8/10 Good
Candy
Travelled with family
1 Apr 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is absolutely first class‼️ As are all KGH Group properties, the management is cheap. Half rolls of toilet paper, no tissues in the room, their lovely old wooden furniture needs varnish and repairing chips. I love the fact that there is a bunch of half feral cats, all well fed and taken care of by the staff. They lounge around in the gardens. They don’t approach the guests but also don’t run away. They make the place feel homey. I have asthma and appreciate hotels which are accessible. This hotel is
definitely NOT accessible! I think that there are a few accessible rooms in the lobby building but they have 3 restaurants, including their breakfast buffet, which I rate 2 or 3 star, none of which are accessible. They do have room service available. Their staff is 6 star! Everyone is
extremely helpful and they go out of their way to provide everything that you require. Their food and bar are over priced and aimed at Indian guests. Their chef happily takes special requests, but is not always successful. I will
fondly remember my stay, but because of the inaccessibility, will probably not return.
Candy
Stayed 2 nights in Mar 2024