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W Hong Kong

5.0 star property
Luxury Kowloon hotel connected to a shopping centre, steps from Sky 100
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Hong Kong

Property amenity
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Cool Corner Room, Room, 1 King Bed, Harbour View, Corner
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
The price is NZ$581
includes taxes & fees
26 Nov - 27 Nov

Explore the area

Map
1 Austin Road West, Kowloon Station, Kowloon
  • Sky 100
    2 min walk
  • Temple Street Night Market
    16 min walk
  • Harbour City
    19 min walk
  • Hong Kong (HKG-Hong Kong Intl.)
    28 min drive

Room options

View all photos for Wonderful Room, Room, 1 King Bed, City View

Wonderful Room, Room, 1 King Bed, City View

Wonderful Room, Room, 1 King Bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Wonderful Room, Room, 2 Single Beds, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Spectacular Room, Room, 1 King Bed, Harbour View

Hypo-allergenic bedding, minibar, in-room safe, desk

Spectacular Room, Room, 1 King Bed, Harbour View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Single Beds, Harbour View

Hypo-allergenic bedding, minibar, in-room safe, desk

Spectacular Room, Room, 2 Single Beds, Harbour View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Fabulous Room, Room, 1 King Bed, Oceanfront

Fabulous Room, Room, 1 King Bed, Oceanfront

Fabulous Room, Room, 1 King Bed, Oceanfront

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room, Room, 2 Single Beds, Oceanfront

Hypo-allergenic bedding, minibar, in-room safe, desk

Fabulous Room, Room, 2 Single Beds, Oceanfront

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Cool Corner Room, Room, 1 King Bed, Harbour View, Corner

Cool Corner Room, Room, 1 King Bed, Harbour View, Corner

Cool Corner Room, Room, 1 King Bed, Harbour View, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 King Bed, Oceanfront

Fantastic Suite, Suite, 1 King Bed, Oceanfront

Fantastic Suite, Suite, 1 King Bed, Oceanfront

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed, Oceanfront

Marvelous Suite, Suite, 1 King Bed, Oceanfront

Marvelous Suite, Suite, 1 King Bed, Oceanfront

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The Ritz Carlton Hong Kong

Pool
Spa
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (1022)
The price is NZ$829
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Ritz Carlton Hong Kong

About the area

Kowloon

You'll be connected to a shopping centre at W Hong Kong, and within just a 10-minute stroll of Sky 100 and M+ Museum. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and LED TVs. .A day of pampering at BLISS Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Sing Yin Cantonese Dining, serves Chinese cuisine and is open for lunch and dinner. WOOBAR is the hotel's own cocktail bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, sauna and pool loungers. 12917 square feet (1200 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 5-property class Yau Tsim Mong hotel include Hong Kong Palace Museum and Xiqu Centre.

What's nearby

  • Harbour City - 19 min walk - 1.7 km
  • Hong Kong - Macau Ferry Terminal - 6 min drive - 5.7 km
  • Soho - 7 min drive - 6.5 km
  • Lan Kwai Fong - 8 min drive - 7.1 km
  • Hong Kong Convention and Exhibition Centre - 8 min drive - 7.3 km

Getting around

  • Kowloon Station - 8 min walk
  • West Kowloon Station - 10 min walk
  • Hong Kong International Airport (HKG) - 28 min drive

Restaurants

  • ‪Pret A Manger - ‬8 min walk
  • ‪Fuel Espresso - ‬12 min walk
  • ‪Woobar - ‬11 min walk
  • ‪Joia Ristorante Italiano - ‬10 min walk
  • ‪Kitchen - ‬1 min walk

About this property

W Hong Kong

Luxury Kowloon hotel connected to a shopping centre, steps from Sky 100
W Hong Kong offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury W Hong Kong. Parking is available for a fee.

This 5-star Kowloon hotel is smoke free.

  • 1 building
  • 393 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2008
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
W Hong Kong offers 393 accommodations with DVD players and minibars. This accommodation offers separate sitting areas. A pillow menu is available. LED televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Kowloon hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, German, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (HKD 600 per day)

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: HKD 361 for adults and HKD 198 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • KITCHEN
  • Sing Yin Cantonese Dining
  • WOOBAR

Family friendly

  • DVD player
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (12,917 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from January 9 2025 to January 22 2025 (dates subject to change):
  • One of the swimming pools
The property will be renovating from 17 February 2025 to 2 March 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: HKD 880 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 660.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately HKD 361 for adults and from HKD 198 for children
  • Valet parking fee: HKD 600 per day
  • Pet fee: HKD 880 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: HKD 660.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hong Kong W
W Hong Kong
W Hotel Hong Kong
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
W Hong Kong Hotel Kowloon
W Hong Kong Hotel
W Hong Kong Kowloon
W Hong Kong Hotel
W Hong Kong Kowloon
W Hong Kong Hotel Kowloon

Frequently asked questions

What is the cancellation policy at W Hong Kong?

W Hong Kong offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Hong Kong?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at W Hong Kong on 26 Nov 2024 start from NZ$581.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Hong Kong?

Yep, W Hong Kong has valet parking for HKD 600 per day.

Are there any beaches close to W Hong Kong?

The closest beach to W Hong Kong is Hung Hom Promenade (2.9 km).

Is there a spa on site at W Hong Kong?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does W Hong Kong have a pool?

W Hong Kong has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. One of the swimming pools will be unavailable from January 9 2025 to January 22 2025 (dates subject to change). The property will be renovating the swimming pool from February 17 2025 until March 2 2025 (completion date subject to change).

What luxury perks are available at W Hong Kong?

W Hong Kong features an outdoor pool, a steam room and 2 restaurants.

Is W Hong Kong family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that W Hong Kong is a hit with families.

Does W Hong Kong serve breakfast?

Yep, continental breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at W Hong Kong?

No, W Hong Kong does not offer an airport shuttle service.

Is there a bar or restaurant at W Hong Kong?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Hong Kong?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at W Hong Kong?

Cats and dogs are welcome at W Hong Kong, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

W Hong Kong Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1028 reviews" "
Rating 8 - Good. 275 out of 1028 reviews" "
Rating 6 - Okay. 53 out of 1028 reviews" "
Rating 4 - Poor. 27 out of 1028 reviews" "
Rating 2 - Terrible. 14 out of 1028 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fairel, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 4 nights in Aug 2024

10/10 Excellent

Ling

Fabulous service and nice room
Stayed 1 night in Jul 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to go everywhere
Stayed 5 nights in Jul 2024

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2024

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2024

10/10 Excellent

Xiaodong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 2 nights in Jun 2024

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好
Stayed 2 nights in Jun 2024

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities
It very convenient for food and shopping. The rooms had some issues and it wasn’t very clean.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

luciana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ruethairat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended to stay at W Hongkong. Special thanks to Mr. Jet (Asst. Director of Welcome), Mr. Keane (Asst. Chief Concierge), also Alex & Kent, for their best service from pre-arrival of my booking until departure. Thanks alot.
Stayed 1 night in May 2024

10/10 Excellent

CHEUNG LIM

Stayed 1 night in May 2024

10/10 Excellent

Hsuan-Yuan

Stayed 1 night in Apr 2024

10/10 Excellent

Lifeng

Stayed 1 night in Mar 2024

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, close to shopping mall
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant wait to go back
Stayed 4 nights in Apr 2024

10/10 Excellent

Ellen

Stayed 1 night in Apr 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! Convenient if you need to be at awe.
Stayed 5 nights in Mar 2024

10/10 Excellent

John, MILPITAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the warm welcome and help from the W Experirnce Shift Leader, Rene Tang. She understands that i just arrived from a long haul flight and wanted a place to get rest right away. She tried her best to get me a room way before the standard check-in time. And, I also want to commend Rene for her professionalism and hospitality to the care of customers. All in all, I give W Hotel Hong Kong and its staff an A !
Stayed 1 night in Feb 2024

6/10 Okay

Pik Yim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been stay at the same hotel in the last 3 months. The pillows that they provide do not have the fresh and comfortable level I was expected. Since I was stay in the same rooms in different times. I don't see much of the improvement. Last time I stayed the water for the shower was not at the temperature did not get warm to my comfortable level. One time the the pillow itself smell pretty bad.
Stayed 2 nights in Jan 2024