6/10 Okay
Sonia
Travelled with family, Travelled with family and small children
26 Sept 2024
This place definitely looks better in the pictures. For what you’re paying for per night it’s definitely not worth it. The building is beautiful, but they need to do a little more upkeep. It looks like they need to walk around with a magic eraser and remove all the scuffs around the building. The room service situation was a mess. They wouldn’t answer the phone and we didn’t know if our food was even coming and then wouldn’t finally did they didn’t give us silverware, twice. It’s nice to be on the beach, but I was appalled that when I went out one morning, it was literally covered in trash. I spent about 20 minutes just picking up plastic bottles and fishing nets and pieces of plastic. The hotel needs to do better. I know a lot of the stuff is coming off of boats, but they should have a staff member coming out in the morning to clean up the garbage not only for hotel guests but for the sake of the ocean that it’s on. There was plenty of staff standing around doing nothing so I’m sure they have figured it out. If this is your first time coming to Key West, I highly recommend staying in one of the cute little bed-and-breakfasts near Duval Street. They are adorable and in walking distance to everything which is really nice when you’re down there!
Sonia
Stayed 2 nights in Sep 2024