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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property
Hotel in Knoxville with fitness centre and seasonal outdoor pool

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Premium bedding, desk, iron/ironing board, free cots/infant beds
Exterior
Exterior
Outdoor pool
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
The current price is NZ$199
includes taxes & fees
11 May - 12 May

Explore the area

Map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪19 min walk‬
  • Knoxville Convention Center
    ‪6 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communication)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communication)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Shower)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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4.6 out of 5, Wonderful, 1,001 reviews
The price is NZ$274
includes taxes & fees
27 Apr - 28 Apr
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About the area

Knoxville

At Holiday Inn Knoxville N - Merchant Drive by IHG, you'll be 8.7 km (5.4 mi) from University of Tennessee. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Bull and Barrel, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and seasonal outdoor swimming pool. 1076 square feet (100 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. .Attractions within a 10-minute drive of this 3-property class Inskip hotel include Knoxville Convention Center and Neyland Stadium.

What's nearby

  • Knoxville Expo Center - 19 min walk - 1.7 km
  • Knoxville Convention Center - 6 min drive - 8.1 km
  • University of Tennessee - 7 min drive - 8.7 km
  • Market Square - 7 min drive - 8.6 km
  • Neyland Stadium - 8 min drive - 9.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Hexagon Brewing Company - ‬5 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Pizza Inn - ‬19 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

Hotel in Knoxville with fitness centre and seasonal outdoor pool
Holiday Inn Knoxville N - Merchant Drive by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

  • 122 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 9.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 9.95 per person
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open on 21 May and close on 10 September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

What is the cancellation policy at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on 11 May 2025 start from NZ$199.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yep, Holiday Inn Knoxville N - Merchant Drive by IHG has a free self car park.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a pool?

Holiday Inn Knoxville N - Merchant Drive by IHG has a seasonal outdoor pool. The pool is open from May 21 to September 10.

What makes Holiday Inn Knoxville N - Merchant Drive by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Knoxville N - Merchant Drive by IHG.

Is Holiday Inn Knoxville N - Merchant Drive by IHG family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Knoxville N - Merchant Drive by IHG is a hit with families.

Does Holiday Inn Knoxville N - Merchant Drive by IHG serve breakfast?

Yep, full brekkie is on offer weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, Holiday Inn Knoxville N - Merchant Drive by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Holiday Inn Knoxville N - Merchant Drive by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking/out. No fuss booking either. Carpark was full after returning from dining out
Stayed 1 night in Jan 2025

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!!

From the moment I entered the foyer I was pleased. The staff was absolutely amazing with suggestions and assistance. Every request I made was met above expectation and with a pleasant personable response or provision. I was very pleased and comfortable. Thank you so much for a wonderful experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and people were super nice
Stayed 1 night in Nov 2024

8/10 Good

CHERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and comfortable and breakfast staff very friendly and helpful. On checkout I asked for an invoice and they said Expedia will email me but to this date I have not received it ??
Stayed 1 night in Dec 2024

10/10 Excellent

mailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tatsuya

Liked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Deisy

Disliked: Cleanliness, property conditions & facilities
Room was dirty, microwave was not working. They dont have coffee at the lobby.
Stayed 2 nights in Dec 2024

10/10 Excellent

HOLLY

Stayed 1 night in Dec 2024

8/10 Good

Gary

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Convenient. Great bartender
Stayed 1 night in Dec 2024

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated rooms. Stayed twice within a month. Restaurant is small but food was good. Service in the bar and restaurant was excellent. Only negative was coffee maker was broke in room. One room did not have a functioning wall outlet at the desk. Complementary water was never refilled in the lobby.
Stayed 1 night in Dec 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property. Beds were comfortable. The beds sit very high. I had to give my mom (5’ 2”) a boost up so she could get in bed! lol. The dining room/bar served good food and the breakfast was good.
Stayed 1 night in Dec 2024

2/10 Terrible

Krista

Stayed 1 night in Nov 2024

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness
There was a considerable amount of mold within the shower, which is unacceptable. The shower door did not stay closed and continued to slide open while the water was running.
Stayed 1 night in Nov 2024

10/10 Excellent

Kayla

Stayed 1 night in Nov 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

JOSH

Stayed 2 nights in Nov 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not perfect.

Quite a bit of space and very clean. The beds were comfortable but very high. We literally had to jump up to get on them and I, at least, had to be careful betting off. There was one chair in the room some distance from the TV. It would be nice to have a desk chair on casters so that a person could watch the news in the morning without having to jump back in bed. There is plenty of room for another chair.
Stayed 1 night in Nov 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds!
Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Tracy, Fort Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Kimberly

Stayed 1 night in Nov 2024

6/10 Okay

Alysia

Travelled with family
Liked: Staff & service

Book direct next time

I booked two rooms on Hotels.com when I arrived, the facility said that they only had one room for me. Currently, I am being charged for two rooms. The Holiday Inn said I had to go through Expedia. No one has responded to my text inquiry yet.
Stayed 2 nights in Nov 2024