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Excellent Service Suites at Times Square

3.0 star property
Hotel with a fitness centre, steps from Berjaya Times Square
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Excellent Service Suites at Times Square

Indoor pool
1 bedroom, in-room safe, desk, iron/ironing board
Lounge
Premier Suite, 1 Bedroom
Treatment room

Reviews

5.4 out of 10

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
Jalan Imbi, Berjaya Times Square, Kuala Lumpur, 55100
  • Berjaya Times Square
    1 min walk
  • Sungei Wang Plaza
    6 min walk
  • Jalan Alor
    7 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    46 min drive

Room options

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dishwasher
LCD TV
Pillow menu
Ceiling fan
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dishwasher
LCD TV
Pillow menu
Ceiling fan
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Standard Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dishwasher
LCD TV
Pillow menu
Ceiling fan
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
  • 99 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

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Spa
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includes taxes & fees
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About the area

Kuala Lumpur

Excellent Service Suites at Times Square puts you in the heart of Kuala Lumpur, steps from Berjaya Times Square and within a 10-minute stroll of Jalan Alor. Highlights at this hotel include an indoor swimming pool, a poolside bar and Access to hot tub. .Enjoy the gym and kids' swimming pool as well as access to a playground. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and spa services. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Within a 20-minute walk of this 3-property class Bukit Bintang hotel, attractions include Pavilion Kuala Lumpur and Petaling Street.

What's nearby

  • Berjaya Times Square - 1 min walk
  • Jalan Alor - 7 min walk
  • Pavilion Kuala Lumpur - 14 min walk
  • Petronas Twin Towers - 4 min drive
  • KLCC Park - 4 min drive

Getting around

  • Imbi Station - 2 min walk
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪Taste of Asia Food Court - ‬1 min walk
  • ‪Hometown Hainan Coffee - ‬1 min walk
  • ‪Arab Hadramot Restaurant عرب حضرموت - ‬2 min walk
  • ‪Subway - ‬1 min walk
  • ‪Berjaya Cafe @ Berjaya Times Square Hotel - ‬1 min walk

About this property

Excellent Service Suites at Times Square

Hotel with a fitness centre, steps from Berjaya Times Square
Excellent Service Suites at Times Square offers its guests a kids' pool, an indoor pool, Access to hot tub, and a fitness centre. You can enjoy a drink at the pool bar. There's an onsite 24-hour business centre.

Public spaces have free WiFi. Spa services, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Excellent Service Suites at Times Square. A round-trip airport shuttle and an area shuttle are available for a fee.

  • 30 guestrooms or units
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Bar by the pool
Excellent Service Suites at Times Square offers 30 air-conditioned accommodations with DVD players and a safe. This accommodation has separate dining areas and is furnished with single sofa beds and desks. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a limited basis.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
  • A poolside bar

Family friendly

  • Children's pool
  • DVD player
  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Spa

  • Spa services

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Hob
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Key retrieval, private entrance

Pets

  • Pets and service animals are not allowed at Excellent Service Suites at Times Square

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 70 for adults and from MYR 70 for children
  • Rollaway bed fee: MYR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur
Excellent Service Suites Times Square Hotel
Excellent Service Suites Times Square Kuala Lumpur
Excellent Service Suites Times Square
Excellent Service Suites Times Square Apartment Kuala Lumpur
Excellent Service Suites Times Square Apartment
Excellent Service Suites Time
Excellent Service Suites at Times Square Hotel
Excellent Service Suites at Times Square Kuala Lumpur
Excellent Service Suites at Times Square Hotel Kuala Lumpur

Frequently asked questions

Is there a spa on site at Excellent Service Suites at Times Square?

There's no onsite spa, but this property does offer spa services.

Does Excellent Service Suites at Times Square have a pool?

Excellent Service Suites at Times Square has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Excellent Service Suites at Times Square a romantic place to stay?

1 hot tub, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Excellent Service Suites at Times Square.

Is Excellent Service Suites at Times Square family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Excellent Service Suites at Times Square is a hit with families.

Are there hot tubs in the rooms at Excellent Service Suites at Times Square?

No, but there are deep-soaking baths in the guestrooms.

Does Excellent Service Suites at Times Square serve breakfast?

You bet, buffet breakfast is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Excellent Service Suites at Times Square?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Excellent Service Suites at Times Square?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Excellent Service Suites at Times Square?

No, pets and service animals are not allowed.

Excellent Service Suites at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 15 out of 63 reviews" "
Rating 8 - Good. 5 out of 63 reviews" "
Rating 6 - Okay. 10 out of 63 reviews" "
Rating 4 - Poor. 11 out of 63 reviews" "
Rating 2 - Terrible. 22 out of 63 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Cher, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience.
•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Duvet hidden under the bed. Dirt towels placed on made bed
Old bed, old furniture. Totally different from was is on the website
Old furnituee
Sofa looks old and worned out.
Stayed 3 nights in Jul 2017

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never agin
Room was dirty sheet was dirty etc don't book here I will never

6/10 Okay

Verified traveller

Disliked: Cleanliness

4/10 Poor

swt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
old furniture, but the view is good.

2/10 Terrible

Kjell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 Okay

Khoo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient
I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will not stay here for the 2nd time
First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 Poor

Swizaidi, Penang

Disliked: Cleanliness, room comfort
Expedia customer support terrible

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Have a great stay
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 Good

maira, terengganu

Liked: Cleanliness, staff & service
nice hotel close to the shopping complex
very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

6/10 Okay

Kristian, Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great Location, Great View but run down and dirty!
The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad and we gave one no interest no interest
Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 Okay

Aisyah, Pekanbaru

Liked: Staff & service
Room cleanliness need to be improve
Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 Terrible

Shawn, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest scam "hotel".
This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value & Best Location Hotel In Central KL
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing trip
it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

2/10 Terrible

Dissatisfied, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.

6/10 Okay

Mohamed Rafi, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3days 2 nights KlL short getaway.
On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.

4/10 Poor

Chung, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Soso
Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.

4/10 Poor

Cheong, Johor Bahru, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value to money
1) The exact room condition is totally different from the attached picture. 2) The air-conditioner was noisy for the whole night. 3) Nice and friendly owner.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Average stay
Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.

8/10 Good

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad!!!
Is not hotel. No hotel service at all. Room not clean. Can't check in at counter need to call agent to check in.

2/10 Terrible

ninu

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad maintained room
Room was badly maintained cockroaches on carpet dirty bathrooms fridge dirty filth everywhere