fine, though with one person serving the entire villa, they were sometimes hard to reach. The resort is massive, with access to multiple properties, and both the beach and pools were great. The food and drinks were the biggest letdowns. The bars drinks, like piña coladas and margaritas, lacked flavor and were overly alcoholic. We expected better from a 5-star resort, especially since we had a mediocre experience at a 4-star resort two years ago that seemed comparable. The buffets were mostly terrible, with issues like moldy food, undercooked meats, and flies. Some dishes were okay, but overall, by the end of the week, we were eager to leave for better food. The à la carte restaurants were a step up, but still underwhelming. Adding to the disappointment, we were invited for a tour and birthday gift for my partner which initially appeared really nice, only to be pushed into a timeshare pitch, which was extremely dishonest. To top it off, I got food poisoning on the last day. Overall, we were extremely disappointed and won’t be returning.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeanette

Stayed 5 nights in Sep 2024