6/10 Okay
Susana
Travelled with partner
22 Jan 2025
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This property is beautiful & has great potential. The pool is large & heated, and it has a great view of the ocean. The parking should be free since the hotel is a 10 min. drive to downtown St. Augustine, but it's $25/day. There is a complimentary shuttle to downtown, but we weren't able to use it since it was always too full and only comes at the top of every hour. We wish we could give this more stars, but the experience was less than satisfactory. We arrived at 4:20 and were given our keys. The room was not cleaned. The dirty sheets were on the floor and the trash was not taken out. We had already brought all of our luggage/belongings up, so we had to take them all back down to the car to let the front desk know that our room was not ready for us. The office clerks were nice and helpful, but they were overwhelmed with hotel guests complaining of rooms that weren't ready. Considering that checkout time is 10am, this wasn't acceptable. Another problem is that I received 4 texts prior to arrival and several emails, but none of the communication mentioned that the rooms weren't cleaned daily, but only upon request. We needed more coffee, etc, and our trash needed to be taken out. When I asked why our room hadn't been cleaned, I was informed that it's a service that needs to be requested. No where in the room, texts, or emails did it state that important information. The bartenders at the pool were rude & tired. Hopefully service improves so we can try it again.
Susana
Stayed 2 nights in Jan 2025