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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Eco-certified hotel with fitness centre and 24-hour business centre

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Front of property
Bar (on property)
Bar (on property)
Classic Twin Room, 2 Single Beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk
The current price is NZ$155
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Pawia 18 B, Kraków, 31154
  • Main Market Square
    ‪11 min walk‬
  • St. Mary's Basilica
    ‪11 min walk‬
  • Wawel Castle
    ‪8 min drive‬
  • Kraków (KRK-John Paul II - Balice)
    ‪27 min drive‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Kraków

Mercure Krakow Stare Miasto (Old Town) places you in the centre of Kraków, within just a 5-minute stroll of Kraków Barbican and within 15 minutes of Main Market Square. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and a conference centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a 24-hour business centre and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Kraków City Centre hotel include St. Mary's Basilica and Cloth Hall.

What's nearby

  • Kraków Barbican - 5 min walk - 0.4 km
  • Main Market Square - 11 min walk - 0.9 km
  • St. Mary's Basilica - 11 min walk - 1.0 km
  • Cloth Hall - 12 min walk - 1.1 km
  • Wawel Castle - 8 min drive - 4.7 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • Kraków (KRK-John Paul II - Balice) - 27 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Green Caffè Nero - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Sphinx - ‬1 min walk
  • ‪Burger King Galeria Krakowska - ‬3 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Eco-certified hotel with fitness centre and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Polish, Russian, Spanish, Ukranian

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The price is NZ$169
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6 Apr - 7 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (PLN 120 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping centre
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,229 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

What is the cancellation policy at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on 21 Apr 2025 start from NZ$154.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Krakow Stare Miasto (Old Town)?

Yep, Mercure Krakow Stare Miasto (Old Town) has a self car park for PLN 120 per day.

Does Mercure Krakow Stare Miasto (Old Town) serve breakfast?

You bet, our guests adore the buffet brekkie here! Offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Krakow Stare Miasto (Old Town)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Krakow Stare Miasto (Old Town)?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?

Furry friends are welcome at Mercure Krakow Stare Miasto (Old Town), with food and water bowls on offer.

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 792 out of 966 reviews
Rating 8 - Good. 145 out of 966 reviews
Rating 6 - Okay. 20 out of 966 reviews
Rating 4 - Poor. 5 out of 966 reviews
Rating 2 - Terrible. 4 out of 966 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always friendly and helpful. Very close to main train station and shopping centre with supermarket. You couldn't get a better location.
Stayed 7 nights in Dec 2024

10/10 Excellent

Wallace, PLEASANT VIEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights on our Christmas Market trip. The hotel was very nice and quiet with good size rooms and comfortable beds. Hotel is situated right across from a huge shopping mall and in short walking distance to the main town center square. It was beautifully decorated for Christmas which we really enjoyed. All employees we interacted with were very friendly and spoke English.
Stayed 2 nights in Dec 2024

8/10 Good

Rebecca

Stayed 1 night in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unmissable experience here
Wonderful stay . Extremely high standards throughout. So Christmassy too pure tradition. Loved it
Stayed 1 night in Dec 2024

10/10 Excellent

Glenn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, we had an excellent upgrade, spacious suite.
Stayed 2 nights in Dec 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in yesterday and everything is good
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Stayed 1 night in Aug 2024

10/10 Excellent

Yovanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upkept well and modern hotel!
Stayed 4 nights in Oct 2024

10/10 Excellent

Chardonnay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Over fragrant. The fragrance was way too intense for people with sensitivities towards scents.
Stayed 5 nights in Sep 2024

10/10 Excellent

Priscilla

Stayed 4 nights in Oct 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very convenient for railway station, nice clean room, very comfortable bed, very welcoming receptionist, highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and the staff is great. Location is great with easy access to public transportation. Galleria is across the street too for any shopping needs.
Stayed 1 night in Nov 2024

10/10 Excellent

Chien-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent experience staying at this hotel in Krakow! The front desk personnel was very approachable, professional, and friendly! Room was in great condition, clean and new! Location is great, literally across the road in front of the main station. Would definitely stay here again if we visit Krakow again in the future!
Stayed 4 nights in Oct 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kraków’s Jewel in their crown
We were on a trip to celebrate a birthday. We were greeted by a friendly receptionist, quickly booked in to our fantastic room. Everyone at the hotel were super friendly and helpful. We loved it and will definitely book here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2024

10/10 Excellent

Pairoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Krakow for visiting old town. Across the street from Krakow main train station and few steps from tram stops and walkable to old town. Very good breakfast with selection that we still enjoyed after 4 days stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Irenia

Stayed 3 nights in Aug 2024

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay here !!!!
Welcoming very friendly and accommodating staff. Great amenities amazing food and funky decor. I would definitely be staying there again when I come back to Krakow!!! Thank you all for making our stay so good!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Nastasya, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great service and convenient clean good looking room
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Skye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and great breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

Christian

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Stayed 3 nights in Aug 2024

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re always good nothing to complain!!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was just a sightseeing trip to Krakow. The location was ideal for this since it was close to the old town and the train station is I wanted to go further out. The hotel is clean and modern. My only complaint was that the modern chairs were not verycomfable. I’m
Stayed 2 nights in Aug 2024