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Hotel Therma Eco

5.0 star property
Elegant beach resort and indoor pool

Photo gallery for Hotel Therma Eco

Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Premier Villa (4+2)
Lobby
Standard Villa (4+1) | Living room
Minibar, in-room safe, soundproofing, free cots/infant beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Pool
  • Spa
  • Gym
The current price is NZ$179
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Masiv 25, Kranevo, Dobrich, 9636
  • Aquamania Aquapark
    ā€Ŗ3 min driveā€¬
  • Kranevo Beach
    ā€Ŗ6 min driveā€¬
  • Albena Beach
    ā€Ŗ12 min driveā€¬
  • Varna (VAR-Varna Intl.)
    ā€Ŗ45 min driveā€¬

Room options

View all photos for Presidential Villa VIP (4+2)

Presidential Villa VIP (4+2)

Presidential Villa VIP (4+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 Double Bed, 2 Large Single Beds, 1 Large Single Sofa Bed and 1 Single Murphy Bed

View all photos for Spiderman Thematic Double Room (2+2)

Spiderman Thematic Double Room (2+2)

Spiderman Thematic Double Room (2+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Elza Thematic Double Room (2+2)

Elza Thematic Double Room (2+2)

Elza Thematic Double Room (2+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Elza Thematic Double Room (2+1)

Elza Thematic Double Room (2+1)

Elza Thematic Double Room (2+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Double Room (2+2)

Standard Double Room (2+2)

Standard Double Room (2+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 21 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Spiderman Thematic Maisonette (4+1)

Spiderman Thematic Maisonette (4+1)

Spiderman Thematic Maisonette (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 64 sq m
  • Sea view
  • Sleeps 5
  • 5 Single Beds

View all photos for Elza Thematic Maisonette (4+1)

Elza Thematic Maisonette (4+1)

Elza Thematic Maisonette (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 64 sq m
  • Sea view
  • Sleeps 5
  • 5 Single Beds

View all photos for Deluxe Villa (6+2)

Deluxe Villa (6+2)

Deluxe Villa (6+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sea view
  • Sleeps 8
  • 2 Double Beds, 2 Large Single Beds, 1 Single Murphy Bed and 1 Large Single Sofa Bed

View all photos for Premier Villa (4+2)

Premier Villa (4+2)

Premier Villa (4+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 Double Bed, 2 Large Single Beds, 1 Single Sofa Bed and 1 Large Single Murphy Bed

View all photos for Apartment (4+1)

Minibar, in-room safe, soundproofing, free cots/infant beds

Apartment (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • 43 sq m
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Double Room, Park View (2+1)

Minibar, in-room safe, soundproofing, free cots/infant beds

Standard Double Room, Park View (2+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 22 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Murphy Bed

View all photos for Economy Double Room, Park View

Economy Double Room, Park View

Economy Double Room, Park View

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Elza Themed Apartment (4+1)

Elza Themed Apartment (4+1)

Elza Themed Apartment (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Murphy Bed

View all photos for Standard Double Room, Sea View (2+1)

Minibar, in-room safe, soundproofing, free cots/infant beds

Standard Double Room, Sea View (2+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 22 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Premiere Villa VIP (4+2)

Premiere Villa VIP (4+2)

Premiere Villa VIP (4+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 Double Bed, 2 Large Single Beds, 1 Single Sofa Bed and 1 Single Murphy Bed

View all photos for Spiderman Thematic Double Room (2+1)

Spiderman Thematic Double Room (2+1)

Spiderman Thematic Double Room (2+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Delux Villa VIP (6+2)

Delux Villa VIP (6+2)

Delux Villa VIP (6+2)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sea view
  • Sleeps 8
  • 2 Double Beds, 2 Large Single Beds, 1 Large Single Sofa Bed and 1 Single Murphy Bed

View all photos for Villa Delux Junior (4+1)

Villa Delux Junior (4+1)

Villa Delux Junior (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Spiderman Themed Apartment (4+1)

Minibar, in-room safe, soundproofing, free cots/infant beds

Spiderman Themed Apartment (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Murphy Bed

View all photos for Double Room, Panoramic Sea View (2+1)

Minibar, in-room safe, soundproofing, free cots/infant beds

Double Room, Panoramic Sea View (2+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 24 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Murphy Bed

View all photos for Family Room, Sea View (4+1)

Family Room, Sea View (4+1)

Family Room, Sea View (4+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
  • 29 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 Single Murphy Bed

View all photos for Apartment, Panoramic Sea View (2+1)

Apartment, Panoramic Sea View (2+1)

Apartment, Panoramic Sea View (2+1)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Murphy Bed

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2.7 out of 5, (3)
The price is NZ$208
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Balchik

A luxury stay in Balchik awaits you at Hotel Therma Eco. You'll be 1.8 km (1.1 mi) from Kranevo Beach and 4.4 km (2.7 mi) from Albena Beach. Highlights at this beach resort include 2 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The resort's own beach bar is a nice place to enjoy a drink. Enjoy the water park, indoor swimming pool, gym and kids' club. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. There's also free self parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 5-property class Balchik resort include Nirvana Beach and Golden Sands Beach.
View more Resorts in BalchikOpens in a new window

What's nearby

  • Kranevo Beach - 6 min drive
  • Nirvana Beach - 8 min drive
  • Golden Sands Beach - 10 min drive
  • Albena Beach - 12 min drive
  • Sunny Day Beach - 19 min drive

Getting around

  • Varna Station - 38 min drive
  • Varna (VAR-Varna Intl.) - 45 min drive

Restaurants

  • ā€ŖFIRST LINE Restaurant & Bar - ā€¬3 min drive
  • ā€ŖKristel Park - ā€¬10 min walk
  • ā€ŖŠ˜Š·Š²Š¾Ń€Š°" (Izvora) - ā€¬12 min walk
  • ā€ŖŠ ŠµŃŃ‚Š¾Ń€Š°Š½Ń‚ "Š’Š¾Š“ŠµŠ½ŠøцŠ°Ń‚Š° - ā€¬6 min walk
  • ā€ŖGreen forest (ex Slavyanski Kut) - ā€¬5 min drive

About this property

Hotel Therma Eco

Elegant beach resort and indoor pool
Some rates at Hotel Therma Eco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Therma Eco such as a water park (surcharge) and a seasonal outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Balchik resort.

  • 189 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Hotel Therma Eco offers 189 air-conditioned accommodations with private pools and minibars. Rooms open to balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Balchik resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

Bulgarian, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Private pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (3,229 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a national park
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV
  • Private pool

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BGN 80 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Therma Eco Kranevo
Therma Eco Kranevo
Therma Eco
Hotel Therma Eco Resort
Hotel Therma Eco Kranevo
Hotel Therma Eco Resort Kranevo

Frequently asked questions

What is the cancellation policy at Hotel Therma Eco?

Hotel Therma Eco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Therma Eco?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Therma Eco on 9 Mar 2025 start from NZ$179.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Therma Eco?

Yep, Hotel Therma Eco has a free self car park.

Are there any beaches close to Hotel Therma Eco?

The closest beach to Hotel Therma Eco is Golden Sands Beach (6.8 km).

Is there a spa on site at Hotel Therma Eco?

Yep, there is an onsite spa at Hotel Therma Eco. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Hotel Therma Eco have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from June to September.

Does Hotel Therma Eco have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Therma Eco?

Hotel Therma Eco features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with private pools and 24-hour room service.

What makes Hotel Therma Eco a romantic place to stay?

24-hour room service, plus private pools in the guestrooms, help set the scene for a romantic weekend at Hotel Therma Eco.

Is Hotel Therma Eco family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Therma Eco is a hit with families.

Are there hot tubs in the rooms at Hotel Therma Eco?

No, but there are private pools in the guestrooms.

Is there a free airport shuttle available at Hotel Therma Eco?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Therma Eco?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Therma Eco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Therma Eco?

No, pets are not allowed.

Hotel Therma Eco Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 26 reviews
Rating 8 - Good. 8 out of 26 reviews
Rating 6 - Okay. 6 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Stefan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently booked a stay at this hotel through Expedia, and I must say it was a disappointing experience. Upon arriving at the hotel the room was not ready and was dirty (even though it was already 3pm). When we asked for towels the "clean" ones that were provided had a ball of hair inside and stains. Later in the evening we were stunned from disgust and horror when we discovered multiple worms in the bathroom in the evening. The worms were alive and crawling on the floor, which would make anyone's stomach turn. The presence of these pests was not only unsanitary but also unacceptable for any accommodation, let alone a hotel that charges for its services. What is more bizarre is the staff declined our request for a refund so it seems for them this situation is normal and acceptable. Cleanliness should be a top priority for any hotel, and it's disheartening that this one fell short in this regard. I strongly advise potential guests to think twice before booking a stay here. Not only did we have to deal with worms in the bathroom, but the hotel's refusal to address the issue adequately (and refund our money) left a sour taste in our mouths. Consider other options in the area to ensure a pleasant and hygienic stay.

4/10 Poor

valery

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Does'nt worth 5 stars
Both of my children had stomach pain and threw up (dont know if it was because of the pool or the food), but there is a photo of the peaches...and my childrens bathing suits were brown after the pool... Plus I was expecting more entertainment for children in a 5 stars hotel...
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

6/10 Okay

EMILIYA

Travelled with family
The service is not for 5 star gotel, it is about 3 star.
Stayed 3 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023

8/10 Good

Adelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful

10/10 Excellent

Stephen

Stayed 1 night in Sep 2022

6/10 Okay

Bianca

Travelled with family
Disliked: Cleanliness, staff & service
DIRTY- FOOD POISONING
The hotel is DIRTY! Room service is a luxury and when they decide to come they just make the bed and maybe vacuum. 2 of my family members got food poisoning, talking to other tourists EVERYONE heard of someone getting sick! The staff barely knows English, you ask for a teaspoon and they have no idea what youā€™re saying. The indoor pool is filthy, stinks chlorine, meaning itā€™s NOT CLEAN, the outside pool full of sand, hair and smells like chlorine. The water slides are open 1.5 hours/day, twice a day. Food is low quality, you have to wait in line to get some meat and then wait in line to find a table, the plates are dirty, with food stains, you have to look for a clean plate, the teaspoons for the kids are in a very dirty container and theyā€™re dirty as well, the kids menu is minimal, if you find a yogurt for the kids itā€™s a lucky day because they put out limited quantities.They advertise the hotel as five stars but the restaurant & outside bar is 4 stars. They advertise itā€™s all inclusive but all the drinks are from a soda fountain, if you want something bottled you have to pay for it! The alcoholic drinks are very limited, thereā€™s a white wine and red wine and when you ask what type of wine, is it a Chardonnay or Pinot Grigio they have no idea what youā€™re saying but they claim they are five stars! Obviously donā€™t expect to have a cocktail at a five-star resort, it doesnā€™t exist! All the alcoholic drinks are local and if you want anything foreign guess what, you have to pay!
Stayed 5 nights in Aug 2022

8/10 Good

Bogdan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

4/10 Poor

Anca, Constanta

Travelled with family
Disliked: Cleanliness, staff & service
The service is a disaster, the main majority of the staff does not speak or understand a word of English. Furthermore, they look very intrigued when addressed in English, like it is something uncommon. The food is bu far the worst ever experienced. We did not have much hope for the ALL inclusive menu but as is lt turned out we did not find 1 single at least decent meal. At breakfast, not even the coffee is decent, to say that.... We thought that we will for sure find another restaurant where we can have an a la carte menu. The surprise was That even though the hotel has an ā€œa la carteā€ restaurant, this is only the name of the place, and the restaurant itself serves food only in an all inclusive regime. It took at least 6 hotel staff to get to this conclusion as none of them can give you a proper explanation or even a semi-logical one. The COVID sanitary policies that should be followed are not enforced at all by the staff. Guests are gathering in large groups and form lines wherever the good or drinks are served without even the slightest warning from the staff to keep their distance. Moreover, by giving contradictory information, the staff itself creates large groups of people even in indoor places. The beach restaurant, the only one where you can serve food from the menu has very serious sanitary flaws while preparing the food. All in all, a bad experience, we ate some tomatoes and cucumbers for 2 days straight and then decided to check out earlier.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Gil, Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was amazing vacation. We spend greet time and enjoyed
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We liked that it was clean, the beach was near, the room was excellent (big, great bed, incredible bathroom), 90% of the staff was very kind and helpful even though it was summer season ending. But the hours when the indoor pool
Stayed 3 nights in Sep 2019

10/10 Excellent

domnita sanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

6/10 Okay

GĆ¼nter

Liked: Cleanliness, staff & service
Der Rezeptizionist gab keine BadetĆ¼cherkarte, keinen WLaN-Code heraus und hatte Probleme uns einzuchecken. Die Betten quietschten und die BalkontĆ¼r schnappte nicht ein,sodass die Klimaanlage ausging. Klimaanlage war nicht einzustellen, nur auf aus oder eiskalt, der zimmertresor war nicht zu benutze.. es war ein hoteleigener Weg zum Strand vorhanden und auch sauber, aber das weitere Umfeld war ungepflegt und schrecklich verlottert.
Stayed 6 nights in Aug 2024

10/10 Excellent

Mariela

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Alles war gut.
Stayed 2 nights in Jul 2024

6/10 Okay

Luis Mauricio

Stayed 2 nights in Sep 2023

8/10 Good

Lajos

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

2/10 Terrible

Mariya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

ONUR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Constantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. The food was not in our expectations
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Fedt hotel med skĆør og finurlig indretning. DesvƦrre rigtig meget skrald over alt.
Stayed 5 nights in Jul 2022

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2021