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Centara Reserve Samui

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Centara Reserve Samui

Lobby
Exterior
Lobby
Restaurant
Poolside bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Pool
  • Room service
  • 24/7 front desk
The current price is NZ$758
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
38/2 Moo 3, Borpud, Surat Thani,, Koh Samui, Koh Samui, 84320
  • Chaweng Walking Street
    ‪4 min walk‬
  • Chaweng Beach
    ‪4 min walk‬
  • Chaweng Noi Beach
    ‪6 min drive‬
  • Samui Intl. Airport (USM)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Ocean)

Premium bedding, free minibar, in-room safe, free cots/infant beds

Deluxe Room, 1 King Bed (Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden Twin

Premium bedding, free minibar, in-room safe, free cots/infant beds

Deluxe Garden Twin

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room (Reserve Ocean)

Premium bedding, free minibar, in-room safe, free cots/infant beds

Twin Room (Reserve Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (Reserve Ocean)

Room, 1 King Bed (Reserve Ocean)

Room, 1 King Bed (Reserve Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa

Villa

Villa

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
Flat-screen TV
  • 256 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Pool Access

Deluxe Room, Pool Access

Deluxe Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Reserve, Pool)

Suite (Reserve, Pool)

Suite (Reserve, Pool)

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean Twin

Premium bedding, free minibar, in-room safe, free cots/infant beds

Deluxe Ocean Twin

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (Reserve, Ocean)

Suite (Reserve, Ocean)

Suite (Reserve, Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 80 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Ocean)

Premium bedding, free minibar, in-room safe, free cots/infant beds

Luxury Suite (Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 81 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite (Garden)

Luxury Suite (Garden)

Luxury Suite (Garden)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 81 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Room (Garden Hollywood Twin)

Deluxe Twin Room (Garden Hollywood Twin)

Deluxe Twin Room (Garden Hollywood Twin)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Twin Room (Ocean Hollywood Twin)

Luxury Twin Room (Ocean Hollywood Twin)

Luxury Twin Room (Ocean Hollywood Twin)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room (Ocean Hollywood Twin)

Deluxe Twin Room (Ocean Hollywood Twin)

Deluxe Twin Room (Ocean Hollywood Twin)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Garden)

Premium bedding, free minibar, in-room safe, free cots/infant beds

Deluxe Room, 1 King Bed (Garden)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room (Ocean)

Premium bedding, free minibar, in-room safe, free cots/infant beds

Luxury Twin Room (Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Room, 1 King Bed (Ocean)

Premium bedding, free minibar, in-room safe, free cots/infant beds

Luxury Room, 1 King Bed (Ocean)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Koh Samui

A luxury stay in Koh Samui awaits you at Centara Reserve Samui. Within a short 5-minute stroll, you'll find Chaweng Beach and Chaweng Walking Street. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, Thai massages, body wraps and body scrubs along with access to the sauna. The Gin Run is the hotel's own bar. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and steam room. Plus you'll find free Wi-Fi in public areas and a children's swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Chaweng City Center hotel include Fisherman's Village and Chaweng Noi Beach.

What's nearby

  • Chaweng Walking Street - 4 min walk - 0.4 km
  • Chaweng Beach - 4 min walk - 0.4 km
  • Chaweng Lake - 10 min walk - 0.9 km
  • Chaweng Noi Beach - 6 min drive - 2.7 km
  • Lamai Beach - 14 min drive - 7.1 km

Getting around

  • Samui Intl. Airport (USM) - 16 min drive

Restaurants

  • ‪Seen Beach Club - ‬7 min walk
  • ‪Salt Society - ‬1 min walk
  • ‪The Gin Run - ‬1 min walk
  • ‪La Fortune Restaurant - ‬5 min walk
  • ‪The Hungry Wolf - ‬5 min walk

About this property

Centara Reserve Samui

Luxury hotel on the beach, with 2 outdoor pools
Centara Reserve Samui offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 5 meeting rooms available. A children's pool, a terrace, and a complimentary children's club are also featured at the luxury Centara Reserve Samui. Limited free parking is available on a first-come, first-served basis.

This 5-star Koh Samui hotel is smoke free.

  • 184 guestrooms or units
  • 4 dining venues
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Centara Reserve Samui offers 184 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Fridges and espresso makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include safes and telephones. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, German, Indonesian, Japanese, Thai

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 1,412.40 for adults and THB 706.20 for children
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • ACT5
  • Sa-Nga
  • Salt Society
  • The Gin Run
  • The Terrace

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • In-room refrigerator
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Centara Reserve Samui

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 3295.6 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 1412.40 for adults and from THB 706.20 for children
  • Rollaway bed fee: THB 3295.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and Union Pay. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Centara Reserve Samui?

Centara Reserve Samui offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Centara Reserve Samui?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at Centara Reserve Samui on 4 Apr 2025 start from NZ$758.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Centara Reserve Samui?

Yep, Centara Reserve Samui has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Centara Reserve Samui?

Yep, Centara Reserve Samui is a short 4-minute walk from Chaweng Beach. Fun beach activities include kayaking.

Is there a spa on site at Centara Reserve Samui?

Yep, there is an onsite spa at Centara Reserve Samui. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Centara Reserve Samui have a pool?

Centara Reserve Samui has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Centara Reserve Samui?

Centara Reserve Samui features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Centara Reserve Samui a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Centara Reserve Samui.

Is Centara Reserve Samui family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Centara Reserve Samui is a hit with families.

Does Centara Reserve Samui serve breakfast?

Sure does, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Centara Reserve Samui?

No, Centara Reserve Samui does not offer an airport shuttle service.

Is there a bar or restaurant at Centara Reserve Samui?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Centara Reserve Samui?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Centara Reserve Samui?

No, pets and service animals are not allowed.

Centara Reserve Samui Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 177 out of 207 reviews
Rating 8 - Good. 17 out of 207 reviews
Rating 6 - Okay. 5 out of 207 reviews
Rating 4 - Poor. 4 out of 207 reviews
Rating 2 - Terrible. 4 out of 207 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Wouldn't stay anywhere else number 1 resort in Koh Samui
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Nice, clean and beautiful fancy hotel. Staffs are very nice. Minibar was filled daily.
Stayed 2 nights in Nov 2024

10/10 Excellent

wipanun SOMDEE

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel, came back 3 times in 3 years.
Stayed 5 nights in Nov 2024

10/10 Excellent

yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel nice room good location
Amazing hotel nice room good location
Stayed 3 nights in Nov 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in excellent condition. Friendly, professional & very polite staff. I want to give a shoutout to Tidarat (AI) and Kelvin who provided excellent services. Will definitely go back to Samui and stay at Centara Reserve again. Thank you , Victor From USA
Stayed 7 nights in Oct 2024

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but cleaning could have been a bit better. Didn’t LOve the location but the staff was great
Stayed 3 nights in Oct 2024

10/10 Excellent

Liron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing luxurious experience!!
Amazing hotel. Luxurious and indulging. Breakfast is incredible, pool is very nice and the beach infront of the hotel is beautiful. Staff was vet helpful and they allowed me late checkout which was meaningful. Room was very well designed, modern and clean with nice pampering touches like the free minibar a daily , yet a bit small. App is easy. Food for lunch and dinner could improve. Come here you will not regret!
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian

Stayed 3 nights in Sep 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2024

10/10 Excellent

Wallace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of the facility and our experiences there were outstanding. The only suggestion I would make is regarding dairy housekeeping. The staff are wonderful but they are provided with a broom rather than a vacuum cleaner for cleaning. The result is some accumulation of dust etc in the corners and remote areas of the room. Understanding that speed of turnover is important, but in light of the low cost and high availability of labor, hiring additional workers and purchasing vacuum cleaners might be a good option for management to consider.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable friendly hotel great location and grounds
Stayed 1 night in Jun 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been amazing vacation in this property highly recommended, great location amazing place with the best service, The most beautiful and clean piece of beach in the area. Great food and wonderful breakfast. Waiting for coming back again.
Stayed 7 nights in May 2024

10/10 Excellent

Joshua

Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is too much trouble at this hotel, we were a family group travelling with a 2year old in the group & every small detail to accommodate the whole group were met. Every staff member without exception always greeted us with a smile & were always very helpful. The hotel is very clean in all areas. There is a great choice of restaurants & poolside drinks/food. Located directly on the beach is also a huge plus. The hotel grodbs & garden are kept to a pristine standard. All in all there is nothing not to like about this hotel & it is definitely a hotel we would all love to return to. Thank you everyone at Centara Reserve for an amazing holiday.
Stayed 9 nights in May 2024

10/10 Excellent

ofir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April 24
Amazing hotel with a really great team of staff. Absolutely brilliant service overall. Will definitely come back. Thanks
Stayed 3 nights in Apr 2024

10/10 Excellent

lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate holiday experience
Overall experience exceeded expectations. Staff extremely helpful, food rooms and position couldn’t fault . Would definitely return and will highly recommend. Thank you for an enjoyable experience.
Night view into the garden & sea behind
Down to breakfast area
Reception area
Stayed 5 nights in Apr 2024

10/10 Excellent

george

Stayed 5 nights in Apr 2024

10/10 Excellent

Piero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent perfect
Stayed 4 nights in Apr 2024

4/10 Poor

Troy Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
First, upon arrival to the room, we were greeted to a basket of used feminine pads. The resort apologized with a cheap bottle of wine. We also encountered dirty glasses in our room on multiple days and also at breakfast. And the air conditioning worked sometimes and at other times not. The only positive thing was the staff were very nice and tried hard. I expect the hotel to apologize for the inconvenience so that others potential guests will ignore this review and stay at the resort. But the same old tired apologies I’ve read by theses resorts are just that. More to the point, they’re b.s. And I’m sorry to have to post such a bad review. However, I spent $2500 for four nights at what was supposed to be a 5 star luxury resort. It is not luxurious and they should be ashamed of themselves. If you’re reading this and don’t want to be disappointed, please stay at the Conrad or Six Senses or some other resort.
Stayed 4 nights in Apr 2024

6/10 Okay

Anat

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

FREDERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two stars only not because of Centara but Expedia. Booked 10 nights and flight was delayed for 24hrs by United Airlines due to crew swap issues resulting to over $1,000 in unplanned layover expenses (One night in Singapore and one night charged at Centara that we didn’t use because of the flight delay). Awful experience with United Airlines…
Stayed 10 nights in Mar 2024