See all properties
Save

Savoy Westend Hotel

5.0 star property
Luxury hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Savoy Westend Hotel

Savoy Suite | Terrace/patio
Property entrance
Front of property
Apartment
Indoor pool, pool loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Air conditioning
    Air conditioning
The price is NZ$174
includes taxes & fees
15 Dec - 16 Dec

Explore the area

Map
Petra Velikeho 16, Karlovy Vary, 36001
  • St. Peter and Paul Orthodox Church
    3 min walk
  • Park Colonnade
    6 min walk
  • Zámecké Lázně
    7 min walk
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    21 min drive

Room options

Deluxe Single Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Junior Suite

Minibar, in-room safe, individually furnished, desk

Junior Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Minibar, in-room safe, individually furnished, desk

Apartment

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe

Minibar, in-room safe, individually furnished, desk

Deluxe

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually furnished, desk

Superior Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 75 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually furnished, desk

Deluxe Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

Highlights

Balcony or patio
Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Masaryk Presidential Suite

Minibar, in-room safe, individually furnished, desk

Masaryk Presidential Suite

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Savoy Suite

Minibar, in-room safe, individually furnished, desk

Savoy Suite

Highlights

Patio
Soundproofed
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Double Room

Minibar, in-room safe, individually furnished, desk

Panoramic Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Ensuite

Minibar, in-room safe, individually furnished, desk

Standard Double Room, 1 King Bed, Ensuite

Highlights

Soundproofed
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Deep-soaking bath
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant
Grandhotel Pupp
Pool
Hot tub
Spa
Pet-friendly
4.6 out of 5, Wonderful, (863)
The price is NZ$292
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Grandhotel Pupp

About the area

Karlovy Vary

A luxury stay in the heart of Karlovy Vary awaits you at Savoy Westend Hotel. Within steps you'll find St. Peter and Paul Orthodox Church and Slavkovsky Forest Nature Reserve within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Savoy Restaurant, is open for breakfast, lunch and dinner. Kings Club is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, Hot tub, sauna and pool loungers. 2002 square feet (186 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Karlovy Vary hotel include Park Colonnade and Zámecké Lázně.

What's nearby

  • St. Peter and Paul Orthodox Church - 3 min walk - 0.3 km
  • Mill Colonnade - 8 min walk - 0.7 km
  • Karlovy Vary Christmas Market - 11 min walk - 1.0 km
  • Elizabeth's Spa - 13 min walk - 1.1 km
  • Diana Lookout Tower - 14 min walk - 1.2 km

Getting around

  • Karlovy Vary dolni n. Station - 18 min walk
  • Karlovy Vary (KLV-Karlovy Vary Intl.) - 21 min drive

Restaurants

  • ‪Café Elefant - ‬10 min walk
  • ‪F-bar - ‬10 min walk
  • ‪Plzeňka Carlsbad - ‬7 min walk
  • ‪Atlantic - ‬8 min walk
  • ‪Festivalová náplavka - ‬9 min walk

About this property

Savoy Westend Hotel

Luxury hotel with 2 restaurants and full-service spa
Savoy Westend Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

4 meeting rooms and limo/town car service are available. Event space at this hotel measures 2002 square feet (186 square metres) and includes a conference centre. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Savoy Westend Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Karlovy Vary hotel.

  • 114 guestrooms or units
  • 4 levels
  • 5 buildings
  • 2 dining venues
  • 2002 sq ft of conference space
  • 186 sq. m of conference space
  • Built in 1897
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Savoy Westend Hotel offers 114 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. 100-cm Smart televisions come with premium digital channels. Bathrooms include baths or showers with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 24 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room. There are hot springs/mineral springs on site.

Languages

Czech, English, German, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Secured, covered valet parking on site (CZK 625 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CZK 675 for adults and CZK 375 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Kings Club
  • Savoy Restaurant
  • Savoy Royal Restaurant

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station
  • Conference centre (2,002 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 24 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 4 floors
  • 5 buildings
  • Banquet hall
  • Built in 1897
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 100-cm smart TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 13 January to 21 January:
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CZK 1200 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CZK 675 for adults and from CZK 375 for children
  • Airport shuttle fee: CZK 6000 per vehicle (one way)
  • Valet parking fee: CZK 625 per day (in/out privileges)
  • Pet fee: CZK 1200 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Czechia. This property is rated 5 stars.

Property is also known as

Savoy Westend
Savoy Westend Hotel
Savoy Westend Hotel Karlovy Vary
Savoy Westend Karlovy Vary
Savoy Westend Hotel Hotel
Savoy Westend Hotel Karlovy Vary
Savoy Westend Hotel Hotel Karlovy Vary

Frequently asked questions

What is the cancellation policy at Savoy Westend Hotel?

Savoy Westend Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Savoy Westend Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Savoy Westend Hotel on 15 Dec 2024 start from NZ$167.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Savoy Westend Hotel?

Yep, Savoy Westend Hotel has secured covered valet parking with in/out privileges for CZK 625 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Is there a spa on site at Savoy Westend Hotel?

Yep, there is an onsite spa at Savoy Westend Hotel. It has a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Savoy Westend Hotel have a pool?

Savoy Westend Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Savoy Westend Hotel?

Savoy Westend Hotel features a full-service spa, a health club and an indoor pool.

What makes Savoy Westend Hotel a romantic place to stay?

1 hot tub and couples dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Savoy Westend Hotel.

Is Savoy Westend Hotel family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as childcare services in the guestrooms, it's no surprise that Savoy Westend Hotel is a hit with families.

Are there hot tubs in the rooms at Savoy Westend Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Savoy Westend Hotel serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Savoy Westend Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Savoy Westend Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Savoy Westend Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Savoy Westend Hotel?

Furry friends are welcome at Savoy Westend Hotel, with food and water bowls on offer.

Is there a golf course on site at Savoy Westend Hotel?

There is a golf course next to Savoy Westend Hotel.

Savoy Westend Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 107 reviews" "
Rating 8 - Good. 32 out of 107 reviews" "
Rating 6 - Okay. 13 out of 107 reviews" "
Rating 4 - Poor. 3 out of 107 reviews" "
Rating 2 - Terrible. 2 out of 107 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Leor, Alon Hagalil

Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very unpleasant, cash only, outdated
Do not do this to yourself! This place is outdated, weird, and uncomfortable. Here is what we did not like: - You can only pay in cash, they are under some sanctions, or mafia or whatever, but they are quite aggressive at the end that you need to pay cash - Rooms are spacious and clean but need major update - sinks are cracked, beds uncomfortable - SPA is very outdated, feels more like hospital, got an overpriced massage that was weird, creepy and in not so clean and comfortable environment - Hotel is kind of dark everywhere, evenings feels really uncomfortable, there is nobody around, not lively at all - Overall, if you want to enjoy Karlovy Vary and be in a nice hotel, have decent SPA experience, and feel like you enjoyed your time there, this is absolutely not the hotel to go!
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad Experience; CASH ONLY
My experience at this hotel was bad. To start with: 1. Hotel credit card machine was not working. So everything had to be paid with cash. Who would expect to be walking around with 15,000 - 20,000 kronor in cash?? Going to city center and getting the cash cost us an extra $85 in transaction fees and poor conversion rates. 2. Being a small town and boutique hotel, very few people speak English. We made an appointment and went to the spa at the time. It was our first experience in a "salt cave". Nobody to tell us what to do. We lost about 10 minutes in this experience, but had to pay full price. Same thing with the mineral bath. Lost few minutes because there was nobody to guide us, but had to pay full price. Finally at check out time, we were told that their credit card system is not working for a month!!!. If that was the case, the hotel should have informed the guests in ADVANCE so that we would have made alternate arrangements. As for the hotel itself, it is a very nice property and enjoyable if the hotel can do a better job.
Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is beautiful and the staff were very nice !we enjoyed the spa and the room, but We had one problem in the room The AC wasn’t working and they sent us somebody to fix it but he couldn’t. When we ask for another room the lady said it was full and her solution to the AC problem was to open the window. We were very disappointed and couldn’t sleep because of the noise outside. Beautiful hotel but no AC.
Stayed 1 night in Jun 2023

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is beautiful they certainly made my daughter feel unwelcome at the spa area. The restaurant & front desk was lovely.
Stayed 1 night in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Spa needs an update . Staff was ok .spa schedule was complicated with spotty hours . Hotel staff was excellent . Breakfast buffet was outstanding .
Stayed 2 nights in Mar 2023

8/10 Good

Quentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Eduardo, Baden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal accommodation for a wonderful city

8/10 Good

James

Stayed 2 nights in Sep 2022

8/10 Good

Thomas

Stayed 1 night in Aug 2022

6/10 Okay

nooria

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Central
Stayed 1 night in Aug 2022

8/10 Good

Liv

Stayed 1 night in Jun 2022

10/10 Excellent

Brian, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

dikla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מפואר
מלון מקסים, מפואר. שידרגו אותנו לסוויטה ענקית. החניה במלון בתשלום 20 יורו. יש בריכה אחת במלון עם מים בטמפ' של 28 מעלות. ג'קוזי חם אחד ו 2 סאונות. מהמלון אפשר לצאת לטייל ביער, המרחק מהעיר בערך 10 דק הליכה. יש בקרבת המלון הרבה מסעדות.
Stayed 3 nights in Sep 2021

10/10 Excellent

Hendrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Wonderful hotel, great service and friendly staff. Elegant a true bohemian experience :-) wellness area perhaps needs a bit of improvement. Great location
Stayed 2 nights in Sep 2021

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Stephan

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a 5 Star facility
Definitely not 5 star. 3 to 3.5 star by North American or Western European standards. Staff at hotel and spa lacking desire to satisfy customer. No spa atmosphere at all more of a socialist era hospital/rehab centre. Spa receptionist will keep answering calls from other spa employees while you are trying to purchase treatments. Lots of things broken and out of order. Spa employees lack proper spa/customer service etiquette. Very little communication with clients. No real is effort is made to sell or explain treatments. We just gave up after 2 days and explored Karlovy Vary instead.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall was ok except the first night where we asked to be shifted to another terrible small room due to a leakage in our room, next morning I called the receptionist who offered me another room in different building, I refused and returned to my old room after it was repaired, for this I’m entitled for a refund of the first night room rate.
Stayed 3 nights in Nov 2019

8/10 Good

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The hotel is made of several villas, very nice resort. We came in February it wasn't well served and the nature wasn't splendid for sure. I think it's better to visit karlovy vary during summer time.
Stayed 1 night in Feb 2019