6/10 Okay
Lee
10 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very Disappointed
Arrived and was greeted by chairissa perfect customer service unlike the bar lady on the saturday afternoon who looked at us as we had just been dragged in off the street not a guest , the room was sub standard needs a proper paint not white wash as the paint was flaking not just our room but around the hotel , bed was very low , no heating , shower was good but unfortunately the pump for every other room must of been next too ours as we were woke up both mornings at 6.30 with an absolute racket , no where to put your clothes except 3 hangers , no hair dryer , then we did book in for an evening meal on the saturday but the menu we were given by the bar staff in the afternoon changed 30 mins later and was very limited so we went to ludlow , when we came back the bar was closed at 9:30 on a saturday night no warning of this or poster to say why , the breakfast was the best part of the stay and the customer service of the young lady charrisa other than that it was a very poor stay could of gone to a travelodge for a better room won’t be going again
Lee
Stayed 2 nights in Mar 2024
