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KC Grande Resort Koh Chang

5.0 star property
Luxury resort on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for KC Grande Resort Koh Chang

Exterior
Exterior
Exterior
Sea View Grande Suite (Building)
Ocean View Jacuzzi Deluxe - Hillside

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Spa
    Spa

Explore the area

Map
1/1 Moo 4, Haad Sai Khao, Ko Chang, Trat, 23170
  • White Sand Beach
    11 min walk
  • Pearl Beach
    4 min drive
  • Chao Por Koh Chang Shrine
    5 min drive
  • Trat (TDX)
    154 min drive

Room options

View all photos for Pool View Jacuzzi Deluxe - Hillside

Pool View Jacuzzi Deluxe - Hillside

Pool View Jacuzzi Deluxe - Hillside

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Jacuzzi Deluxe - Hillside

Jacuzzi Deluxe - Hillside

Jacuzzi Deluxe - Hillside

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Garden View Deluxe (Villa)

Garden View Deluxe (Villa)

Garden View Deluxe (Villa)

Highlights

Patio
Separate sitting area
Individually decorated
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
  • 47 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed - twin
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Paradise Beachfront Villa

Paradise Beachfront Villa | View from room

Paradise Beachfront Villa

Highlights

Patio
Separate sitting area
Individually decorated
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
  • 54 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Pool Access Jacuzzi Deluxe - Hillside

Pool Access Jacuzzi Deluxe - Hillside

Pool Access Jacuzzi Deluxe - Hillside

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Ocean View Jacuzzi Deluxe - Hillside

Ocean View Jacuzzi Deluxe - Hillside

Ocean View Jacuzzi Deluxe - Hillside

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Beachfront Deluxe Villa

Beachfront Deluxe Villa

Beachfront Deluxe Villa

Highlights

Patio
Separate sitting area
Individually decorated
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
  • 47 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Sea View Grande Suite (Building)

Sea View Grande Suite (Building) | Bathroom

Sea View Grande Suite (Building)

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
  • 107 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Sea View Grande Deluxe (Building)

Sea View Grande Deluxe (Building)

Sea View Grande Deluxe (Building)

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Similar properties

Exterior
Kacha Resort and Spa Koh Chang
Pool
Spa
Parking included
Free WiFi
4.0 out of 5, Very good, (352)
The price is NZ$189
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Kacha Resort and Spa Koh Chang

About the area

Ko Chang

A luxury stay in the heart of Ko Chang awaits you at KC Grande Resort Koh Chang. Within steps you'll find Mu Ko Chang National Park and White Sand Beach within a 15-minute stroll. Highlights at this beachfront resort include 2 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The restaurant, The Beach Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Horizon Pool Bar is the resort's own bar, serving drinks along with lunch and dinner. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .In the area of this 5-property class Ko Chang resort, you'll find Klong Prao Beach.
View more Resorts in Ko ChangOpens in a new window

What's nearby

  • White Sand Beach - 11 min walk - 1.0 km
  • Pearl Beach - 4 min drive - 3.6 km
  • Koh Chang Ferry Terminal - 6 min drive - 4.7 km
  • Klong Prao Beach - 12 min drive - 5.9 km
  • Klong Son Beach - 17 min drive - 6.0 km

Getting around

  • Trat (TDX) - 154 min drive

Restaurants

  • ‪ชาวเลซีฟู้ด 2 - ‬2 min drive
  • ‪Buffalo Bill Steak House - ‬13 min walk
  • ‪Sangtawan - ‬12 min walk
  • ‪Oodie's Bar & Restaurant - ‬12 min walk
  • ‪Jinda Resort & Restaurant - ‬10 min walk

About this property

KC Grande Resort Koh Chang

Luxury resort on the beach, with 4 outdoor swimming pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At KC Grande Resort Koh Chang, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 2 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a sauna.

Smoking is allowed in designated areas at this 5-star Ko Chang resort.

  • 208 guestrooms or units
  • 4 levels
  • 6 buildings
  • 2 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • 3929 sq ft of conference space
  • 365 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
KC Grande Resort Koh Chang offers 208 air-conditioned accommodations with minibars and laptop-compatible safes. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

This Ko Chang resort provides complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

Chinese (Mandarin), English, German, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 7 AM to 4 PM on request
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • 3 poolside bars
  • A coffee shop/cafe

Restaurants on site

  • Horizon Pool Bar
  • KC Reataurant
  • MOSO Cafe
  • Sea Turtle Pool Bar
  • The Beach Restaurant

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,929 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Built in 1999
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at KC Grande Resort Koh Chang

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1464 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 3000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 3000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: THB 1464 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

KC Grande Ko Chang
KC Grande Resort
KC Grande Resort Ko Chang
Kc Grande Resort And Spa
KC Grande
Kc Grande Hotel Koh Chang
Kc Grande Koh Chang
KC Grande Resort Spa

Frequently asked questions

What is the cancellation policy at KC Grande Resort Koh Chang?

KC Grande Resort Koh Chang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at KC Grande Resort Koh Chang?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at KC Grande Resort Koh Chang on 28 Nov 2024 start from NZ$256.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to KC Grande Resort Koh Chang?

Yep, KC Grande Resort Koh Chang is a short 11-minute walk from White Sand Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at KC Grande Resort Koh Chang?

Yep, there is an onsite spa at KC Grande Resort Koh Chang. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does KC Grande Resort Koh Chang have a pool?

KC Grande Resort Koh Chang has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does KC Grande Resort Koh Chang have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at KC Grande Resort Koh Chang?

KC Grande Resort Koh Chang features a private beach, 3 poolside bars and 4 outdoor pools.

Is KC Grande Resort Koh Chang family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that KC Grande Resort Koh Chang is a hit with families.

Does KC Grande Resort Koh Chang serve breakfast?

Sure does, free buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at KC Grande Resort Koh Chang?

No, but there's an airport shuttle that runs from 7 AM - 4 PM on request for a fee.

Is there a bar or restaurant at KC Grande Resort Koh Chang?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at KC Grande Resort Koh Chang?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at KC Grande Resort Koh Chang?

No, pets and service animals are not allowed.

KC Grande Resort Koh Chang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 471 out of 886 reviews" "
Rating 8 - Good. 319 out of 886 reviews" "
Rating 6 - Okay. 64 out of 886 reviews" "
Rating 4 - Poor. 21 out of 886 reviews" "
Rating 2 - Terrible. 11 out of 886 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2024

6/10 Okay

yariv, neve yarak

Travelled with partner
Liked: Cleanliness, staff & service
The maintenance of the pool is of poor quality, the air conditioner in the room leaks
Stayed 3 nights in Jul 2024

8/10 Good

Greig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok, staff very helpful, breakfast, all the food in warmers is nearly cold and the quality of food in general is poor, choice is not great, we changed rooms after 3 nights as the first room was damp and could be a danger to some peoples health, this was on Hillside, also very noisy over there, we had problems late at night, and with only 1 staff on overnight things don't get looked at til next day, pool area great near beach, just on Hillside, all in all stay was ok, its a resort so production line tourists mainly.
Stayed 8 nights in Jun 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A beautiful hotel with pool and breakfast area right by the beach. A mix of travelers from all four corners and that was reflected in the breakfast buffet. Although the western options were a little bit slim, and the fruits available were only the box standard melon, pineapple and dragonfruit… we did discover however that other fruit (could, would) be made available upon request. We stayed on the Hillside with our room having access to the hillside pool. A very nice hotel but it could do with some tlc (e.g. grout is worn, paint flaking, a few missing tiles etc) but nothing too major.
Stayed 6 nights in Jun 2024

10/10 Excellent

Robert

Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very relaxing stay and my only slight complaint was the gecko that was in my room. It would make loud noises at night and the last night I saw it on the ceiling above me. Right the. I felt a cold drop of water on my arm… it wasn’t water, the gecko pooped on me. Well thankfully I have a high tolerance and the facilities are amazing with very friendly staff. Also, get the sports massage if you’re an athlete. It was so intense, but felt amazing afterwards.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mazhar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first trip to Koh Chang. The resort was exactly as described on the website. The staff was very friendly and the breakfast buffet was very tasteful. We were a family of five and took two adjoining villas opening at the beach. We stayed five nights and overall it was a fantastic experience. The only shortcoming was that the Internet service in the villas was a bit choppy but definitely was not a mood spoiler as there was so much to do around us. Definitely recommended for families
Stayed 5 nights in Jun 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter, Vienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice 4* hotel on the nicest beach of Koh Chang.
Stayed 5 nights in May 2024

8/10 Good

Duncan

Travelled with partner
Liked: Cleanliness, staff & service
No drawers to put your clothes, aircon in poor location with regards to sleeping, glass door and curtains do not open the same side.
Stayed 7 nights in May 2024

2/10 Terrible

Phet

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beach. Had the paradise villa which was very nice in 5106, however they need to trim the big tree out front as you could not see the sea which was a real bummer. Charged me for a premium room but not much of a view, I’m sure they would not use that room for advertising.
Stayed 4 nights in Apr 2024

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Mar 2024

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, property conditions & facilities
All the.thing was good
Stayed 3 nights in Mar 2024

6/10 Okay

Tim

Liked: Room comfort
Mid at best KC
Stayed in large deluxe room with outdoor balcony tub. Arrived one hour past check in (3pm) and still had to wait one hour to check in despite hotel not appearing busy. Room not ready still (baby crib in room when we got there (I dont have a baby). Air conditioner leaked water throughout trip in large pools on the floor and on our hanging clothes. Staff forgot many things daily like water and towels. Received 2 notices on a 5 night trip that limited access to the grounds. They fumigated one day and held a wedding that limited pool, beach and ocean access. Balcony tub not worth it, it was cracked, weathered and dirty. Also, 2nd floor balcony did not provide privacy and fitness room users could look onto your balcony. 2nd floor fitness room blocks most of your sea view from your room. Breakfast was the highlight of the resort. The resort itself could use a refresh. If you do book here, wait for an online deal and stay in the smaller room. Paying for a tub and seeing treadmillers instead of the ocean isnt worth it. You'll save money and maybe your AC wont leak.
Stayed 5 nights in Feb 2024

8/10 Good

Glenn S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach was nice, good breakfast, friendly and helpful staff.
Stayed 4 nights in Jan 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first time visiting Thailand, we’ve just spent a week at KC Grande Resort & Spa on the island of Koh Chang before heading to Bangkok for the rest of our vacation. We found the resort to be well maintained, very clean, and comfortable. Our ground floor Sea View Grande Deluxe room was spacious and the bed was very comfortable. We appreciated the close proximity to the beach, pool and restaurants. We were provided with free parking for our rented scooter. The daily breakfast buffet offered a wide selection of hot and cold foods, and good coffee. WiFi was mostly reliable, and decently quick, with access everywhere we went on the resort property. We really have no complaints about our stay, but note that lounging chairs on the beach and at the pool are quickly claimed with guest towels early each morning. Without a single exception, the KC Grande staff were friendly, helpful and welcoming. No one was ever hovering around, housekeeping was quick and efficient each day, and the front desk and security personnel were always smiling and ready to assist. Perhaps the best resort experience we’ve had, in terms of the staff interaction. Highly recommended!
Stayed 7 nights in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Nov 2023

4/10 Poor

Amanda

Travelled with group
Liked: Property conditions & facilities, room comfort
Sadly not what we expected
The Room:Deluxe Garden View Villa-it just looked at the back of another room and the entrance to where all the housekeeping staff kept bedding etc, so it wasn't very private & had no view whatsoever. I was just a room, not a villa, with only a thin screen separating the balcony from the room next door. It was a large room & well decorated, the bathroom was very big. Only mirror was bathroom, could not plug hairdryer in as fixed towel rail was over the plug. Beach:bits of litter on beach which spoilt it somewhat, would not have taken long to clear daily. Service:Reception was chaotic & on the occasions I asked questions, no one was able to help or answer. We had one day where all towels & robes were taken from our room by housekeeping, they were replaced when we called Housekeeping - but that should not happen as from the price list for every item in the room,we know they may have charged us for them. The chaps that drive the golf buggies around were lovely and happy, as were the staff at breakfast. Breakfast: delicious & a great choice. General site: Small bits of rubbish everywhere, these could easily be cleaned up-there was a razor outside our room on the floor the entire time. The biggest issue was the noise from the construction work, if we'd had any idea how extensive it was, we would never have booked. They are building 2 huge buildings & all day from 8am-9pm you could hear very loud construction noise, angle grinders,hammers,diggers-the pool & beach peace ruined.
Stayed 4 nights in Oct 2023

6/10 Okay

Roman, Prague

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It's an OK place to stay, but not great. Pros: - nice beach and beach front pool; - clean room, comfy bed; - great breakfast; - free sauna in the pool area Cons: - it is falling apart in public areas and the ongoing limited renovation won't fix this any time soon. They need way more than that; - there is no territory of the resort as such - small loan next to the pool and that is it. It is not cozy and you don't want to spend time there; - property does not respect own renovation times and schedule. They extended it by 2 weeks after we made the booking. If we knew, we would pick a different option; Manager declined our refund request for the last night - announcement in the room says work will finish at 5 pm but it continued well past 7 pm every day - first 2 nights the floor was fully wet as the room below us had their AC on at all times so the water condensated on the cold floor; - you have to cross the road every time going to the beach or breakfast and back; - Koh Chang island has nothing to offer and we got bored real quick
Stayed 5 nights in Oct 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Construction
Stayed 5 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
K.C. review
Fabulous stay. Everything was first rate.
Stayed 7 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff!
Stayed 8 nights in Aug 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel . Nice staff. Breakfast dissapointing
Lovely hotel. Had a Paradise Beach villa. On the beach front. Lovely room. Beautiful view. Aircon is excellent. Shower good. Bath is fun. Housekeeping is a bit strange. Fold your towels and put them on your bed. Caught out a few times for something to dry myself with because of this. Also the bed is made up with about 8 throw pillows that initially. Looks nice but housekeeping don’t redo them when they do your room, they just let them siton the floor next to the bed . Best to remove these if it’s just for the initial ‘show’. The breakfast is poor. I was really disappointed. The deck outside is kinda useless, should be replaced by the chairs the villas further back have . The deck area was messy with leaves and sand and rarely cleaned . One day we notice they had simply tipped the cigarette ends from the ashtray onto the ground by using the sand hose to clean it . Disgusting! Why did we bother with an ashtray! The sun beds were old and dingy and our particular villa was not positioned well for those. The front and deck of 5105 needs redone. Pool was nice. Staff were very friendly and helpful. The hotel has works being carried out until October . We were told it would make place between 9-5pm, but they were still making a lot of noise at 7pm. Luckily this didn’t get noticed in our room because it was quite far from it but the non Villa rooms will here it very clearly! For the price, this was nice. Breakfast was the biggest disappointment. No Nutella is a bad sign.
Paradise villa room
Paradise villa room
Paradise villa room
Paradise villa room
Stayed 6 nights in Aug 2023