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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Eco-certified Kraków hotel in Kraków City Centre with a fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Classic Twin Room, 2 Single Beds
Front of property
Bar (on property)
Classic Room, 1 Queen Bed with Sofa bed

Reviews

9.6 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Pawia 18 B, Kraków, 31154
  • Royal Road
    1 min walk
  • Galeria Krakówska
    1 min walk
  • Kraków Barbican
    5 min walk
  • Kraków (KRK-John Paul II - Balice)
    27 min drive

Room options

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Kraków

Mercure Krakow Stare Miasto (Old Town) places you in the centre of Kraków, within just a 5-minute stroll of Kraków Barbican and within 15 minutes of Main Market Square. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and a conference centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a 24-hour business centre and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Kraków City Centre hotel include St. Mary's Basilica and Cloth Hall.

What's nearby

  • Main Market Square - 11 min walk
  • St. Mary's Basilica - 11 min walk
  • Cloth Hall - 12 min walk
  • Oskar Schindler Factory - 6 min drive
  • Wawel Castle - 8 min drive

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • Kraków (KRK-John Paul II - Balice) - 27 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Green Caffè Nero - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Sphinx - ‬1 min walk
  • ‪Burger King Galeria Krakowska - ‬3 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Eco-certified Kraków hotel in Kraków City Centre with a fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Polish, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (PLN 120 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; PLN 95 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,229 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 95 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

What is the cancellation policy at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on 15 Dec 2024 start from NZ$161.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Krakow Stare Miasto (Old Town)?

Yep, Mercure Krakow Stare Miasto (Old Town) has a self car park for PLN 120 per day.

Does Mercure Krakow Stare Miasto (Old Town) serve breakfast?

You bet, our guests adore the buffet brekkie here! Offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Krakow Stare Miasto (Old Town)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Krakow Stare Miasto (Old Town)?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?

Furry friends are welcome at Mercure Krakow Stare Miasto (Old Town), with food and water bowls on offer.

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 750 out of 915 reviews" "
Rating 8 - Good. 140 out of 915 reviews" "
Rating 6 - Okay. 19 out of 915 reviews" "
Rating 4 - Poor. 2 out of 915 reviews" "
Rating 2 - Terrible. 4 out of 915 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Odalys

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Emoyees disrespectful and rude.
This hotel is beautiful and clean but the entire staff needs customer service etiquette and friendly warming communication skills. Very very rude employees with attitude and disrespect. I do not recommend this hotel to Americans.
Stayed 1 night in Jul 2024

8/10 Good

Krzysztof Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Krakow central train station but farther away from Krakow Main Square. Clean and great service from staff
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Thzachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure - Excellent
Excellent place to stay in Krakow
Stayed 2 nights in Jul 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Ajeya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Laura, Telford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very good location. Easy access for transport to energylandia Only bad thing... Day 1 1 minute in I fell badly on the pavement directly outside the hotel and tore the ligaments in my ankle.. Therefore I could barely walk all holiday
Stayed 4 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern and well run hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

zeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Quiet and useful place near Old Town.
Stayed 3 nights in Jun 2024

6/10 Okay

Dmytro

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have booked this hotel for my parents and did not expect hotel will try to charge additional fees for "possible room bar usage". A little bit disappointed how it was handled...
Stayed 1 night in Jun 2024

10/10 Excellent

Dolores, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had exceptional service checking in and at the bar. The room was comfortable and the scent in the entire facility was lovely!
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped into the lobby the smell amazing!! The staff were incredible, so helpful and friendly. The rooms were immaculate. The location was perfect and everything walkable. A perfect shopping centre directly over the road. I would without a doubt stay here again 😊
Stayed 3 nights in Jun 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are incredibly friendly, helpful, and eager to make everyone’s trip incredible!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to other travellers
Stayed 3 nights in Jun 2024

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer seevice! Clean and big room!
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcus Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent hotel. Ideally situated, clean, friendly & lovely rooms. Highly recommend.
Stayed 2 nights in Jun 2024

10/10 Excellent

shereen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a good location. And the staff were very friendly and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Service
Fabulous hotel, friendly staff and service. I will certainly be returning. Close to all amenities.
Stayed 5 nights in May 2024

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No disappointment!
We liked everything about this hotel: the comfortable room, the shower, the bed, the breakfast, the friendly staff and the location. The fact that the windows open was very good as we don't like to sleep with the air conditioning on. No complaints. If we return to Krakow, we will stay there again.
Stayed 4 nights in May 2024

10/10 Excellent

Christopher david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very modern, clean and in a great location. Directly opposite the mall and 10 min walk to the main square. Would highly recommend.
Stayed 3 nights in May 2024