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Umekoji Potel KYOTO

4.0 star property
Hotel with a rooftop terrace, a quick walk to Kyoto Railway Museum

Photo gallery for Umekoji Potel KYOTO

Run of the House, Non Smoking (No Shower,Bathtub,TV and Window) [Requests for room are not accepted] | Bathroom
Public bath
Reception
Hypo-allergenic bedding, in-room safe, blackout curtains
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$220
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
15 Kankijicho Shimogyoku, Kyoto, Kyoto, 600-8835
  • Umekoji Park
    ‪1 min walk‬
  • Kyoto Aquarium
    ‪3 min walk‬
  • Kyoto Railway Museum
    ‪3 min walk‬
  • Osaka (ITM-Itami)
    ‪46 min drive‬

Room options

View all photos for Double Room with Bath, Garden View with Balcony, Non Smoking 31sqm

Double Room with Bath, Garden View with Balcony, Non Smoking 31sqm

Double Room with Bath, Garden View with Balcony, Non Smoking 31sqm

Highlights

Air conditioning
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room with Bath, Garden View with Balcony, Non Smoking 31sqm, 2beds for 1-2 people

Hypo-allergenic bedding, in-room safe, blackout curtains

Twin Room with Bath, Garden View with Balcony, Non Smoking 31sqm, 2beds for 1-2 people

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 31.6 sq m
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Double Room with Shower, Park View with Balcony, Non Smoking 26sqm

Double Room with Shower, Park View with Balcony, Non Smoking 26sqm

Double Room with Shower, Park View with Balcony, Non Smoking 26sqm

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 31.6 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House, Non Smoking (No Shower,Bathtub,TV and Window) [Requests for room are not accepted]

Run of the House, Non Smoking (No Shower,Bathtub,TV and Window) [Requests for room are not accepted]

Run of the House, Non Smoking (No Shower,Bathtub,TV and Window) [Requests for room are not accepted]

Highlights

Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bidet
  • Sleeps 2
  • 1 Large Single Bed OR 2 Large Single Beds

View all photos for Wood Flat Twin Room with Shower, Non Smoking 25sqm (Fixed Window)

Hypo-allergenic bedding, in-room safe, blackout curtains

Wood Flat Twin Room with Shower, Non Smoking 25sqm (Fixed Window)

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Wood Flat Corner Twin Room with Shower, Non Smoking 29sqm (Fixed Window)

Hypo-allergenic bedding, in-room safe, blackout curtains

Wood Flat Corner Twin Room with Shower, Non Smoking 29sqm (Fixed Window)

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Wood Box Twin Room with Shower, Non Smoking 25sqm (Fixed Window)

Wood Box Twin Room with Shower, Non Smoking 25sqm (Fixed Window)

Wood Box Twin Room with Shower, Non Smoking 25sqm (Fixed Window)

Highlights

Air conditioning
Mini-fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Corner Twin Room with Shower, Park View with Balcony, Non Smoking 31sqm, 2beds for 1-2 people

Hypo-allergenic bedding, in-room safe, blackout curtains

Corner Twin Room with Shower, Park View with Balcony, Non Smoking 31sqm, 2beds for 1-2 people

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • Park view
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Twin Room with Shower, Park View with Balcony, Non Smoking 25sqm, 2beds for 1-2 people

Hypo-allergenic bedding, in-room safe, blackout curtains

Twin Room with Shower, Park View with Balcony, Non Smoking 25sqm, 2beds for 1-2 people

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • Park view
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Corner Twin Room with Bath, Garden View with Balcony, Non Smoking 36sqm, 2beds for 1-2 people

Hypo-allergenic bedding, in-room safe, blackout curtains

Corner Twin Room with Bath, Garden View with Balcony, Non Smoking 36sqm, 2beds for 1-2 people

Highlights

Air conditioning
Mini-fridge
Hypo-allergenic bedding
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 6
  • 2 Large Single Beds

View all photos for Garden Corner Twin Room With Balcony

Hypo-allergenic bedding, in-room safe, blackout curtains

Garden Corner Twin Room With Balcony

  • Sleeps 2
  • 2 Double Beds

View all photos for Wood Flat Twin Room(Fixed Window)

Hypo-allergenic bedding, in-room safe, blackout curtains

Wood Flat Twin Room(Fixed Window)

  • Sleeps 2
  • 2 Double Beds

View all photos for Garden Corner Twin Room With Balcony(Extra Bed)

Hypo-allergenic bedding, in-room safe, blackout curtains

Garden Corner Twin Room With Balcony(Extra Bed)

  • Sleeps 3
  • 1 Single Bed and 2 Double Beds

View all photos for Park Side Corner Twin Room With Balcony

Hypo-allergenic bedding, in-room safe, blackout curtains

Park Side Corner Twin Room With Balcony

  • Sleeps 2
  • 2 Double Beds

View all photos for Garden Twin Room With Balcony

Hypo-allergenic bedding, in-room safe, blackout curtains

Garden Twin Room With Balcony

  • Sleeps 2
  • 2 Double Beds

View all photos for Park Side Corner Twin Room With Balcony(Extra Bed)

Hypo-allergenic bedding, in-room safe, blackout curtains

Park Side Corner Twin Room With Balcony(Extra Bed)

  • Sleeps 3
  • 1 Single Bed and 2 Double Beds

View all photos for Garden Twin Room With Balcony(Extra Bed)

Hypo-allergenic bedding, in-room safe, blackout curtains

Garden Twin Room With Balcony(Extra Bed)

  • Sleeps 3
  • 2 Double Beds and 1 Single Bed

View all photos for Garden Double Room With Balcony

Hypo-allergenic bedding, in-room safe, blackout curtains

Garden Double Room With Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Wood Box Twin Room(Fixed Window)

Hypo-allergenic bedding, in-room safe, blackout curtains

Wood Box Twin Room(Fixed Window)

  • Sleeps 2
  • 2 Double Beds

View all photos for Park Side Double Room With Balcony

Hypo-allergenic bedding, in-room safe, blackout curtains

Park Side Double Room With Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Park Side Twin Room With Balcony

Hypo-allergenic bedding, in-room safe, blackout curtains

Park Side Twin Room With Balcony

  • Sleeps 2
  • 2 Double Beds

View all photos for Park Side Twin Room With Balcony(Extra Bed)

Hypo-allergenic bedding, in-room safe, blackout curtains

Park Side Twin Room With Balcony(Extra Bed)

  • Sleeps 3
  • 1 Single Bed and 2 Double Beds

Similar properties

Interior

THE BLOSSOM KYOTO

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, (1674)
The price is NZ$258
for 1 room
includes taxes & fees
9 Mar - 10 Mar
THE BLOSSOM KYOTO

About the area

Kyoto

Umekoji Potel KYOTO places you in the centre of Kyoto, within just a 5-minute stroll of Kyoto Railway Museum and within 20 minutes of Kyoto Tower. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a rooftop terrace and a 24-hour front desk. Added amenities include a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 4-property class Shimogyo Ward hotel, you'll be 2 km (1.2 mi) from Kawaramachi Street and 3.3 km (2.1 mi) from Nijō Castle.

What's nearby

  • Kyoto Tower - 18 min walk
  • Kawaramachi Street - 3 min drive
  • Nishiki Market - 4 min drive
  • Nijō Castle - 4 min drive
  • Kiyomizu Temple - 6 min drive

Getting around

  • Umekoji-Kyotonishi Station - 9 min walk
  • Kyoto Station - 16 min walk
  • Osaka (ITM-Itami) - 46 min drive

Restaurants

  • ‪鹿の子 - ‬6 min walk
  • ‪レストラン・休憩所 - ‬12 min walk
  • ‪都野菜賀茂京都水族館前店 - ‬5 min walk
  • ‪市電カフェ - ‬2 min walk
  • ‪らーめん ゆう - ‬5 min walk

About this property

Umekoji Potel KYOTO

Hotel with a rooftop terrace, a quick walk to Kyoto Railway Museum
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Umekoji Potel KYOTO also features a rooftop terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Kyoto hotel is smoke free.

  • 144 guestrooms or units
  • Conference rooms
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Umekoji Potel KYOTO offers 144 accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include bidets, hairdryers and toothbrushes and toothpaste. Hypo-allergenic bedding and an iron/ironing board can be requested. Cots/infant beds (surcharge) are also available. Housekeeping is provided on request.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 2,500 per day)
  • Extended parking on site (JPY 2,500 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,630 for adults and JPY 1,100 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Children's games
  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • Lift (90 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Dinner is not included in half board rates for children 3-6 years old, and dinner can be requested for JPY 1,900. Guests who wish to have dinner must contact the property 1 days prior to arrival.
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner. Dinner is served from 5 to 7 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for JPY 1300 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Club card: JPY 0 per person, per night.
  • Child's club card: JPY 2200 per night, (from 3 to 6 years old).
  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

The listed mandatory club card fee covers facility fees for children.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3630 for adults and from JPY 1100 for children
  • Self-parking fee: JPY 2500 per day
  • Extended parking fee: JPY 2500 per day
  • Crib (infant bed) fee: JPY 1300 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Umekoji Potel KYOTO Hotel
Umekoji Potel KYOTO Kyoto
Umekoji Potel KYOTO Hotel Kyoto

Frequently asked questions

What is the cancellation policy at Umekoji Potel KYOTO?

Umekoji Potel KYOTO offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Umekoji Potel KYOTO?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Umekoji Potel KYOTO on 24 Feb 2025 start from NZ$219.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Umekoji Potel KYOTO?

Yep, Umekoji Potel KYOTO has a self car park for JPY 2500 per day. Additionally there is extended parking for JPY 2500 per day. Onsite parking is limited.

Is Umekoji Potel KYOTO family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Umekoji Potel KYOTO is a hit with families.

Does Umekoji Potel KYOTO serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Umekoji Potel KYOTO?

No, Umekoji Potel KYOTO does not offer an airport shuttle service.

Is there a bar or restaurant at Umekoji Potel KYOTO?

Yep, you can grab a meal at Umekoji Potel KYOTO's onsite restaurant.

What time are check-in & check-out at Umekoji Potel KYOTO?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Umekoji Potel KYOTO?

No, pets are not allowed.

Umekoji Potel KYOTO Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 187 reviews
Rating 8 - Good. 38 out of 187 reviews
Rating 6 - Okay. 6 out of 187 reviews
Rating 4 - Poor. 3 out of 187 reviews
Rating 2 - Terrible. 4 out of 187 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, staff helped coordinate luggage transfer to Tokyo. Room was new and bigger than our hotel in Osaka. Gave free drinks and snacks on the second floor.
Stayed 2 nights in Nov 2024

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so beautiful and peaceful. Love the park very very familyoriented well come back and stay again. Next time we come.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ramona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this hotel. Had daily sento time. The breakfast is amazing. Located next to a large park for walks. The kyoto aquarium is in the park. Close to the train station but not at all near the urban scramble of the station. Would stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have young kids this is the best hotel in all of Kyoto. Right next to a giant park that has a creek to play in(allowed as an outdoor playground), Kyoto aquarium, Train museum, and jungle gym playgrounds. Room was immaculate, staff extremely polite and helpful, and breakfast was delicious. Will be coming back next time we are in Japan
Stayed 3 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Appropriately (but not totally)Japanese
This is a very nice hotel, created in a modern, contemporary Japanese style. We enjoyed it. Clean, sleek Japanese decor. Clean premises (of course), good service (of course). Lovely room. Short walk (>10 min) from Umekoji train station. Breakfast buffet is exceptional: freshly prepared, broad selection of Japanese cuisine, but includes a modest choice of western dishes. Hotel features "experience spaces" open to all guests, including books/reading; coffee; music. This means no coffee maker in the room. Instead, you must find the "coffee space" on the fourth (?) floor, where you grind your own (curated) beans and brew your own cup. Oh well. Not our style in terms of convenience, especially first thing in the morning, but we will stay there again.
Stayed 2 nights in Oct 2024

8/10 Good

Akiko, Baltimore

Stayed 2 nights in Aug 2024

10/10 Excellent

Xianqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Chika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Umekoji Potel is undoubtedly one of the best hotels I've stayed in! The hotel was incredibly easy to get to and from Kyoto station (as Umekoji is one stop away) our room was amazing with a fantastic view of the park. The staff were amazing from the moment we stepped through the door and were always keen to help us when needed. The facilities are excellent and it was lovely to have different spaces to relax in other than our room. Incredibly family-friendly as well. Thanks for the lovely time!
Stayed 4 nights in Apr 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this hotel, one stop on local line from Kyoto central station or a 10-15 minute walk. The area is quiet next to a lovely park and there is a family mart, a 2 minute walk away which is handy. The staff were all lovely and friendly, helped us to send our bags in to our next hotel and we have limited Japanese. Our room was clean and lovely comfortable beds which is what you need after a day’s sightseeing. Would stay here again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sakura

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unassuming when you see the this hotel within a list of hotel but this is one of the best hotels (or technically a potel?) that I have stayed at in the past year. The area near the hotel is full of nature and you have an unblocked view of the sky from your room window. There is a cafe downstairs with tall glass windows if you want to spend your day on your laptop or reading a book while having coffee. There are also common space where you can self serve yourself drip coffee (with specialty coffee beans) or other drinks (alcoholic too). There are common rooms where you can find shelves of books, listen to music or play board games. The addition of these common rooms give a very friendly feel to your stay. This hotel is very unique in that sense and it's an easy recommendation for everybody who is looking for a great hotel to stay in Kyoto. Don't forget to try the hot amazake from the store near the hotel especially when it's chilly outside!
Stayed 7 nights in Feb 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Plenty of public spaces to enjoy yourself. I particularly enjoyed the music room but I thought it could be opened later into the evening.
Stayed 5 nights in Jan 2024

10/10 Excellent

Yiyin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay, will definitely come back again!
Stayed 1 night in Oct 2023

10/10 Excellent

Tingting

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazing.
Stayed 2 nights in Oct 2023

10/10 Excellent

MARIA DIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Ju-Chun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Kyoto getaway.
Very good facility, good breakfast buffet, and amazingly close to station and family friendly.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel that takes pride in encouraging and ensuring you relax when staying there. LOVED the opportunities available to play board games, enjoy complimentary drinks, nibbles, loungewear and the rooftop terrace!
Stayed 1 night in Jul 2023

10/10 Excellent

KAIYUAN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Provides way more amenities than a regular hotel, the free juices and alcohol is a huge plus.
Stayed 4 nights in Apr 2023

10/10 Excellent

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Rochel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities, friendly hotel crew
Stayed 3 nights in Apr 2023

10/10 Excellent

Takuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrific and
Stayed 2 nights in Mar 2023

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great customer service. They helped my husband to organize a spa day for my birthday and left me a little present by the door on the day. They have a couple of indoor play areas for kids, a music room and complementary snacks including juice, wine and beer in the second floor. The location is great with easy access to restaurants and the train station. There was a temporary ice skating ring set up at the end of the street during the christmas week which my daughter and I loved!

8/10 Good

Simon, Chigasaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Staff & service
Overrated
Horrible check-in experienced. Rude and incapable staff denied check in at 3pm with reference to other people waiting, simply asking to come back later. Then requested to show identification despite address in Japan, then asking to input the address in the system, then asking for the ID again. Finally even asking Japanese partner for ID. Ms U. at check in both lacking manners and education
Stayed 1 night in Nov 2022