2/10 Terrible
Jeremy
Travelled with family
9 Jul 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The most dissatisfying accomodation of our entire Thailand trip.
The resort is run down and well past its prime.
On arrival we were taken to our room and there was a man using a jack hammer on our balcony. The lady from reception apologised and said it was only a 10 minute job.
It became clear that there was a team of people doing major building works and that the 10minutes was a complete lie.
We then demanded a new room - however the only room available was smaller but was at least further from the building works.
I then enquired via message about the building noise and was sent this message from reception:
Dear Guest,
We would like to inform you that you can hear the sound from our renovation building between 09:00am to 05:00pm. We apologize for your inconvenience.
So apparently it is ok to rent out rooms yet subject their customers to all day major building works.
As a final insult when we left today they charged us for using coffee pods in the room. I explained that it was the worst experience I have ever had and it was crazy to charge us extra. They clearly don’t care.
Wotif should be ashamed to represent this 1 star hotel and stop advertising it as a 4 star resort.
I note now looking harder at reviews that we are not the only people to have been very disappointed.
Jeremy
Stayed 2 nights in Jul 2024
