Crowne Plaza Kunming City Centre, an IHG Hotel

4.5 star property
Luxury riverwalk hotel near East Pagoda

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Photo gallery for Crowne Plaza Kunming City Centre, an IHG Hotel

Exterior
Pool
Premium bedding, minibar, in-room safe, desk
Bar (on property)
Lobby sitting area
Reviews
8.4

Very good

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Air conditioning
    Air conditioningAir conditioning
  • Room service
    Room serviceRoom service
  • Housekeeping
    HousekeepingHousekeeping
  • Laundry
    LaundryLaundry
  • 24/7 front desk
    24/7 front desk24/7 front desk

Explore the area

Map
399 Qingnian Road, Wuhua District, Kunming, Yunnan, 650011
  • Popular LocationNanping Pedestrian Street1 min walk
  • Popular LocationGreen Lake Park2 min drive
  • Popular LocationYunnan University3 min drive
  • AirportKunming (KMG-Changshui Intl.)24 min drive

Room options

Standard Room, Multiple Beds, City View

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Suite, 1 Bedroom (Lounge Access)

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • 67 sq m
  • Sleeps 3
  • 1 Single Bed

Standard Room, 1 King Bed, City View (Lounge Access)

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 Single Bunk Bed

Standard Room

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 Single Bed

Standard Room City View

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Single Beds, City View (Lounge Access)

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • Sleeps 3
  • 2 Single Beds

Suite, 1 Bedroom (Dining Lounge Access)

Highlights

Balcony
Separate dining area
Air conditioning
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 95 sq m
  • Sleeps 3
  • 1 Single Bed

Suite

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 Single Bed

Standard Room, 2 Single Beds

Highlights

Balcony
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Kunming

A luxury stay in the heart of Kunming awaits you at Crowne Plaza Kunming City Centre, an IHG Hotel. Within a 20-minute stroll, you'll find East Pagoda and West Pagoda. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies. .The restaurant, Camellia Restaurant, serves Chinese cuisine. 396 square feet (36 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Kunming City Centre hotel include Nanping Pedestrian Street and Kunming Hall.

What's nearby

  • Nanping Pedestrian Street - 1 min walk
  • West Pagoda - 15 min walk
  • Green Lake Park - 2 min drive
  • Kunming Zoo - 2 min drive
  • Yunnan University - 3 min drive

Getting around

  • North Railway Station - 7 min drive
  • Kunming (KMG-Changshui Intl.) - 24 min drive

Restaurants

  • ‪Just Hot佳禾面包 - ‬2 min walk
  • ‪香圣客欢乐火锅 - ‬1 min walk
  • ‪神秘园酒吧 - ‬3 min walk
  • ‪法国爵士岛咖啡 - ‬1 min walk
  • ‪护国桥头风味小吃街 - ‬4 min walk

About this property

Crowne Plaza Kunming City Centre, an IHG Hotel

Luxury riverwalk hotel near East Pagoda
There are 2 restaurants on site. Public spaces have free WiFi and wired Internet. A business centre, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 396 square feet (36 square metres) and includes a conference centre. An airport shuttle (available 24 hours) is available for a fee. A fitness centre, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Crowne Plaza Kunming City Centre, an IHG Hotel. Self parking is free.

This 4.5-star Kunming hotel is smoke free.

  • 297 guestrooms or units
  • 20 levels
  • 2 dining venues
  • Conference rooms
  • 396 sq ft of conference space
  • 36 sq. m of conference space
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
Crowne Plaza Kunming City Centre, an IHG Hotel offers 297 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 39-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 158 for adults and CNY 79 for children
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Atrium Cafe
  • Camellia Restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (396 square foot of space)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 20 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 39-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Kunming City Centre, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children
  • Airport shuttle fee: CNY 550 per vehicle (return, maximum occupancy 4)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 48 hours prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hotel KUNMING CITY CENTRE
Crowne Plaza KUNMING CITY CENTRE
Crowne Plaza Kunming City Centre Hotel
Bank Hotel Kunming
Crowne Plaza Kunming City Centre Hotel Kunming
Crowne Plaza Kunming City Centre
Crowne Plaza Kunming City Centre, an IHG Hotel Hotel
Crowne Plaza Kunming City Centre, an IHG Hotel Kunming
Crowne Plaza Kunming City Centre, an IHG Hotel Hotel Kunming

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kunming City Centre, an IHG Hotel?

Crowne Plaza Kunming City Centre, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kunming City Centre, an IHG Hotel?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Kunming City Centre, an IHG Hotel on 7 Jul 2024 start from NZ$162.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kunming City Centre, an IHG Hotel?

Yep, Crowne Plaza Kunming City Centre, an IHG Hotel has a free self car park.

Are there any beaches close to Crowne Plaza Kunming City Centre, an IHG Hotel?

The closest beach to Crowne Plaza Kunming City Centre, an IHG Hotel is Willows Beach (17.1 km).

What makes Crowne Plaza Kunming City Centre, an IHG Hotel a romantic place to stay?

24-hour room service, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Kunming City Centre, an IHG Hotel.

Are there hot tubs in the rooms at Crowne Plaza Kunming City Centre, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Kunming City Centre, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Kunming City Centre, an IHG Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Crowne Plaza Kunming City Centre, an IHG Hotel?

Yep, you can grab a meal at Crowne Plaza Kunming City Centre, an IHG Hotel's onsite restaurant that serves Chinese cuisine.

What time are check-in & check-out at Crowne Plaza Kunming City Centre, an IHG Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Kunming City Centre, an IHG Hotel?

No, pets and service animals are not allowed.

Crowne Plaza Kunming City Centre, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 179 reviews" "
Rating 8 - Good. 68 out of 179 reviews" "
Rating 6 - Okay. 25 out of 179 reviews" "
Rating 4 - Poor. 2 out of 179 reviews" "
Rating 2 - Terrible. 5 out of 179 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but very warm room
The room is clean and spacious. 5 mins walk to Naping Pedestrian Street. Lots of nice restaurants and shopping. We book the room with club lounge. Nice lounge but very little or hardly any food. Breakfast only serve at the main dining area not in club lounge. Room very warm even when set at 15 deg C. Technician could not fix the issue and they provided an air cooler. My friends in another room also faced similar issue. For them the air cooler did not help.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at hundred of hotels across the world, this one stood out to me, excellent in every way, highly recommend, it was an A plus experience

2/10 Terrible

Sein Aung

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst 5 star hotel i have ever check in. After landing from mid night flight . When i check in the hotel. They gave us a room in which the Aircon doesn’t work.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk service is helpful though it took some time to locate my reservation.Success on linking my separated two bookings is great. Sorry for myself that didn't have time to experience Club treats. Maybe the next time will try. Breakfast is a little too simple compared to other branches. Maybe it's because of the outbreak. Could understand that.
Stayed 1 night in Jun 2020

6/10 Okay

JOE

Liked: Cleanliness, staff & service
Generally comfort.
Front desk service is helpful though it took some time to locate my reservation.Success on linking my separated two bookings is great. Sorry for myself that didn't have time to experience Club treats. Maybe the next time will try. Breakfast is a little too simple compared to other branches. Maybe it's because of the outbreak. Could understand that.
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Family trip to Kunming
Pretty good location and walking distance to stores and shopping streets. Service is great, but rooms dated and restaurant cleanliness could use improvement. Some rooms also had smoke smell, so had to switch rooms.
Stayed 2 nights in Jan 2020

8/10 Good

TANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Hotel
Crown Plaza hotel is my first choice hotel.
Stayed 1 night in Jul 2019

6/10 Okay

abu sayem md jannatun

Disliked: Cleanliness, staff & service
not happy
the hotel have a swimming pool but it was closed during our stay, they din't mention it in hotels.com. housekeeping was not good, poor towels. not clean like a real crowne plaza.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Jamie, Taipei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, service, and very clean and neat
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good but outside surround is too noisy to sleep, because they are rebuilding the road
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Customer Service Really Failed
When you stay at a place, the location, overall rating, and cleanliness definitely matter. But what leaves the lasting impression and creates returning customers is the service. This is where the Kunming Crowne Plaza failed. It's the little things that occurred that seemed to be incessantly bothersome. The maid seemed to come into the room multiple times per day and shut off the power. The writing on the light switches was rubbed off so you never had any idea how to turn on or off the lights. I ended up just keeping them all off because it was never clear which switch did what. I did laundry while I was there, and it came back smelling (and I kid you not) gasoline! I literally had to keep my "clean" laundry in the hall because it fumigated my entire room. In the Crowne Plaza's defense, they did submit my laundry to be cleaned again that same day, but this was beginning at 7:00pm now. Thus, it came back to me at midnight--when I was sleeping. Also a disruption. And then, it smelled exactly the same. I kept it in the laundry bags, rolled it up into a ball and put it in the plastic laundry bag in the room. I'll deal with it when I get home. And they only offered a 10% discount instead of waiving the charge. Then they took it upon themselves to wake me up by repeatedly knocking on the door until I woke up, got out of bed, and answered the door. I did not request this and found it very intrusive.
Stayed 2 nights in Nov 2018

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable room. The only downside was there was a hint of the smell of smoke in the room and the air conditioner didn’t work well. The concierge didn’t speak English and wasn’t able to help me with travel planning, but the staff were friendly and otherwise helpful.
Stayed 2 nights in Sep 2018

8/10 Good

Lionita

A solid 4 stars
The stay was most welcoming. Freindly helpful staff with great room service, nice chinese & western breakfast. Unfortunately the bathroom and restroom down stairs were just average with minor plumbing issues.
Stayed 2 nights in Aug 2018

6/10 Okay

Rolf, Germany

Liked: Cleanliness, room comfort
The rooms were great, location also. The hotel was recently taken over by crown plaza management and as a cost cutting thing they closed the pool. They advertise having one and the staff has a list of pre made excuses, its too cold, rebuilding, not the season,... I was there in July and it was pool season. So they pay for your taxi ride to the holiday inn a few blocks away that is also managed by them. But a cab ride to and from the pool is way more hassle than the pool they advertise they have. They make up all kind of excuses and I m pretty sure it will never open again, they obviously want to keep it in the list of anemities, pay a cab ride to customers that insist on swimming and send them to their other properties pool.
Stayed 1 night in Jul 2018

10/10 Excellent

David, Tillsonburg, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By Chinese standards, this place was opulent and fantastic. Our Chinese friends were astonished that we could afford such a place as they said this place would be considered posh by average Chinese standards but the price we paid was considered very reasonable. A place of this magnitude in a major North American city would have been twice the price so it was a real deal to stay here. The air conditioning needed to be tweaked and given the fact it was so muggy and humid we really appreciated the fact that we were able to get the air conditioning fixed. The staff were helpful in arranging taxis for us and answering our questions. We were given a free room upgrade as our daughter had joined us for the stay in this hotel. The location was perfect for all of our tourist needs. I really liked how we could go out on the balcony and watch the goings on of the streets below. We would stay in this hotel again.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel itself is not bad, rooms are comfortable and the service is decent. However the location is such that it is not easy to see many attractions. The breakfast buffet is good. A walking street where there are plenty of restaurants and stores is about a 20 minute walk from the hotel.
Stayed 3 nights in Jul 2018