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Unico Hotel Riviera Maya - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 3 outdoor pools

Photo gallery for Unico Hotel Riviera Maya - Adults Only - All Inclusive

Exterior
Down duvets, free minibar, in-room safe, individually decorated
Exterior
3 outdoor pools, pool loungers
3 outdoor pools, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
The current price is NZ$838
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
Manzana 22 Carretera Chetumal-Pto Juare, Km 260, Kantenah, QROO, 77710
  • Akumal Beach
    ‪11 min drive‬
  • Yal-ku Lagoon
    ‪13 min drive‬
  • Half Moon Bay
    ‪20 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪266 min drive‬

Room options

View all photos for Estancia Suite - One Bedroom Ocean View

Down duvets, free minibar, in-room safe, individually decorated

Estancia Suite - One Bedroom Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 118 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Alcoba Ocean View - King Bed

Down duvets, free minibar, in-room safe, individually decorated

Alcoba Ocean View - King Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Estancia Suite - Two Bedroom Ocean View

Down duvets, free minibar, in-room safe, individually decorated

Estancia Suite - Two Bedroom Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 176 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Alcoba Ocean Front - King Bed

Down duvets, free minibar, in-room safe, individually decorated

Alcoba Ocean Front - King Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Alcoba Swim-up Pool - King Bed

Down duvets, free minibar, in-room safe, individually decorated

Alcoba Swim-up Pool - King Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Alcoba Ocean Front - Queen Beds

Down duvets, free minibar, in-room safe, individually decorated

Alcoba Ocean Front - Queen Beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estancia Suite - Tropical View

View from room

Estancia Suite - Tropical View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 118 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Alto Ocean View King

Down duvets, free minibar, in-room safe, individually decorated

Alto Ocean View King

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Hairdryer
  • 58 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Pure Wellness Alcoba

Down duvets, free minibar, in-room safe, individually decorated

Pure Wellness Alcoba

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Hairdryer
  • 58 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Alcoba Tropical View - Queen beds

Down duvets, free minibar, in-room safe, individually decorated

Alcoba Tropical View - Queen beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Alto Panoramica Ocean View

Down duvets, free minibar, in-room safe, individually decorated

Alto Panoramica Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Alcoba Ocean View - Queen Beds

Alcoba Ocean View - Queen Beds

Alcoba Ocean View - Queen Beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Alcoba Tropical View - King Bed

Alcoba Tropical View - King Bed

Alcoba Tropical View - King Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Down duvet
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at Unico Hotel Riviera Maya - Adults Only - All Inclusive. You'll be 9.9 km (6.2 mi) from Akumal Beach and 19.2 km (11.9 mi) from Xel-Há Park. Highlights at this all-inclusive resort include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Unico Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The restaurant, Cueva Siete, serves Mexican cuisine. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and sauna. Business travelers can take advantage of 13 meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Within a 30-minute drive of this 5-property class Kantenah resort, attractions include Puerto Aventuras Marina and Half Moon Bay.
View more Resorts in KantenahOpens in a new window

What's nearby

  • Xpu-ha Beach - 10 min drive - 5.8 km
  • Akumal Ecological Center - 11 min drive - 9.9 km
  • Akumal Beach - 11 min drive - 10.0 km
  • Yal-ku Lagoon - 13 min drive - 12.1 km
  • Half Moon Bay - 20 min drive - 11.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 72 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬16 min walk
  • ‪Guacamayas Bar - ‬18 min walk
  • ‪Beach Bbq - ‬18 min walk
  • ‪Lobby Bar White Sand - ‬6 min drive
  • ‪La Hacienda - ‬16 min walk

About this property

Unico Hotel Riviera Maya - Adults Only - All Inclusive

Adults-only beachfront resort with 3 outdoor pools
Unico Hotel Riviera Maya - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Unico Hotel Riviera Maya - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a steam room, a fitness centre and a garden. Free self parking and valet parking are available.

This 5-star Kantenah resort is smoke free.

  • 448 guestrooms or units
  • 5 levels
  • 10 buildings
  • 5 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2016
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
Unico Hotel Riviera Maya - Adults Only - All Inclusive offers 448 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and espresso makers. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Unico Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 20.87 Restaurant
  • 20.87 Terrace
  • Cueva Siete
  • Mi Carisa
  • Mura House

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Art gallery
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Library
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Unico Hotel Riviera Maya Solidaridad
Unico Riviera Maya Solidaridad
UNICO 20 87 Hotel Riviera Maya Adults All Inclusive Kantenah
UNICO 20 87 Riviera Maya Adults All Inclusive Kantenah
UNICO 20 87 Riviera Maya Adul
Unico Riviera Maya Inclusive
Unico Hotel Riviera Maya Adults Only
Unico Hotel Riviera Maya Adults Only All Inclusive
UNICO 20 87 Hotel Riviera Maya Adults Only All Inclusive
Unico Hotel Riviera Maya - Adults Only - All Inclusive Resort
Unico Hotel Riviera Maya - Adults Only - All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

Unico Hotel Riviera Maya - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Unico Hotel Riviera Maya - Adults Only - All Inclusive on 7 Apr 2025 start from NZ$838.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

Yep, Unico Hotel Riviera Maya - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Unico Hotel Riviera Maya - Adults Only - All Inclusive?

The closest beach to Unico Hotel Riviera Maya - Adults Only - All Inclusive is Akumal Beach (7.1 km).

Is there a spa on site at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

Yep, Unico Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Unico Hotel Riviera Maya - Adults Only - All Inclusive have a pool?

Unico Hotel Riviera Maya - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

Unico Hotel Riviera Maya - Adults Only - All Inclusive features 3 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, hydromassage showerheads and 24-hour room service.

What makes Unico Hotel Riviera Maya - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples dining, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Unico Hotel Riviera Maya - Adults Only - All Inclusive.

Is Unico Hotel Riviera Maya - Adults Only - All Inclusive family-friendly?

No, Unico Hotel Riviera Maya - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

No, Unico Hotel Riviera Maya - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Unico Hotel Riviera Maya - Adults Only - All Inclusive?

There is a golf course next to Unico Hotel Riviera Maya - Adults Only - All Inclusive.

Unico Hotel Riviera Maya - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 781 reviews
Rating 8 - Good. 136 out of 781 reviews
Rating 6 - Okay. 68 out of 781 reviews
Rating 4 - Poor. 21 out of 781 reviews
Rating 2 - Terrible. 21 out of 781 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service
Staff was wonderful
Stayed 5 nights in Dec 2024

10/10 Excellent

Symone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! All the staff are very kind and helpful. Our local host Hector R was also incredibly helpful and really helped us create an itinerary of some activities we wanted to do (spa, monkey sanctuary, dinner reservations, snorkelling, etc). we did catch a lil bug towards the end of our trip cause we over ate and drank the tap water (via brushing teeth) but staff were really caring regarding room service and getting us medicine (pepto). The pool was the perfect temperature, the ocean was so beautiful. I would have appreciated some warning abt the sea urchins but they were very cool to see.
Stayed 7 nights in Dec 2024

10/10 Excellent

erica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this resort was amazing. The beach was absolutely gorgeous!
Stayed 5 nights in Dec 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great resort! The food was amazing and the staff was incredibly friendly.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nataly Ann, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Sydnee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay and I will be back!
Stayed 3 nights in Nov 2024

4/10 Poor

Yojana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

6/10 Okay

Elmer, Simi Valley

Travelled with partner
Hotel promedio , no vale la pena pagar las habitaciones más caras sino vas a poder tener todos los privilegios en el hotel Comida regular , atención muy buena , las instalaciones son regulares , el área de playa si es muy bonita
Stayed 3 nights in Nov 2024

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time at Unico and we can't wait to return again . The food is more upscale compared to other resorts. Service is above average . Daisy and Diana went out of their way to accommodate us for anything we needed . We knew alot of the people from last year so it must be a good place to work . BtW the hour drive from the airport is worth it.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kierra

Stayed 2 nights in Oct 2024

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This met all of our expectations and even exceeded some. We are foodies and needed a quick getaway we didn’t have to put much thought into. This was perfect! Nice rooms, great staff, food was awesome (minus the 2087 steakhouse). We never visit a place twice but would go back here for sure.
Stayed 4 nights in Oct 2024

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and helpful with everything
Stayed 3 nights in Oct 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with Wonderful Staff
Stayed 7 nights in Oct 2024

2/10 Terrible

Azhdar Allasvandi

Disliked: Staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

Hassam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying there. Riviera Maya is one of the best resorts in hospitality and service. Our personal concierge, Alejandro was the best.
Stayed 6 nights in Oct 2024

6/10 Okay

Michael, Homestead

Travelled with partner
Liked: Cleanliness, staff & service
The property lack of maintenance is unfortunately really bad. The walls in the entire hotel need paint. Broken tiles in all hallways. The gym is clean but there are machines that have been broken for a long time like the stairs master for example. The spa had almost everything broken and deteriorated for men. Not Steam Room, No Could plunge working and the jacuzzi looks like it was never clean and tiles are coming off from underneath. Dinning is extremely limited in options. Definitely not what we expected for a 5 Star rated hotel. I am comparing it to the Atelier which is almost the same price and it is like day and night. I would never go back to this facility.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ivan M

Travelled with partner
The Único Hotel property and amenities are really nice. The lobby, gym and rooms are super clean and comfortable.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sartaj Singh

Liked: Cleanliness, staff & service, property conditions & facilities
It was an awesome resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Warren

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did whatever they could to make our stay at Unico very comfortable and pleasant. Hector helped to get our room upgraded due to a mishap with management placing us in the wrong room. He helped to organize reservations at the hotel restaurants and taxi transfers. He kept us well informed of all hotel amenities and activities. The Caribbean ocean is clear and warm with small waves, this is where we spent most of our days. The hotel is over an hour away from the Cancun airport and set in a Jungle environment. You won't need to leave the hotel for anything.
Stayed 3 nights in Sep 2024

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

FEROZE

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024