8/10 Good
Sarah
Travelled with family
13 Aug 2024
Liked: Staff & service, amenities, property conditions & facilities
Overall, we had a very comfortable stay at Alila. The staff was able to accede to my request for having a small slice of cake sent to my parents' room for their anniversary so that made their stay more meaningful.
The rooms are on the top floors, and had excellent views! The rooms were also very generously spacious (we booked the basic room), and was a good respite to rest in after a day spent in busy KL. There are free snacks & coffee/tea all day at the lift lobby of your floor too.
Generally, the rooms were well maintained and clean enough - however, some areas of the room were overlooked (vent above the shower area had collected dust, and the wall in the common bathroom area where the bathrobes were hung had water marks that have not been wiped down, fridge needed cleaning and the clothes cupboard had a musty smell too).
There is no complimentary parking - although a flat fee is charged per day for multiple entries, and can be validated with a Touch and Go card.
The breakfast spread was delicious, and had an ample selection of local food and international items. The staff at the restaurant were more than accommodating, and we had a very pleasant dining experience.
The hotel, although located outside of the main KL city centre, remains accessible. It is connected by a linkbridge to a train station. The mamak food around the hotel is also a plus to checkout. We did not have time to experience the night life in Little India area, so will definitely come back for that.
Sarah
Stayed 2 nights in Aug 2024