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Sandman Hotel & Suites Kelowna

3.0 star property
Hotel in Kelowna with 2 restaurants and fitness centre

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Standard Room, 2 Queen Beds (Atrium Building)
Fridge, microwave, coffee/tea maker
Balcony
Reception

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
The current price is NZ$138
includes taxes & fees
29 Apr - 30 Apr

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪3 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Prospera Place
    ‪5 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dining table
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Fridge
TV
Premium bedding
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dining table
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dining table
TV
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Kelowna

Sandman Hotel & Suites Kelowna puts you in the heart of Kelowna, within just a 10-minute stroll of Orchard Park Mall and Orchard Park Shopping Centre. Highlights at this hotel include 2 restaurants, free self-parking and a bar/lounge. .Dennys 24 hour restaurant is open for breakfast, lunch and dinner. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 1:00 PM. .Attractions within a 15-minute drive of this Dilworth Mountain Estates hotel include Kelowna General Hospital and Okanagan Lake.

What's nearby

  • Orchard Park Mall - 3 min walk - 0.3 km
  • Kelowna Golf and Country Club - 2 min drive - 2.0 km
  • Kelowna General Hospital - 5 min drive - 4.5 km
  • Waterfront Park - 5 min drive - 4.6 km
  • Prospera Place - 5 min drive - 4.7 km

Getting around

  • Kelowna, BC (YLW-Kelowna Intl.) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Tokyo 1 Asian Buffet Bar - ‬5 min walk
  • ‪Red Robin - ‬6 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪A&W Restaurant - ‬1 min walk

About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

  • 220 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Conference rooms
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 1 October 2024 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Friday, Saturday and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, mobile payments, Google Pay and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Frequently asked questions

What is the cancellation policy at Sandman Hotel & Suites Kelowna?

Sandman Hotel & Suites Kelowna offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sandman Hotel & Suites Kelowna?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Sandman Hotel & Suites Kelowna on 29 Apr 2025 start from NZ$137.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sandman Hotel & Suites Kelowna?

Yep, Sandman Hotel & Suites Kelowna has a free self car park.

Are there any beaches close to Sandman Hotel & Suites Kelowna?

The closest beach to Sandman Hotel & Suites Kelowna is Willow Beach (14.9 km).

What makes Sandman Hotel & Suites Kelowna a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Sandman Hotel & Suites Kelowna.

Does Sandman Hotel & Suites Kelowna serve breakfast?

Yeah, cooked-to-order brekkie is on offer daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Sandman Hotel & Suites Kelowna?

No, Sandman Hotel & Suites Kelowna does not offer an airport shuttle service.

Is there a bar or restaurant at Sandman Hotel & Suites Kelowna?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sandman Hotel & Suites Kelowna?

Check-in begins at 4 PM. Check-out time is 11 AM.

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 400 out of 1469 reviews
Rating 8 - Good. 350 out of 1469 reviews
Rating 6 - Okay. 290 out of 1469 reviews
Rating 4 - Poor. 232 out of 1469 reviews
Rating 2 - Terrible. 197 out of 1469 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking. Great customer service
Stayed 1 night in Jan 2025

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a rehaul, everything broken , tiny rooms , worst sandman I’ve ever stayed at
Stayed 1 night in Jan 2025

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very short stay. Though it was very comfortable. The outside property seemed well kept
Stayed 1 night in Jan 2025

6/10 Okay

Brandon

Liked: Staff & service
Disliked: Amenities
Pool and hot tub have been down for ages. The last 10 times I've been there. The bathroom fans will keep you up in other rooms if someone leaves it on. The staff is allways awesome though. The price is great for a night and what you get. The tower is a far better saty than the atrium.
Stayed 1 night in Jan 2025

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Janeen

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Love room just didn’t know how use key for elevator get up to room
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Stayed 1 night in Dec 2024

8/10 Good

barbara ann

As a single senior, with no vehicle I did not feel safe having to walk around from the main building to get into the tower building. I know they are under renovation but the access to the tower should be open by using the overhead walkway
Stayed 1 night in Dec 2024

8/10 Good

Robert A

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Ok stay

The stay overall was pretty good, considering they are in the middle of a Renovation, the pool was unavailable, we stayed there back in June and it was also down then which was disappointing, as i had my grandson with me on this trip and he loves the pool. We may consider a different option next trip.
Stayed 1 night in Dec 2024

2/10 Terrible

Bailey

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We had the absolute worst stay ever, my best friend and i chose to have a "staycation" to have an early Christmas for our kids because we wouldn't be together on Christmas. first there is nothing on Expedia stating the pool is closed which is why we chose this hotel so our three kids could go swimming, I talked to the front desk and the "manager in training" wouldn't even look at us, kids crying and all, and just rudely says that's not an us problem and shoo'd us away. then in our room which was a king suite, the tv's wouldn't work, the "manager in training" came up to try and fix it and couldn't and just said oh well.... shortly after he leaves we realize the bedsheets in the room are disgusting and stained, we didn't call about this as none of our issues have been taken seriously.. I am absolutely appalled at the customer service this hotel showed, I used to love staying there but I will NEVER return
Stayed 1 night in Dec 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort

Would not recommend

Run down. Door didn't close to the room without a shove and security door next to our room to the outside didnt lock.
Stayed 1 night in Dec 2024

6/10 Okay

Melodie

Travelled with partner
Liked: Cleanliness, staff & service
Was just ok, nothing spectacular. Wouldn’t be my first choice again
Stayed 2 nights in Oct 2024

8/10 Good

Jeanette

Travelled with family
Disliked: Staff & service
The housekeeping dtagf did not even enter my room once during my stay. No clean towels, coffee sugar etc in room for next day.. When I informed front desk ghey did not csre at all
Stayed 1 night in Dec 2024

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Tyler

Stayed 1 night in Nov 2024

2/10 Terrible

Tony

Stayed 1 night in Dec 2024

10/10 Excellent

Kierstin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Enjoyed our stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean room. Pool was being updated and not in use at this time.
Stayed 1 night in Nov 2024

10/10 Excellent

Loreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay. Pool was under renovation so that was disappointing.
Stayed 1 night in Nov 2024

2/10 Terrible

Catrina

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms dated and carpets leave socks dirty.Key cards did not work on multiple occasions causing frequent visits to front desk. When called maintenance to resolve a plumbing issue, no one came. Homeless person found passed out in the stairwell. No pillows for the pull out couch.
Stayed 3 nights in Nov 2024

6/10 Okay

Stacy

Travelled with partner
Liked: Staff & service, amenities
Checked in and went to our room (after 5pm) and it had not been serviced from the previous people. Went back down and they moved us into the penthouse...which is nothing special. Basically a similar room. Had a cracked out guy hovering around the carded doors. So we made sure to close it prior to leaving it. Not a safe feeling
Stayed 1 night in Nov 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed her before and liked the experience. Everyone was friendly. The locatian was convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dale

Stayed 2 nights in Sep 2024