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citizenM Kuala Lumpur Bukit Bintang

4.0 star property
Belle Époque hotel with 24-hour business centre and 24-hour front desk

Photo gallery for citizenM Kuala Lumpur Bukit Bintang

Building design
Lobby sitting area
Check-in/check-out kiosk
Exterior
Property amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The current price is NZ$87
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
128 Jalan Pudu, Kuala Lumpur, 55100
  • Berjaya Times Square
    ‪15 min walk‬
  • Pavilion Kuala Lumpur
    ‪17 min walk‬
  • Petronas Twin Towers
    ‪4 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for King Room

King Room

King Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Kuala Lumpur

CitizenM Kuala Lumpur Bukit Bintang places you in the centre of Kuala Lumpur, within just a 15-minute stroll of popular places like Berjaya Times Square and Jalan Alor. Highlights at this Belle Époque hotel include a restaurant, free self-parking and a bar/lounge. .CanteenM is the hotel's own bar. Business travelers can take advantage of 3 meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. .Attractions within a 20-minute walk of this 4-property class Bukit Bintang hotel include Pavilion Kuala Lumpur and Petaling Street.

What's nearby

  • Berjaya Times Square - 15 min walk - 1.2 km
  • Kuala Lumpur Tower - 16 min walk - 1.4 km
  • Pavilion Kuala Lumpur - 17 min walk - 1.4 km
  • Petronas Twin Towers - 4 min drive - 3.4 km
  • KLCC Park - 4 min drive - 3.1 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 13 min walk
  • Imbi Station - 13 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪Jamaica Blue Fine Coffees - ‬2 min walk
  • ‪Garden Terrace Cafe - ‬4 min walk
  • ‪May King Restaurant MKP Lum Mee - ‬3 min walk
  • ‪8Haus 八號 - ‬7 min walk
  • ‪Breakfast Spot - ‬7 min walk

About this property

citizenM Kuala Lumpur Bukit Bintang

Belle Époque hotel with 24-hour business centre and 24-hour front desk
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 3 meeting rooms are available.

WiFi is free in public spaces. The business-friendly citizenM Kuala Lumpur Bukit Bintang also features multilingual staff, coffee/tea in common area, and express check-in. Free self parking is available.

This 4-star Kuala Lumpur hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 6 levels
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Kuala Lumpur Bukit Bintang offers 105 accommodations with iPads and iPod docking stations. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries and hairdryers.

This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Malay

Similar properties

Exterior

The Kuala Lumpur Journal

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,001 reviews
The price is NZ$162
includes taxes & fees
30 Apr - 1 May
The Kuala Lumpur Journal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • canteenM
  • canteenM

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Low-height bed
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPad
  • IPod dock

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 100
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: MYR 100
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's CitizenM mobile app before check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 35 per person
  • Early check-in fee: MYR 100 (subject to availability)
  • Late check-out fee: MYR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Sky Express
Hotel Sky Express Bukit Bintang
Sky Bukit Bintang
Sky Express Bukit Bintang
Sky Express Bukit Bintang Kuala Lumpur
Sky Express Hotel
citizenM Kuala Lumpur Bukit Bintang Hotel
Sky Express Hotel Bukit Bintang Kuala Lumpur
Sky Hotel Express
Sky Hotel Express Bukit Bintang
citizenM Kuala Lumpur Bukit B
citizenM Kuala Lumpur Bukit Bintang Hotel
citizenM Kuala Lumpur Bukit Bintang Kuala Lumpur
citizenM Kuala Lumpur Bukit Bintang Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at citizenM Kuala Lumpur Bukit Bintang?

CitizenM Kuala Lumpur Bukit Bintang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Kuala Lumpur Bukit Bintang?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at citizenM Kuala Lumpur Bukit Bintang on 28 Apr 2025 start from NZ$86.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at citizenM Kuala Lumpur Bukit Bintang?

Yep, citizenM Kuala Lumpur Bukit Bintang has a free self car park.

What makes citizenM Kuala Lumpur Bukit Bintang a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at citizenM Kuala Lumpur Bukit Bintang.

Does citizenM Kuala Lumpur Bukit Bintang serve breakfast?

Yeah, buffet brekkie is offered daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at citizenM Kuala Lumpur Bukit Bintang?

No, citizenM Kuala Lumpur Bukit Bintang does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Kuala Lumpur Bukit Bintang?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at citizenM Kuala Lumpur Bukit Bintang?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Kuala Lumpur Bukit Bintang?

No, only service animals are allowed.

citizenM Kuala Lumpur Bukit Bintang Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 347 out of 426 reviews
Rating 8 - Good. 58 out of 426 reviews
Rating 6 - Okay. 13 out of 426 reviews
Rating 4 - Poor. 5 out of 426 reviews
Rating 2 - Terrible. 3 out of 426 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordon

Stayed 3 nights in Dec 2024

6/10 Okay

Janine

Liked: Staff & service, property conditions & facilities

High tech but lacking the basics

The hotel was ok and used technology to control everything in the room. It had a co-working area, a kitchen and friendly staff. Room was a decent size with good aircon and easy controls. Where it falls short is the shower was lukewarm and every time I wanted a hot drink I had to go downstairs and use the hot water dispenser which also only distributed WARM water. As someone who relies on medicine that requires hot water this was very inconvenient at times. The bathroom was very small and left very little room to get dry. I had to step outside of the bathroom to dry off. That combined with the lukewarm shower is one reason for this rating. Oh and the 'garden view' room faces an indoor terrace where you can't see outside and you can't tell if it's light or dark ir what the weather is like. So the hotel was ok but really needs an extra focus on the basics.
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

8/10 Good

John

Liked: Amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 8 nights in Dec 2024

10/10 Excellent

Takashi, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and the rooms were very nice and modern. Staff was very responsive and friendly. Good, central location.
Stayed 5 nights in Dec 2024

10/10 Excellent

Irene, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel - stunning with beautiful art work, clever contemporary design and lovely staff. Also really comfortable beds 😎.
Stayed 2 nights in Dec 2024

8/10 Good

Orlando, ALTONA NORTH

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The single best staff we’ve ever encountered.

We have been traveling the world for one year straight. We stayed at the CitizenM for nine nights during our recent visit. The staff at the hotel has been, by, the best trained, most hospitable and accommodating, and friendliest staff we’ve ever encountered. Hotel has an excellent location, a great lobby with great work and seating areas, great art and decor (take the art tour inside the property), a full-service bat and an excellent snack and meal menu. Staff went out of the way to make us feel like VIPs. Red carpet was out 24/7. Sad to leave. What an exemplary experience. Kudos to each and every staff member. We miss you all already. Our very highest recommendation. Would only stay here when we return to Kuala Lumpur.
Stayed 9 nights in Dec 2024

10/10 Excellent

Magan

Stayed 3 nights in Dec 2024

10/10 Excellent

Harinya

Stayed 5 nights in Nov 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prime location & enjoyable stay

Excellent location with clean and very trendy look. The rooms are small though they are well designed to accommodate lots of luggage (e.g., drawers underneath bed). Loved our stay here!
Stayed 3 nights in Dec 2024

10/10 Excellent

Arlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 4 nights in Dec 2024

10/10 Excellent

Annet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Ulysses, Omaha

Travelled with group
If you’re a solo traveler, citizenM Kuala Lumpur Bukit Bintang is a solid choice. The standout feature of this hotel is its prime location—just a short walk from Jalan Alor Market and the many malls, restaurants, and vibrant nightlife of Bukit Bintang. You’ll definitely appreciate the convenience of being so close to everything. The breakfast is another highlight. The food was not only tasty but also offered a wide selection, which adds great value to the stay. However, there are a few downsides worth mentioning. The rooms are compact, so they may feel cramped if you’re traveling with more than one person. The iPads used to control room amenities—while a modern concept—are outdated and frustratingly slow to use. Additionally, the lobby and hallways are warm and lack proper central air conditioning, which can be uncomfortable after returning from the city’s heat. Overall, this hotel is ideal for solo travelers who prioritize location and don’t mind minimalist spaces. A little tech and cooling upgrade could make the experience even better.
Stayed 6 nights in Nov 2024

8/10 Good

Farid

Liked: Cleanliness
Stayed 5 nights in Nov 2024

8/10 Good

dom

Liked: Cleanliness, staff & service
Small room but clean and comfortable. Has a safe and small in room refrigerator. Great breakfast option. Good location. Just avoid if you can a room on a lower floor near elevator and noisy children.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Harinya

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and modern
Stayed 2 nights in Nov 2024

8/10 Good

Teck Seng

Travelled with family
Liked: Cleanliness, staff & service
2 lifts left one lift in operation .Hotel area are impressive with all the different art pieces. Free sitting relaxing environment for meal & drink. Don’t have high expectations of the room with type of hotel rate.
Stayed 2 nights in Nov 2024

4/10 Poor

Y

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was made for singles Very small not for couples
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cleanliness standards have fallen

Cleanliness standards have fallen drastically. Stayed here last year for a few nights on a business trip and loved it. Sadly, won’t stay again. Left after first night, didn’t stay for second - too filthy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, very new infrastructure, the room is quite advanced and high tech which was quite amusing to play around with. However, the customer service is non-existent. No acknowledgements from the staff as we walk in and out.
Stayed 5 nights in Nov 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to everything and very safe. Rooms was as pictured - very clean and comfortable. Very efficient lay out. Staff was friendly and explained everything clearly. I would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a unique decor and very friendly atmosphere, the staff are very fruendly and helpful. Made the experience so much bettrr, thank you all
Stayed 3 nights in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, good location

Great location at the bottom of Jalan Alor. There's also a bunch of cute hipster restaurants across the street. The imbi station (of the monorail) is pretty close if you want to hop on the monorail. A quick drive/easy walk to Chinatown. The staff are great. I was having trouble getting my phone to connect with their TV and she spent ages trying to fix it, until we determined that it was the TV's fault, so they moved me. I asked for somewhere to leave my bag (I had a 9pm flight home) and they held my luggage and also let me use a shower in the conference room area so I could freshen up before my flight.
Stayed 4 nights in Oct 2024