See all properties
Save

Melia Zanzibar

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Melia Zanzibar

3 outdoor pools, pool umbrellas, pool loungers
The Level 2 Bedroom Beach Pavilion | View from room
Romantic Room, Oceanfront (Pavilion Romance The Level)
Romantic Room, Oceanfront (Pavilion Romance The Level)
Room (The Level Beach Pavillion)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Room service
  • Gym
  • Spa
The current price is NZ$468
includes taxes & fees
1 May - 2 May

Explore the area

Map
Kiwengwa, Kiwengwa
  • Kiwengwa Beach
    ‪8 min walk‬
  • Mapenzi Beach
    ‪9 min drive‬
  • Muyuni Beach
    ‪13 min drive‬
  • Zanzibar (ZNZ-Zanzibar Intl.)
    ‪50 min drive‬

Room options

View all photos for Grand Suite (Zanzibar The Level)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Grand Suite (Zanzibar The Level)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 117 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Villa, 1 Bedroom

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

The Level, Villa, 1 Bedroom

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Grand Zanzibar The Level (3AD))

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Suite (Grand Zanzibar The Level (3AD))

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 117 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, 1 Bedroom (The Level (2+1))

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Villa, 1 Bedroom (The Level (2+1))

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom (The Level (3AD))

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Villa, 1 Bedroom (The Level (3AD))

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Ocean View 2 Bedroom Villa

The Level Ocean View 2 Bedroom Villa

The Level Ocean View 2 Bedroom Villa

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 244 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 1 Bedroom (The Level (2+2))

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Villa, 1 Bedroom (The Level (2+2))

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room (3 Adults)

Family Room (3 Adults)

Family Room (3 Adults)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 117 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for The Level 2 Bedroom Beach Pavilion

The Level 2 Bedroom Beach Pavilion

The Level 2 Bedroom Beach Pavilion

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 150 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room (Melia with Garden (2+1))

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Room (Melia with Garden (2+1))

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (The Level Beach Pavillion)

Room (The Level Beach Pavillion)

Room (The Level Beach Pavillion)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Melia Terrace Room Partial Ocean View

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Melia Terrace Room Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Melia Garden Room

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Melia Garden Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Ocean View 3 Bedroom Villa

The Level Ocean View 3 Bedroom Villa

The Level Ocean View 3 Bedroom Villa

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 284 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, Terrace (Melia Interconnected)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Room, Terrace (Melia Interconnected)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Romantic Room, Oceanfront (Pavilion Romance The Level)

Romantic Room, Oceanfront (Pavilion Romance The Level)

Romantic Room, Oceanfront (Pavilion Romance The Level)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, Ocean View

Bungalow, Ocean View

Bungalow, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Ceiling fan
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Garden Room (2+1)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Premium Garden Room (2+1)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Sea View (The Level)

Room, Sea View (The Level)

Room, Sea View (The Level)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Private bathroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room with Terrace

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Premium Room with Terrace

Highlights

Separate dining area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room with Terrace (2+1)

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Premium Room with Terrace (2+1)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Garden Room

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Premium Garden Room

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

About the area

Kiwengwa

A luxury stay in Kiwengwa awaits you at Melia Zanzibar. You'll be within a 10-minute walk of Kiwengwa Beach and 3.4 km (2.1 mi) from Mapenzi Beach. Highlights at this beachfront hotel include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Spa can include massages and body treatments along with aromatherapy and mani/pedis. The buffet restaurant, Spices Restaurant, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Kiwengwa hotel, you'll be 30.5 km (19 mi) from Nungwi Beach.

What's nearby

  • Kiwengwa Beach - 8 min walk - 0.7 km
  • Pwani Mchangani Beach - 6 min drive - 4.2 km
  • Mapenzi Beach - 9 min drive - 3.2 km
  • Muyuni Beach - 13 min drive - 7.8 km
  • Pongwe Beach - 20 min drive - 11.2 km

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 50 min drive

Restaurants

  • ‪Spice Restaurant - ‬7 min walk
  • ‪Restaurant - ‬5 min drive
  • ‪Andiamo - ‬4 min drive
  • ‪Snack Restaurant Ngalawa - ‬5 min drive
  • ‪The Green & Grill - ‬4 min drive

About this property

Melia Zanzibar

Luxury hotel on the beach, with 3 outdoor pools
Some rates at Melia Zanzibar are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Melia Zanzibar, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, outdoor tennis courts and a sauna. Free self parking is available.

This 5-star Kiwengwa hotel is smoke free.

  • 159 guestrooms or units
  • 2 levels
  • 6 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar by the pool
Melia Zanzibar offers 159 accommodations with minibars and a safe. 50-inch LCD televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Kiwengwa hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Spa has 6 treatment rooms. Services include body treatments and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Arabic, English, French, German, Portuguese, Spanish, Swahili

Similar properties

3 outdoor pools, pool loungers

The Mora Zanzibar - Luxury All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.8 out of 5, Exceptional, 117 reviews
The price is NZ$636
includes taxes & fees
13 May - 14 May
The Mora Zanzibar - Luxury All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Gabi Beach
  • Jetty Lounge
  • Pool Bar
  • Spices Restaurant
  • Tamu Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The hotel has 3 swimming pools: an outdoor pool for all guests, a pool in the spa for guests age 16 and older, and a pool in The Level area for guests age 16 and older booked in the The Level guestrooms.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Zanzibar

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 78 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Melia Hotel Zanzibar
Melia Zanzibar
Zanzibar Melia
Melia Zanzibar Hotel Kiwengwa
Melia Zanzibar Kiwengwa
Melia Zanzibar Hotel
Melia Zanzibar Zanzibar Island/Kiwengwa
Zamani Zanzibar Kempinski Kiwengwa
Melia Zanzibar Hotel
Melia Zanzibar Kiwengwa
Melia Zanzibar Hotel Kiwengwa

Frequently asked questions

What is the cancellation policy at Melia Zanzibar?

Melia Zanzibar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Zanzibar?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Melia Zanzibar on 1 May 2025 start from NZ$450.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Zanzibar?

Yep, Melia Zanzibar has a free self car park.

Are there any beaches close to Melia Zanzibar?

Yep, Melia Zanzibar is a short 8-minute walk from Kiwengwa Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Melia Zanzibar?

Yep, The Spa is available for guests. You'll enjoy services like body treatments.

Does Melia Zanzibar have a pool?

Melia Zanzibar has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Zanzibar?

Melia Zanzibar features 3 outdoor pools, a full-service spa and 6 restaurants.

Is Melia Zanzibar family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Melia Zanzibar is a hit with families.

Is there a free airport shuttle available at Melia Zanzibar?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Melia Zanzibar?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Zanzibar?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Melia Zanzibar?

No, pets and service animals are not allowed.

Melia Zanzibar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 243 reviews
Rating 8 - Good. 64 out of 243 reviews
Rating 6 - Okay. 15 out of 243 reviews
Rating 4 - Poor. 6 out of 243 reviews
Rating 2 - Terrible. 11 out of 243 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

sibel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very beautiful and staff are really friendly . Favourite chill area was the Gabi beach where we had a good view of the blue waters of the indian ocean ,good music and food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Judeline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was so great !!!!
Stayed 4 nights in Oct 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The property is beautiful and spacious. Unfortunately, our shower never heated properly despite multiple requests to the front desk. Maintenance came several times to address the water heater, but it wasn’t fully resolved until our last day, which was the fourth day of our stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2024

10/10 Excellent

Otis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 7 nights in Jun 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Amenities
Awesome!!!!
Stayed 6 nights in Jun 2024

2/10 Terrible

Tumaini

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff is beyond terrible and untrained. Needs massive improvements across the board or not worth the cheapest or most expensive room.
Stayed 2 nights in Jun 2024

6/10 Okay

Huw

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jun 2024

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort except for mosquitoes Had to see Zanzibar, so great. for ocean views.
Stayed 8 nights in May 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024

8/10 Good

jianhong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some of the staff service is a bit slow, need to be improved
Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities, room comfort
Poor service, overall not worth it
We arrived to our garden view room and it had a strong smell of mildew. We also could hear every word of the couple staying in the room across from ours as they were having a a highly emotional argument. We also found out that our all inclusive was not really all-inclusive, there were several restrictions such as room service is not included. We quickly realized this entire place was overrated and over priced. With all of that we decided we wanted to upgrade since we were already there and all the other resorts were booked. Khalfa, the hotel manager at the time, gave us a very hard time getting an upgrade. Hotels.com was no help either. We were willing to pay the difference between what we paid for our room and the new room which was around $250/night. Khalfa instead charged us more than double that and said it was hotel policy to add an upgrade fee of an extra $300/night regardless of the difference in price...with no consideration of our initial experience. Our new room was better... Did not have the mildew problem but we also didn't have the sea view as advertised and it was really hot in the room... We could never cool the room down sufficiently. Food was ok, drinks were ok, beach was nice but several steps to climb to get there. Don't come here if you're looking to have any fun... This resort is strictly for relaxation. The transportation cost from hotel to other areas like Stone Town was more expensive than we expected($50 each way for a 40min ride).
Stayed 3 nights in Feb 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The basic room is fantastic, spacious and comfortable. I will definitely recommend this place to family and friends.
Stayed 6 nights in Feb 2024

4/10 Poor

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

amal

Stayed 6 nights in Dec 2023

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that there are tiers to the "all inclusive", and you pay extra for anything outside of your tier. Food options are not that great at all restaurants, especially buffet. Customer service is great around hotel, albeit some servers seeming overworked and over it. Rooms are nice layout but the mattress was extremely hard/stiff, bathroom had repairs that are noticably bad work (paint different color from rest of wall over a patched area, corners with discolored caulking) - which are strange for 5 star hotels. Nothing really in surrounding area, but property is large and has a lot of walking areas.
Stayed 2 nights in Nov 2023

6/10 Okay

Caridad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
This property markets false advertisement, this establishment is not an all inclusive, everything has an extra charge which they don’t tell you until you have already checked in. They need to do a better job of spraying for mosquitos and other insects. The beds were hard as rocks. Be prepared for an abundance of flies everywhere including in the restaurants whether indoors or out.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW, definitely an amazing resort to stay while you're visiting beautiful Zanzibar. As the oldest resort on the island/in the area, definitely couldn't tell. The grounds are very well kept, rooms are cozy and absolutely beautiful. We stayed in the Romantic Villa, The Level and it was definitely worth it. Separate from the other rooms providing privacy, but just a short walk from everything. Carts are available for transport around the property considering its massive size. Would have enjoyed a little more variety on the dining options. After the third day, the menus/buffets became repetitive. The staff is amazing! Everyone was so accommodating and eager to help in any way. I love the mantra "Hakuna Matata". For them it's more than just a line from a movie, but really a way of life. Everyone is so peaceful and live in harmony. A bit of anxiety at night with the large water bugs outside and geckos, but honestly we only saw a few during our 6 day stay. Our room came with personal can of bug/insect spray. Beware of the giant snails if you're out walking at night! LoL, they are completely harmless, but definitely a sight to see if you're not used to it. Guest Services at the main property and The Level are the best! They set up dinner reservations for you and check on you via WhatsApp. Really nice touch to have a special cake prepared for our wedding anniversary. A bit far from city center Stone Town - (1 hr). Travel and taxi can get expensive.This will be the only place we stay!
Stayed 6 nights in Oct 2023

10/10 Excellent

manfred

Stayed 3 nights in Sep 2023

2/10 Terrible

Laurie

Stayed 4 nights in Aug 2023

8/10 Good

NICOLE, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Staff was wonderful. The food was excellent. The property was clean. My husband and I stayed 10 days. We upgraded to the Level it was a good deal. Better food options, beach access, it was well worth it. BTW to enter Zanzabar you must have a Visa if you are from the USA . Overall the stay was wonderful.

10/10 Excellent

Suvrat

Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Stayed 5 nights in Jun 2023