8/10 Good
Helen, Honolulu
Travelled with family and small children
13 Jun 2024
Liked: Cleanliness, staff & service
I did book this hotel for two nights but decided to book another hotel for the replacement of the second night here. This is an older hotel. It is next to the Arashiyama Train station. Great location for being next to a quiet train station. The inside needs updating. Our room is non smoking but walking to the room it smelled strong of cigarette smoke. The onsen was very small, and it doesn’t have the best bth products so I suggest I pack your own. The beds were stiff and our air conditioning controls stated 22 Celsius but it was very hot. I had to turn it down to 18 celcius to make it come to 22c/73f
So ac did not work properly, the beds are not comfy and their lobby bathroom is the older style toilet in the ground. Where you have to squat to the ground. Their restaurant for breakfast was nice but the food was not what I expected. The staff in the restaurant were so nice and so were the front desk staff. Really friendly and sweet! Service was great! Just the room itself and the onsen was outdated. This hotel could be updated a little more to make it a good stay. I won’t be staying here again. But at least I tried to stay here to try and be away from the busy streets. If you like peace and quiet and an affordable room then this is for you. If you don’t mind cigarettes then this is a great pick! But for me I would stay here again.
Helen
Stayed 2 nights in Jun 2024