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ANA Crowne Plaza Kobe, an IHG Hotel

5.0 star property
Luxury Kobe hotel connected to a shopping centre, steps from Shin-Kobe Ropeway
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for ANA Crowne Plaza Kobe, an IHG Hotel

View from room
Exterior
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Room service
The price is NZ$134
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo-ken, 650 0002
  • Shin-Kobe Ropeway
    ‪1 min walk‬
  • Kobe City Hall
    ‪3 min drive‬
  • Ikuta Shrine
    ‪3 min drive‬
  • Kobe (UKB)
    ‪17 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Club lounge access, City View

Suite, 2 Bedrooms, Club lounge access, City View

Suite, 2 Bedrooms, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • City view
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 1 Single Bed, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Smoking

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout curtains

Premium Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Sofa bed - single
Bidet
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Business Room

In-room safe, desk, laptop workspace, blackout curtains

Business Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room, 3 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 3 Single Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Room, 3 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 3 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Club lounge access, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Club lounge access, City View

Premium Room, 2 Single Beds, Club lounge access, City View

Premium Room, 2 Single Beds, Club lounge access, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Club lounge access, City View

Premium Room, 2 Double Beds, Club lounge access, City View

Premium Room, 2 Double Beds, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Premium Room, 1 King Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Standard Room, 2 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Club lounge access, City View

Premium Room, 1 King Bed, Club lounge access, City View

Premium Room, 1 King Bed, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Sofa bed - single
Bidet
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Club lounge access, Mountain View

Suite, 1 Bedroom, Club lounge access, Mountain View

Suite, 1 Bedroom, Club lounge access, Mountain View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Smoking

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Sofa bed - single
Bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Double Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bidet
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Exterior

Hotel Okura Kobe

Pool
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1000)
The price is NZ$204
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Hotel Okura Kobe

About the area

Kobe

You'll be connected to a shopping centre at ANA Crowne Plaza Kobe, an IHG Hotel, and within just a 10-minute stroll of Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum. Highlights at this luxury hotel include 7 restaurants, 3 bars/lounges and a full-service spa. .The restaurant, Restaurant & Bar LEVEL 36, serves Italian cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, gym and sauna. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 30-minute walk of this 5-property class Chuo Ward hotel include Nunobiki Falls and Kobe Oji Zoo.

What's nearby

  • Shin-Kobe Ropeway - 1 min walk
  • Meriken Park - 3 min drive
  • Kobe Tower - 4 min drive
  • Kobe Harborland - 5 min drive
  • Nunobiki Herb Park - 15 min drive

Getting around

  • Shinkobe Station - 4 min walk
  • Kobe Kasuganomichi Station - 17 min walk
  • Kobe (UKB) - 17 min drive

Restaurants

  • ‪CoCo壱番屋 - ‬6 min walk
  • ‪珈琲屋 OB 新神戸店 - ‬4 min walk
  • ‪AiiA 2.5 Theater Kobe CAFE - ‬3 min walk
  • ‪Cafe FREUNDLIEB - ‬6 min walk
  • ‪吉野家 - ‬4 min walk

About this property

ANA Crowne Plaza Kobe, an IHG Hotel

Luxury Kobe hotel connected to a shopping centre, steps from Shin-Kobe Ropeway
ANA Crowne Plaza Kobe, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

Business amenities include 23 meeting rooms and coworking spaces. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the luxury ANA Crowne Plaza Kobe, an IHG Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kobe hotel.

  • 1 building
  • 592 guestrooms or units
  • 37 levels
  • 7 dining venues
  • 3 bars or lounges
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
ANA Crowne Plaza Kobe, an IHG Hotel offers 592 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,500 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Casual Dining THE TERRACE
  • Japanese KOBE NADAMAN
  • Kyoto Cuisine TANKUMA
  • Restaurant & Bar LEVEL 36
  • Teppanyaki KITANO

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 23 meeting rooms
  • Coworking space

Outdoors

  • Garden

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 2000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3600 for adults and from JPY 1800 for children
  • Self-parking fee: JPY 1500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Crowne Plaza Kobe
ANA Kobe
Crowne Plaza ANA Hotel Kobe
Crowne Plaza ANA Kobe
Crowne Plaza Kobe
Kobe ANA Crowne Plaza
Kobe Crowne Plaza
Ana Crowne Plaza Kobe Hotel Kobe
Crowne Plaza ANA Kobe Hotel

Frequently asked questions

What is the cancellation policy at ANA Crowne Plaza Kobe, an IHG Hotel?

ANA Crowne Plaza Kobe, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ANA Crowne Plaza Kobe, an IHG Hotel?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Kobe, an IHG Hotel on 2 Feb 2025 start from NZ$133.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ANA Crowne Plaza Kobe, an IHG Hotel?

Yep, ANA Crowne Plaza Kobe, an IHG Hotel has a self car park for JPY 1500 per night.

Are there any beaches close to ANA Crowne Plaza Kobe, an IHG Hotel?

The closest beach to ANA Crowne Plaza Kobe, an IHG Hotel is Suma Beach (9.2 km).

Is there a spa on site at ANA Crowne Plaza Kobe, an IHG Hotel?

Yep, there is an onsite spa at ANA Crowne Plaza Kobe, an IHG Hotel. You'll enjoy services like massages.

Does ANA Crowne Plaza Kobe, an IHG Hotel have a pool?

ANA Crowne Plaza Kobe, an IHG Hotel has an indoor pool.

What luxury perks are available at ANA Crowne Plaza Kobe, an IHG Hotel?

ANA Crowne Plaza Kobe, an IHG Hotel features a full-service spa, an indoor pool and 7 restaurants.

What makes ANA Crowne Plaza Kobe, an IHG Hotel a romantic place to stay?

A bar and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at ANA Crowne Plaza Kobe, an IHG Hotel.

Does ANA Crowne Plaza Kobe, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at ANA Crowne Plaza Kobe, an IHG Hotel?

No, ANA Crowne Plaza Kobe, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at ANA Crowne Plaza Kobe, an IHG Hotel?

Yep, you can grab a meal at ANA Crowne Plaza Kobe, an IHG Hotel's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at ANA Crowne Plaza Kobe, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at ANA Crowne Plaza Kobe, an IHG Hotel?

No, only service animals are allowed.

ANA Crowne Plaza Kobe, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Erik

Stayed 3 nights in Sep 2024

4/10 Poor

Chun Ying, New Westminster

Liked: Staff & service
Disliked: Cleanliness
Very old and dated hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Jaime

Stayed 8 nights in Oct 2024

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
The standard/regular room is dreadful. While the view from the window was nice, it didn't make up for dated facilities, dirty carpets, stained drapes, and yellowed bathrooms. You cannot adjust the air conditioner in your room, which hasn't been updated since the late 90s. For the price you pay, even for the standard room, you can stay in a much nicer hotel with better facilities. The proximity to the Shinkansen is nice, but the hotel is a maze and is extremely poorly marked. Getting to street level is frustratingly complicated. I understand that the more expensive club rooms may be nicer, but the standard rooms feel like a highway motel in the Florida panhandle. I am extremely fortunate that I only booked one night in this location. I checked out as early as possible, as I felt grimy just being in the room. I wanted to leave as soon as possible.
Stayed 1 night in Oct 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
The carpet needs replaced. Room was Ok but a bad patch job made for tripping hazard. Hallway was very stained and had old Japanese Roykan smell. If you’ve ever stayed at one you know what I mean. Other than that. It was very clean and everything in the worked perfectly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kae

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s conveniently located next to the train station!
Stayed 1 night in Aug 2024

6/10 Okay

KaPo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hanzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. Nice. Gym. Food. Ease of a meeting place
Stayed 10 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

2/10 Terrible

sonya

Travelled with partner
Disliked: Property conditions & facilities
First this is absolutely NOT a 5 star hotel. It's supposed to be non-smoking but the place is so dated that the smell of cigars is EVERWHERE. The carpet is stained, old and smells bad. We were there and the AC was not working good so they brought us a portable one that was working but very noisy. It was 95 outside... Had to take colder showers in the middle of the night to try to stay cool and not sweaty. The volume of the tv, that only had 1 English-speaking channel was blocked at 25 and barely audible... The staff was really nice and tried to help the best they could but were not able to. They offered to move us to the room next door but since the AC is central, it would have been the same so we decided to go somewhere else. Not 1 negative thing to say about the staff. They were very nice but unfortunately this hotel is pass due for updates and renovations and NOT a five star.
Stayed 3 nights in Jul 2024

10/10 Excellent

Gisselle

Stayed 4 nights in Jul 2024

10/10 Excellent

KENNETH, Houston

Travelled with partner
Liked: Cleanliness, amenities
Needs an upgrade
Stayed 10 nights in May 2024

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

mamiko

Stayed 1 night in May 2024

10/10 Excellent

Midori, Albion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the major railroad station
Stayed 1 night in May 2024

10/10 Excellent

Takayuki

Stayed 1 night in May 2024

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Some of the staff
Stayed 1 night in May 2024

10/10 Excellent

Atsushi

Stayed 2 nights in May 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Hotel Next to Shin-Kobe Station
Modern, western hotel connected by walkway to Shin-Kobe station. Good access to rest of city, especially the cable car to the gardens above Kobe. Hotel is essentially part of a shopping/restaurant center. Well worth the money.
Stayed 1 night in May 2024

10/10 Excellent

PATRICK, SAN FRANCISCO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Breakfast is very packed. Good spread though
Stayed 8 nights in Apr 2024

10/10 Excellent

Matthew Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kobe
A very large hotel with style!. We had a spacious room with a great view of the city and harbour from the 26th floor. Large bathroom . Very Close to the Rail Station Should have made time to visit the Herb Garden via the nearby cable car
Stayed 1 night in Apr 2024

6/10 Okay

Parida

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

FRANK, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024