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Carambola Beach Resort St. Croix, US Virgin Islands

4.0 star property
Beachfront, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Carambola Beach Resort St. Croix, US Virgin Islands

Outdoor pool, pool loungers
Restaurant
On the beach, sun-loungers, beach towels
Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Beachfront | Beach
In-room safe, individually furnished, desk, iron/ironing board

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
The price is NZ$436
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
Estate Davis Bay, Kingshill, St. Croix, 00851
  • Davis Beach
    2 min walk
  • Annaly Bay Hike and Tidal Pools
    3 min walk
  • Cane Bay
    6 min drive
  • Christiansted (STX-Henry E. Rohlsen)
    20 min drive

Room options

View all photos for Junior Suite, 2 Double Beds, Non Smoking (Kitchenette)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 2 Double Beds, Non Smoking (Kitchenette)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Beach/ocean view

Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Ceiling fan
  • 52 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Patio)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Patio)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Ceiling fan
  • 52 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Beachfront

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Beachfront | Beach

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Beachfront

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 52 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Kitchenette)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Kitchenette)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 52 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Non Smoking, Kitchenette

Coffee/tea maker

Junior Suite, 2 Double Beds, Non Smoking, Kitchenette

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchenette
LCD TV
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Designer toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Kitchenette, Garden View (Garden View)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Kitchenette, Garden View (Garden View)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchenette
LCD TV
Sofa bed
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Non Smoking, Ocean View (Kitchenette)

Coffee/tea maker

Junior Suite, 2 Double Beds, Non Smoking, Ocean View (Kitchenette)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchenette
LCD TV
Ceiling fan
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Mobility Accessible, Tub)

In-room safe, individually furnished, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Mobility Accessible, Tub)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.6 out of 5, Wonderful, (1005)
The price is NZ$1,291
for 1 night
includes taxes & fees
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About the area

Kingshill

Carambola Beach Resort St. Croix, US Virgin Islands places you steps from Davis Beach and within a short 5-minute stroll of Annaly Bay Hike and Tidal Pools. Highlights at this beachfront resort include in-room free WiFi, balconies and LCD TVs. .The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a terrace and a garden. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 4-property class Kingshill resort, you'll be 2.6 km (1.6 mi) from Cane Bay and 3 km (1.8 mi) from Cane Bay Beach.
View more Resorts in KingshillOpens in a new window

What's nearby

  • Annaly Bay Hike and Tidal Pools - 3 min walk
  • Cane Bay - 6 min drive
  • Carambola Golf Club - 6 min drive
  • Cane Bay Beach - 6 min drive
  • Rainbow Beach - 26 min drive

Getting around

  • Christiansted (STX-Henry E. Rohlsen) - 20 min drive

Restaurants

  • ‪La Reine Chicken Shack - ‬14 min drive
  • ‪Little Caesars - Kmart - ‬17 min drive
  • ‪Armstrong Homemade Ice Cream - ‬17 min drive
  • ‪Louie & Nacho’s - ‬19 min drive
  • ‪Joe's Bar and Grille - ‬16 min drive

About this property

Carambola Beach Resort St. Croix, US Virgin Islands

Beachfront, with outdoor pool
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. There are 4 meeting rooms available. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Carambola Beach Resort St. Croix, US Virgin Islands. Self parking is free.

This 4-star Kingshill resort is smoke free.

  • 150 guestrooms or units
  • 2 levels
  • 24 buildings
  • Conference rooms
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Carambola Beach Resort St. Croix, US Virgin Islands offers 150 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 32 for adults and USD 14 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 4 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height electrical sockets in bathroom
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 10 October 2024 to 16 December 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 32.00 for adults and from USD 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property is also known as

Renaissance St. Croix Carambola Beach Resort Kingshill
Renaissance Carambola Beach Resort
Renaissance St. Croix Carambola Beach Kingshill
Renaissance Carambola Beach
Renaissance St Croix Carambol
Renaissance St. Croix Carambola Beach Resort Spa
Carambola Beach Resort St. Croix, US Virgin Islands Resort
Carambola Beach Resort St. Croix, US Virgin Islands Kingshill

Frequently asked questions

What is the cancellation policy at Carambola Beach Resort St. Croix, US Virgin Islands?

Carambola Beach Resort St. Croix, US Virgin Islands offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Carambola Beach Resort St. Croix, US Virgin Islands?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Carambola Beach Resort St. Croix, US Virgin Islands on 23 Dec 2024 start from NZ$435.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Carambola Beach Resort St. Croix, US Virgin Islands?

Yep, Carambola Beach Resort St. Croix, US Virgin Islands has a free self car park.

Are there any beaches close to Carambola Beach Resort St. Croix, US Virgin Islands?

Yep, Carambola Beach Resort St. Croix, US Virgin Islands is a short 2-minute walk from Davis Beach.

Does Carambola Beach Resort St. Croix, US Virgin Islands have a pool?

Carambola Beach Resort St. Croix, US Virgin Islands has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The property will be renovating the swimming pool from October 10 2024 until December 16 2024 (completion date subject to change).

What makes Carambola Beach Resort St. Croix, US Virgin Islands a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Carambola Beach Resort St. Croix, US Virgin Islands.

Is Carambola Beach Resort St. Croix, US Virgin Islands family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Carambola Beach Resort St. Croix, US Virgin Islands is a hit with families.

Does Carambola Beach Resort St. Croix, US Virgin Islands serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Carambola Beach Resort St. Croix, US Virgin Islands?

No, Carambola Beach Resort St. Croix, US Virgin Islands does not offer an airport shuttle service.

Is there a bar or restaurant at Carambola Beach Resort St. Croix, US Virgin Islands?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Carambola Beach Resort St. Croix, US Virgin Islands?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Carambola Beach Resort St. Croix, US Virgin Islands?

No, pets are not allowed.

Is there a golf course on site at Carambola Beach Resort St. Croix, US Virgin Islands?

There is a golf course next to Carambola Beach Resort St. Croix, US Virgin Islands.

Carambola Beach Resort St. Croix, US Virgin Islands Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 337 out of 935 reviews" "
Rating 8 - Good. 256 out of 935 reviews" "
Rating 6 - Okay. 130 out of 935 reviews" "
Rating 4 - Poor. 100 out of 935 reviews" "
Rating 2 - Terrible. 112 out of 935 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Chloee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not close by anything. We had no hot water. And main restaurants were closed.
Stayed 4 nights in Sep 2024

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is simply amazing
Stayed 3 nights in Aug 2024

6/10 Okay

Miguel

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property is nice but they need to take more care of it. It doesn't make sense that I paid full price for every night and my room wasn't even clean, the door to our room barely worked, pool wasn't open, power went out, bugs in our food. I wish it was better and would definitely rate it t better if they took more car of it.
Stayed 3 nights in Sep 2024

4/10 Poor

Nakia

Stayed 4 nights in Aug 2024

2/10 Terrible

Ayomideji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no power, no water, internet was cut off along with the power, and the area had no service so my data didn’t work either. Pool was closed due to green algae all over the floors. And apparently it’s been like that for 3 months. Complete waste of money
Stayed 2 nights in Sep 2024

4/10 Poor

Tracey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exactly like the photos, but the internet was constantly dropping, the TV reception was terrible, the pool was full of green algae and the 2 day time receptions need to be fired as they have zero concept of how to be the face of hospitality at a business. The hotel itself has huge potential, but needs lots of love.
Stayed 8 nights in Aug 2024

2/10 Terrible

Sourushe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star property. Maybe 2 star. Dirty and rundown property with rude staff, and no management presence at all. Requested to talk with the manger and was never available, or contact us.
Stayed 4 nights in Aug 2024

8/10 Good

Dallas, Naples

Liked: Cleanliness, staff & service, amenities
My room/suite was fantastic and the view from the lanai was amazing. The beach was great, as well. I stayed three nights and housekeeping never came. The pool could have been great but was dirty/greenish and the sides were covered with mildew. I would go back. With a little effort the property could be amazing.
Stayed 3 nights in Aug 2024

6/10 Okay

Bethany

Stayed 2 nights in Apr 2024

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything about this property was amazing except the staff was extremely rude!
Stayed 2 nights in Aug 2024

6/10 Okay

Glenn, Raleigh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Carambola has seen better days. It is run down and the staff are not attentive. If you are not staying there for snorkeling or diving in Davis Bay or Cane Bay, do not consider this hotel. On the flipside, the diving is great and the scenery is wonderful. Maybe someday an owner will invest money into the Carambola to restore it to its glory days
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
No pride taken in upkeep. Pool had sand in it and mildew on the walls. Was there 7 days and pool was never cleaned. Hot tub boarded up and poolside bathrooms not in working order and in a delapadated condition. The common areas were never swept in the week we were there. Had been here 9 years ago and they took pride in the property back then.
Stayed 5 nights in Aug 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Amenities
The property of this resort is beautiful so it’s a shame that staff are running it into the ground! Found out that it’s owned by the government now, and thus the staff don’t care about hospitality at all. Staff will barely acknowledge guests and just hang out with each other the whole time like it’s their vacation and guests are just bothering them. Don’t waste your time booking this property if you have any expectations at all. Most guests checked out early. The hot tub was boarded up, the pool was green and trash, debris was on all walkways. Staff didn’t bother cleaning up and the maid failed to sweep any sand out of our room the whole week. I could go on and on!
Stayed 5 nights in Aug 2024

6/10 Okay

Latrice Janale

Liked: Staff & service
Disliked: Amenities
I loved that it was quiet and on a private beach.
Stayed 5 nights in Aug 2024

8/10 Good

Donya

Disliked: Staff & service
Stayed 4 nights in Aug 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was beautiful. Very quiet and relaxing.
Stayed 3 nights in Aug 2024

2/10 Terrible

Mariya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty place, unprofessional staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Jasmine Renee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was secluded and the buildings and rooms didn’t look quite like the photos online. The water barely worked some days and was discolored. The rooms are dark and depressing. The whole property is very dark at night so you aren’t able to leave your room unless you call for an escort. When it rained in front of our door was flooded so we were walking through water. We called on the first day for days and broom to clean and no one ever came. There are a bunch of stray cats running around the property. There are only two restaurants to eat at. The staff were rude and acted as if we were a bother. They said to request a taxi to the airport an hour before departure and we told them the night before to give them extra time and they still had not scheduled our taxi. The restaurants are poorly lit. There was no entertainment at the party. My friends and I were so disappointed. We will never stay at this resort again. I couldn’t believe this was a Marriott property.
Stayed 3 nights in Aug 2024

2/10 Terrible

Robert Charles

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucky to have a beautiful property so we tried overlooking the shambles of a once renowned hotel. Very dirty rooms and rude people who do not care about this place. First room was disgusting, I genuinely don’t think they’ve ever heard of bleach - so inspect the toilet, especially for urine. Second room the toilet quit working after a week, so asked us to move to another room again. Used ice bucket to flush toilet. Pool was full of algae at the bottom so super slippery and gross to walk, but we prefer the ocean more anyway as we’re on an island for that reason. We adapted to just be grateful that the bed was made, although when they finally changed the sheets they didn’t replace 3 of 4 pillow cases so I went to ask for more and even the desk lady said that was super strange. We can’t figure if they’re high, severely incompetent, or treated so poorly that they don’t see a reason to care. One of us lived here over a decade ago and the other grew up in the jungle, so we’ve experienced severe storms, power outages, etc. - we don’t expect everything to be perfect and beautiful and natural disasters happen but we work super hard to spend lots of money to be here and relax, only to leave property to have peace. I wouldn’t dare go to the restaurant. Experience the real food that this island has to offer. Roti Hut, Chicken Shack, and Galangal are some of the best. Don’t bother with the kitchenette unless you really want to cook/microwave. There was one fork/spoon/knife anyway.
Stayed 8 nights in Aug 2024

8/10 Good

nihad

Liked: Cleanliness
Stayed 7 nights in Jul 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were good. Housekeeping brought clean towels every other day but nothing else had to go to the desk for more sugar and coffee
Stayed 3 nights in Aug 2024

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

2/10 Terrible

Kirstie Lynn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the hard working money me and my husband earned to be spent at.
Stayed 5 nights in Jul 2024

4/10 Poor

walter

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Nicholas Samuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave… No internet & we weren’t advised prior to arriving. The worst customer service by the reception girls. Plain rudeness and incompetence. Cobwebs and filth in the room. Lights didnt work. Then followed up by losing power and their generator didnt work. Our vacation was destroyed. So without new management they will close down.
Stayed 6 nights in Aug 2024