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Crowne Plaza Kuala Lumpur City Centre by IHG

4.5 star property
Luxury hotel with 2 restaurants and 24-hour fitness centre

Photo gallery for Crowne Plaza Kuala Lumpur City Centre by IHG

Rooftop terrace
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Lobby lounge
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Hot tub
  • Room service
The current price is NZ$175
includes taxes & fees
4 May - 5 May

Explore the area

Map
No 22, Menara 8, Jalan Yap Kwan Seng, Kuala Lumpur, 50450
  • Petronas Twin Towers
    ‪10 min walk‬
  • KLCC Park
    ‪12 min walk‬
  • Suria KLCC Shopping Centre
    ‪13 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Club lounge access

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (High Floor)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Club lounge access

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Club lounge access

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (High Floor)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds (High Floor)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 146 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (High Floor)

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed (High Floor)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 36 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Club lounge access

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Kuala Lumpur

A luxury stay in Kuala Lumpur awaits you at Crowne Plaza Kuala Lumpur City Centre by IHG. Within just a 15-minute stroll, you'll find Petronas Twin Towers and KLCC Park. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .The restaurant, Merchants, serves local and international cuisine and is open for breakfast, lunch and dinner. RhymBa is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the Hot tub, free pool cabanas and pool loungers. 5737 square feet (533 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Golden Triangle hotel include Suria KLCC Shopping Centre and Pavilion Kuala Lumpur.

What's nearby

  • Petronas Twin Towers - 10 min walk - 0.9 km
  • KLCC Park - 12 min walk - 1.0 km
  • Suria KLCC Shopping Centre - 13 min walk - 1.1 km
  • Pavilion Kuala Lumpur - 3 min drive - 2.6 km
  • Kuala Lumpur Tower - 4 min drive - 2.6 km

Getting around

  • Kuala Lumpur Titiwangsa Station - 4 min drive
  • KLCC Station - 8 min walk
  • Kuala Lumpur International Airport (KUL) - 54 min drive

Restaurants

  • ‪TAPAK Urban Street Dining - ‬10 min walk
  • ‪Kampung Kitchen Restaurant - ‬2 min walk
  • ‪After One - ‬2 min walk
  • ‪Puti Bungsu Batam - ‬1 min walk
  • ‪Stadium Negara Restaurant - ‬2 min walk

About this property

Crowne Plaza Kuala Lumpur City Centre by IHG

Luxury hotel with 2 restaurants and 24-hour fitness centre
Crowne Plaza Kuala Lumpur City Centre by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 5737 square feet (533 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Crowne Plaza Kuala Lumpur City Centre by IHG. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Kuala Lumpur hotel is smoke free.

  • 1 building
  • 320 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Conference rooms
  • 5737 sq ft of conference space
  • 533 sq. m of conference space
  • Built in 2023
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Crowne Plaza Kuala Lumpur City Centre by IHG offers 320 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, Malay

Similar properties

Exterior

Hotel Indigo Kuala Lumpur On The Park by IHG

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 122 reviews
The price is NZ$190
includes taxes & fees
12 May - 13 May
Hotel Indigo Kuala Lumpur On The Park by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (MYR 10 per day)
  • Secured, covered valet parking on site (MYR 35 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: MYR 88 for adults and MYR 44 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Le Midi
  • Merchants
  • RhymBa

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,737 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in public areas
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Kuala Lumpur City Centre by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MYR 88 for adults and from MYR 44 for children
  • Airport shuttle fee: MYR 280 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 35 per day (in/out privileges)
  • Rollaway bed fee: MYR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza City Centre
Crowne Plaza Kuala Lumpur City Centre by IHG Hotel
Crowne Plaza Kuala Lumpur City Centre an IHG Hotel
Crowne Plaza Kuala Lumpur City Centre by IHG Kuala Lumpur
Crowne Plaza Kuala Lumpur City Centre by IHG Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kuala Lumpur City Centre by IHG?

Crowne Plaza Kuala Lumpur City Centre by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kuala Lumpur City Centre by IHG?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Kuala Lumpur City Centre by IHG on 4 May 2025 start from NZ$175.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kuala Lumpur City Centre by IHG?

Yep, Crowne Plaza Kuala Lumpur City Centre by IHG has a secured covered self car park for MYR 10 per day. Onsite parking is limited.

Does Crowne Plaza Kuala Lumpur City Centre by IHG have a pool?

Crowne Plaza Kuala Lumpur City Centre by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Crowne Plaza Kuala Lumpur City Centre by IHG?

Crowne Plaza Kuala Lumpur City Centre by IHG features an outdoor pool, free pool cabanas and 1 hot tub. All guestrooms come with premium bedding and 24-hour room service.

What makes Crowne Plaza Kuala Lumpur City Centre by IHG a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Kuala Lumpur City Centre by IHG.

Is Crowne Plaza Kuala Lumpur City Centre by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kuala Lumpur City Centre by IHG is a hit with families.

Does Crowne Plaza Kuala Lumpur City Centre by IHG serve breakfast?

Yep, full breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Kuala Lumpur City Centre by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Crowne Plaza Kuala Lumpur City Centre by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kuala Lumpur City Centre by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Kuala Lumpur City Centre by IHG?

No, pets and service animals are not allowed.

Crowne Plaza Kuala Lumpur City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 66 out of 87 reviews
Rating 8 - Good. 14 out of 87 reviews
Rating 6 - Okay. 3 out of 87 reviews
Rating 4 - Poor. 0 out of 87 reviews
Rating 2 - Terrible. 4 out of 87 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean the staff very friendly, easy walking to trains and MRT.
Stayed 5 nights in Apr 2025

8/10 Good

Basharat Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Apr 2025

8/10 Good

CHARLES TINOTENDA

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, friendly service and an all round beautiful hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rajput

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

It was an great property to stay located near to twin tower and city centre….
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More a 4 than 5 star experience

Fairly decent hotel and rooms reasonable but whilst relatively close to the Petronas Towers (10 mins walk), not a particularly great area especially as a lot of construction going on around it currently. A la carte lunch was very uninspiring and not particularly well cooked (greasy) and breakfast fair. In no way has a 5 star feel, from its lobby to its restaurants and generally its facilities.
Stayed 2 nights in Mar 2025

8/10 Good

dmitri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, friendly staff
Stayed 3 nights in Feb 2025

2/10 Terrible

Laurence

Stayed 1 night in Feb 2025

10/10 Excellent

Lisa Jane, Cardiff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, comfortable room, amazing choice for breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rong You

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with good food within the area!
Stayed 2 nights in Jan 2025

10/10 Excellent

ALI, vaughan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Jan 2025

10/10 Excellent

ibrahim, Vaughan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great professional staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Sonnevy

Stayed 6 nights in Jan 2025

10/10 Excellent

Kaiyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had got this hotel for my mother to come visit me when I got back from Deployment. She absolutely loved it and didn’t want to leave.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager on duty, Jon, made our stay really pleasant when something went wrong with our booking. Overall clean and nice rooms, convenient location and safe environment for family.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the heart of KL near the twin towers. Staff were so kind, they even let me do a late checkout than I even asked. There were some confusions at the check out but they were quick enough to fix it. Cleaning staff were superb. Weather was a bit bad but this hotel stay made it better. I hated that the area OUTSIDE this beautiful hotel was dirty. Hence why my stay at this hotel made it very special, even though they were doing some constructions in the pool area. Breakfast was wonderful and fun to try all kinds of southeast Asian cuisine in addition to western items. They take safety seriously too. There was always someone including security in front of the hotel. I’d say their night staff outside could be nicer. I wish I were able to do their Sunday brunch which looked amazing! Thank you for making my first trip to KL extra special!
Stayed 4 nights in Dec 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with friendly staff. Only criticism Sunday buffet lunch at le MIDI. Fish had been frozen but full of water ( disappointing) - most of the other food should have been served warm but was cold. Only apologies offered!
Stayed 3 nights in Dec 2024

8/10 Good

Mark

Stayed 2 nights in Nov 2024

10/10 Excellent

Thomas, Calgary

Stayed 3 nights in Nov 2024

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest kindest most helpful staff in the world you will love this hotel spacious rooms Faisal at the front desk was instantly thoughtful of our late arrival and automatically gave us a late check out time which helped a lot gave us directions superb experience.
Stayed 1 night in Nov 2024

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Staff were extra friendly, helpful and courteous. Very delightful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Godfrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a very clóset to the Petronas AND a round was a safe
Stayed 3 nights in Aug 2024