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The Ayu Kintamani Villa at Toya Devasya

5.0 star property
Luxury hotel with 2 restaurants and 7 outdoor pools

Photo gallery for The Ayu Kintamani Villa at Toya Devasya

Poolside bar
Indoor wedding
7 outdoor pools, pool loungers
Deluxe Villa, Private Pool
2 restaurants, breakfast served

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Air conditioning
  • Room service
The current price is NZ$212
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
Jalan Puri Bening (STA), Toya Bungkah, Kintamani, Bali, 80652
  • Toya Devasya
    ‪1 min walk‬
  • Lake Batur
    ‪3 min walk‬
  • Batur Natural Hot Spring
    ‪5 min walk‬

Room options

View all photos for Family Room, Pool Access

Family Room, Pool Access | Private pool

Family Room, Pool Access

Highlights

Patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Fridge
HDTV
Premium bedding
  • 340 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa, Private Pool

Deluxe Villa, Private Pool

Deluxe Villa, Private Pool

Highlights

Patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Fridge
HDTV
Premium bedding
  • 160 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Honeymoon Villa, Private Pool

Honeymoon Villa, Private Pool

Honeymoon Villa, Private Pool

Highlights

Patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Fridge
HDTV
Premium bedding
  • 250 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Toya Bungkah

A luxury stay in Kintamani awaits you at The Ayu Kintamani Villa at Toya Devasya. You'll be within steps of Toya Devasya and within a short 5-minute stroll of Lake Batur. Highlights at this family-friendly hotel include 2 restaurants, 7 outdoor swimming pools and a free water park. .A day of pampering can include massages and Ayurvedic treatments. The restaurant, Flamboyant Resto, is open for breakfast, lunch and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Enjoy the waterslide and pool loungers as well as access to ecotours and rowing/canoeing. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Kintamani hotel include Mount Batur and Pura Ulun Danu Batur.

What's nearby

  • Toya Devasya - 1 min walk
  • Lake Batur - 3 min walk
  • Batur Natural Hot Spring - 5 min walk
  • Mount Batur - 11 min drive
  • Pura Ulun Danu Batur - 13 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 132 min drive

Restaurants

  • ‪AKASA Specialty Coffee - ‬9 min drive
  • ‪Grand Puncak Sari - ‬10 min drive
  • ‪El Lago Kintamani - ‬11 min drive
  • ‪Batur Sari Restaurant - ‬11 min drive
  • ‪Kintamani Coffee Eco Bike - ‬11 min drive

About this property

The Ayu Kintamani Villa at Toya Devasya

Luxury hotel with 2 restaurants and 7 outdoor pools
The Ayu Kintamani Villa at Toya Devasya offers its guests 7 outdoor swimming pools and a complimentary water park. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

A meeting room and limo/town car service are available. A rooftop terrace, spa services, and a library are also featured at the luxury The Ayu Kintamani Villa at Toya Devasya. An area shuttle within 30 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 5-star Kintamani hotel is smoke free.

  • 1 floor
  • 13 guestrooms or units
  • 2 dining venues
  • 2 bars by the pool
  • Built in 2010
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Ayu Kintamani Villa at Toya Devasya offers 13 accommodations with private pools and minibars. Rooms open to patios. This accommodation offers separate dining areas. Beds feature premium bedding. 37-inch plasma televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including Ayurvedic.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 km
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flamboyant Resto
  • Lakeside Resto and Bar

Things to do

  • 7 outdoor pools
  • Bicycle rentals
  • Ecotours
  • Fishing
  • Free water park
  • Library
  • Mountain biking
  • Rowing/canoeing
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Private pool
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Pool loungers
  • Rooftop terrace

Spa

  • Ayurvedic treatments
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch HDTV with premium cable channels
  • Private pool

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ayu Kintamani Villa at Toya Devasya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 250000

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 650000 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ayu Hotel Kintamani
Ayu Kintamani
Toya Devasya Wellness Resort Kintamani
Toya Devasya Wellness Kintamani
Toya Devasya Wellness
The Ayu Kintamani
Ayu Kintamani Villa Toya Devasya Hotel
Ayu Villa Toya Devasya Hotel
Ayu Kintamani Villa Toya Devasya
Ayu Villa Toya Devasya
Hotel The Ayu Kintamani Villa at Toya Devasya Kintamani
Kintamani The Ayu Kintamani Villa at Toya Devasya Hotel
Hotel The Ayu Kintamani Villa at Toya Devasya
The Ayu Kintamani Villa at Toya Devasya Kintamani
The Ayu Kintamani
Toya Devasya Wellness Resort
Ayu Kintamani Toya Devasya
The Ayu Kintamani Villa at Toya Devasya Hotel
The Ayu Kintamani Villa at Toya Devasya Kintamani
The Ayu Kintamani Villa at Toya Devasya CHSE Certified
The Ayu Kintamani Villa at Toya Devasya Hotel Kintamani

Frequently asked questions

What is the cancellation policy at The Ayu Kintamani Villa at Toya Devasya?

The Ayu Kintamani Villa at Toya Devasya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ayu Kintamani Villa at Toya Devasya?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at The Ayu Kintamani Villa at Toya Devasya on 16 Mar 2025 start from NZ$211.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ayu Kintamani Villa at Toya Devasya?

Yep, The Ayu Kintamani Villa at Toya Devasya has a free self car park.

Are there any beaches close to The Ayu Kintamani Villa at Toya Devasya?

The closest beach to The Ayu Kintamani Villa at Toya Devasya is Bondalem Beach (18.1 km).

Is there a spa on site at The Ayu Kintamani Villa at Toya Devasya?

There's no onsite spa, but this property does offer services like massages.

Does The Ayu Kintamani Villa at Toya Devasya have a pool?

The Ayu Kintamani Villa at Toya Devasya has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does The Ayu Kintamani Villa at Toya Devasya have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Ayu Kintamani Villa at Toya Devasya?

The Ayu Kintamani Villa at Toya Devasya features 2 poolside bars, 7 outdoor pools and 2 restaurants. All guestrooms come with private pools, deep soaking tubs and premium bedding.

What makes The Ayu Kintamani Villa at Toya Devasya a romantic place to stay?

Pool-view dining and a lounge bar, as well as private pools and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at The Ayu Kintamani Villa at Toya Devasya.

Is The Ayu Kintamani Villa at Toya Devasya family-friendly?

You bet! With amenities such as free water park access, 7 outdoor pools and laundry facilities, it's no surprise that The Ayu Kintamani Villa at Toya Devasya is a hit with families.

Are there hot tubs in the rooms at The Ayu Kintamani Villa at Toya Devasya?

No, but there are deep-soaking baths and private pools in the guestrooms.

Is there a free airport shuttle available at The Ayu Kintamani Villa at Toya Devasya?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The Ayu Kintamani Villa at Toya Devasya?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ayu Kintamani Villa at Toya Devasya?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Ayu Kintamani Villa at Toya Devasya?

No, pets and service animals are not allowed.

The Ayu Kintamani Villa at Toya Devasya Reviews

Reviews

6.4
Rating 10 - Excellent. 9 out of 69 reviews
Rating 8 - Good. 25 out of 69 reviews
Rating 6 - Okay. 12 out of 69 reviews
Rating 4 - Poor. 10 out of 69 reviews
Rating 2 - Terrible. 13 out of 69 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location with welcoming and friendly staff
This hotel is a in a fantastic location and has a lot going for it. Pity the maintenance is not fully up to date for a 20 plus year old hotel. The staff are great and super helpful. The view and hot springs are wonderful and super relaxing. On a side note, don’t bother to ask for any specific or special requests as they don’t follow up. This was the second time we stayed in this hotel and we confirmed our request on our last stay 4 weeks ago.
Stayed 1 night in Sep 2024

4/10 Poor

Angela

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Flies are relentless
There were flies everywhere on the food at the restaurants/buffet, when getting massages, and when trying to sit at the pool. We ended our stay a day early, as we could not stand it.
Stayed 3 nights in Jun 2024

8/10 Good

Nadia

Liked: Cleanliness, staff & service, room comfort
Good but I don't like that has animals in cages!
The villas are beautiful and comfortable but need maintenance which is difficult due to the climate and the size of the property. The service is very good. Cleaning could improve. With a little more care than the above, the hotel could be very good. The only thing that is very wrong is that they have 3 poor roosters locked up and suffering all day and night in 3 tiny cages. This is cruelty!!! Also when people take vacations they like to sleep late and the roasters woke up us at 5:00. Please let them free!!!!!! The animals don't belong to us!!!
Stayed 1 night in Feb 2023

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very run down. The ceiling has mold. When it rained it ran down the wall. The rub was broke. We were told not to use it. There was no hot water. It’s at a hot spring. They said they are natural and use the water from the hot spring. It wasn’t hit by the time it got to your room. They do aerobics as a company together before opening so at 7 am the music is blaring. E we asked them to turn it down. I was told sorry company event. There was a large rat in the lobby. It was probable a nice property ten years ago but is only worth a day trip now. Find a nice hotel some where else and drive to see Mt Batur.
Stayed 4 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Not as expected.
Didnt realise when we booked, that the Villas are tucked onto the side of a water theme park, which is open to the paying public. We had our own self contained villa and own pool, with a locked private garden. There is nothing to stop day visitors wandering around the paths between villas. The villa was ok, but tired; the wooden floor needs revarnishing, the swim deck had loose boards and some protruding nails and the net curtain in the bedroom was stained, so I felt it was overpriced at $316AU night. Breakfast buffet was only available one day of our stay, after that we had to order from the menu, which was limited. There are 8 public pools, which are pleasantly warm. They are spring fed; emptied at dusk; refilled overnight and are not chlorinated, so dont swallow the water. The water in the shower is the same warm water as the pools so no hot shower. There is a very small shop 200 metres away, so BYO snacks; especially BYO alcohol for in your villa. The ATM 50 m away does not take Aust cards. The flies are ABSOLUTELY awful. The resort is cashless, with a wristband bar code, you put credit on. Check in was a little slow, but the explanation of the resort and the credit wrist bands was rushed and difficult to understand, I asked for it to be repeated but it wasnt. The resort is overdone in purple with hundreds of elephant statues. Some mornings, there is an aerobics class, with incredibly loud music at 7am. There are steps and stairs everywhere, not wheelchair accessible.
Stayed 2 nights in Jan 2023

8/10 Good

Wendy, Pacific Palisades

Travelled with family
Liked: Cleanliness, amenities
Liked the hot springs with several pools. Didn’t like the kitschiness with purple elephants. The Honeymoon Suite was amazing with a heart shaped pool and very spacious

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
it was very dirty... and there was constant road noise and construction noise.. even in the middle of the night.... when we asked them to stop that, it stopped for an hour and continued on... it appears to be a great place for kids, but not for adults traveling... however the breakfast buffet was outstanding.... and the water was very clean.. the ROOM WATER PRESSURE was horrible.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First classPlace Hot Springs high and suites luxury camping nice place very happy
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like much about this place, dirty out dated resort with a sort of abandoned creepy vibe. We had planned to stay 3 nights but left in the morning after our first night.
Stayed 2 nights in Nov 2018

6/10 Okay

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Best part of this stay is only the hot springs
I have to say the best part of this resort is the hot springs and the large villa. Otherwise it is lacking in a lot of standard amenities. No universal adapters even though their room manual said to ask the front desk for it. No hot shower in the bath tub and shower even though its outdoor and during this time of the year it can be quite freezing. No hair dryer which we had to call the front desk to deliver. The safe is locked and won't open but I tend to ignore as it wasn't that urgent. The TV wasn't working all day and we had to call 3 times throughout the day, the 2nd time someone came to bring us the hair dryer but have no idea how to fix the TV. He said he will bring the manager. We waited for hours before we called again to remind them and the manager finally came to fix the TV. Flies are a big problem. Mosquitoes too. We were blasted with flies all over the place. We tried to ask for insect repellants but they don't have any. Even in the restaurant, they should probably invest in a number of flies electric shocker to hang around as the flies are constantly attacking our food that we can't even walk away for a second to grab anything else without the flies feasting on our plate. Morning breakfast was cold the first day. It wasn't even that late. It was a little after 8 am. The second day they had burner so was able to keep the food warm. The best service we got was from the bellboy. Otherwise service was okay, nothing above and beyond.
Stayed 2 nights in Jan 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a great view and a soak!
Great Experience at this resort with more elephant fountains than you can count! Very clean. Great Views! Order from the menu at the restaurant! Lots of tourists during the day but quiets down at night. Get a private pool it’s so worth it.
Stayed 2 nights in Dec 2018

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer
Wow, wow, WOW! It was so amazing! I wish we would have booked way more time here. It was so beautiful and the wild life was awesome. I would definitely recommend this place and make sure to book a beach villa! The pictures of the deer below were taken from my room on the beach!
Stayed 1 night in Dec 2018

10/10 Excellent

Devendra singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time (full मस्ती)
Amazing location . Great ambience restaurant & cafe .very nice pools excellent attendant for viila
Stayed 2 nights in Sep 2018

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome views
Absolutely wonderful place to stay. So relaxing and beautiful scenery you can't get better than that.
Stayed 2 nights in Sep 2018

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is such a wasted opportunity. It would be the funkiest hotel if everything worked and if literally ANYONE on the staff even cared that they worked there. Everything was broken, even the water in the bathroom one morning, the safe, the phone. The food was disgusting and their entire buffet and bars were COVERED in flies. The system for purchasing anything was completely backwards- you couldn’t purchase anything with cash or credit card- only a preloaded wrist band, which they charge your credit card and then give back cash. The bathtub in our villa was filled with so much scum that I wouldn’t get in it even if it was my scum at my own house. Getting towels if you’re staying there is still a 4 person involved mystery. This really really ruined 2 days in Bali for us. There was also constant construction. Like you couldn’t even have a drink at the bar without mind numbing noise. Very over priced as well. DONT DO IT. That being said the place is set up to potentially be an awesome place, the hot springs are nice and the villa would have been beautiful if it were clean. Too bad everything is a chore and even the simplest things were completely ruined by some sort of nonsense.
Stayed 2 nights in Aug 2018

8/10 Good

Deborah Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but indulgently enjoyable...
The room was amazing looking- we had our own private swimming pool and an outdoorish bathroom... really beautiful... drawback was that pool was not a hot spring fed pool or if it was - it was very cold... we found ourselves leaving this wonderful apt room to join many people in the more public hot springs which were great but could have been sooo much better if private. The staff were friendly and we had a wonderful gentleman named Komang who was attentive to our needs. The fountain was noisy at night but we just pulled the water hose and put end of hose into swimming pool for a real peaceful quiet. The mattress was the best one we slept on in Bali... very comfortable.
Stayed 1 night in Aug 2018

8/10 Good

Rebekah

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view but everything else is terrible
Arrived in e evening. Took us a long while to get the keys due to a mixed up with other bookings. A lot of insects in the room/bed. Doesn’t even have phone in the room to call for support. Have to go all e way to the lobby. Dinner at cafe came with surround sound of jackhammering in one side and chainsaw on the other.
Stayed 1 night in Apr 2018

8/10 Good

Melnica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain view
We had 2 nights at the ayu. Overall is pleasant experience. Unfortunately, family villa doesn't come with any mountain view. Staffs need to be more attentive in our orders. Breakfast will be good if your buffet are on heating trays and have more varieties and coffee availability for the buffet breakfast.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pretty!
When we initially read the reviews for this hotel we didn't know what to expect. We found that the room was lovely! Yes the outdoor spa didn't work but our private natural hot spring pool was fantastic! The room was clean and tidy with beautiful flowers decorating the bed on our arrival. The staff were very friendly but could definitely benefit with some on the job training. When we ate they stood and stared at us. The keeping of roosters in small cages around the hotel grounds was very disturbing! The scenery at this resort is second to none! A great base camp for climbing the surrounding volcanoes or visiting the Trunyan village. The constant sound of a jackhammer up until 9pm every night was annoying. When this place is totally complete it will be spectacular! I would stay here again, just let the roosters run free!
Stayed 4 nights in Nov 2017

8/10 Good

Ruta, Sydney, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Spacious villa with hot springs nearby
Me and my boyfriend stayed at Ayu Kintamani for one night. It was a little bit confusing to find the place because it is sort of joined with hot spings. We liked our Levander villa which was very spacious, although few things could be improved (room phone was not working, no international adapter in the room and it could be cleaner). Despite this, we loved open bathroom, private pool, spaciousness of the villa and hot springs nearby. Hotel staff were friendly, especially Komang! Thank you for your hospitality! Oh, and do try Balinese massage at the Hot Spings :)
Stayed 1 night in Aug 2017

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don - perth
Great location to relax for a couple of days however the food offering was not very good. If they can improve this aspect it would rank as one of my best stays
Stayed 2 nights in Aug 2017

4/10 Poor

Casey Schmidt, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
Not 5 stars at all
The service was not good. The staff is friendly enough but they weren't attentive and lacked an understanding in how to check someone in, including providing literally no useful information, like how to call the front desk. Construction late jnto the night. Room lacked a feeling of security. The walls were severely water damaged. Not worth what I paid for.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Right at hot springs w/ room hot spring pool!!
Great spot to stay for trekking up the volcano!! It is right there with all of the hot springs with great scenery. Our room was amazing and has a private hot spring pool. The villa was great. Front desk service could have been better and there were tons of flies outside. They said it was because it was fruit season but who knows. Otherwise, this place was awesome and everything we wanted for our one night here. Secluded area but also great tourist area with the hot spring pools which have a bar/restaurant and amazing views. If you're into hiking, definitely do the volcano hike, it was so great!! Bring lots of layers though and a head lamp, it was cold up top. Cheers!!