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Fairmont Le Manoir Richelieu

4.5 star property
Luxury hotel with full-service spa and golf course
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont Le Manoir Richelieu

Front of property
Restaurant
Front of property
Front of property
Front of property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
The price is NZ$391
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
181, rue Richelieu, La Malbaie, QC, G5A1X7
  • Charlevoix Casino
    7 min walk
  • Charlevoix Museum
    18 min walk
  • Restaurant Terrasse le Vieux Club House
    2 min walk
  • Riviere du Loup, QC (YRI)
    252 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, View (Fairmont St. Laurent)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, View (Fairmont St. Laurent)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Fairmont)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Fairmont)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, River View

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, River View

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 23.2 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, View (Fairmont St. Laurent)

Room, 1 Queen Bed, Non Smoking (Fairmont St. Laurent)

Room, 1 Queen Bed, Non Smoking, View (Fairmont St. Laurent)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 18.6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed, Non Smoking, View (Fairmont St. Laurent)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Double Room, 1 Double Bed, Non Smoking, View (Fairmont St. Laurent)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 19 sq m
  • River view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Fairmont Room)

Room, 1 Queen Bed, Non Smoking (Fairmont Room)

Room, 1 Queen Bed, Non Smoking (Fairmont Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed, Non Smoking (Fairmont Room)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Double Room, 1 Double Bed, Non Smoking (Fairmont Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed, Non Smoking

Deluxe Double Room, 1 Double Bed, Non Smoking

Deluxe Double Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 23.2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, River View (Deluxe View Jacuzzi)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, River View (Deluxe View Jacuzzi)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, River View

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property

Hotel et Pavillons Le Petit Manoir du Casino

Hot tub
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (1055)
The price is NZ$246
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Hotel et Pavillons Le Petit Manoir du Casino

About the area

La Malbaie

A luxury stay in La Malbaie awaits you at Fairmont Le Manoir Richelieu. You'll be steps from Charlevoix Casino. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa and a golf course. .A day of pampering at Moment Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Le Saint-Laurent, is open for brunch and dinner. La Brise Lobby Bar is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to mini golf. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a short walk of this 4.5-property class La Malbaie hotel include Saint Lawrence River and within a 20-minute walk you'll find Charlevoix Museum.

What's nearby

  • Charlevoix Casino - 7 min walk
  • Murray Bay Golf Club - 4 min drive
  • Astronomical Observatories and Charlevoix Meteorite Crater - 5 min drive
  • Fairmont Le Manoir Richelieu Golf Club - 5 min drive
  • Les Jardins de Quatre-Vents - 8 min drive

Getting around

  • Jean Lesage International Airport (YQB) - 127 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Toujours Mikes - ‬5 min drive
  • ‪Belles et Bum - ‬5 min drive
  • ‪Bar Laitier la Goelette Inc - ‬4 min drive
  • ‪Menaud - ‬11 min drive

About this property

Fairmont Le Manoir Richelieu

Luxury hotel with full-service spa and golf course
Fairmont Le Manoir Richelieu offers its guests a full-service spa, a golf course, and outdoor tennis courts. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A casino, an outdoor pool, and an indoor pool are also featured at the luxury Fairmont Le Manoir Richelieu. Free self parking is available.

  • 405 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Casino
  • Childcare (surcharge)
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • Coffee shop
  • Bar by the pool
  • Dining venue
Fairmont Le Manoir Richelieu offers 405 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. Flat-screen televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and hairdryers.

This La Malbaie hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Moment Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 1 mile
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bellerive
  • La Brise Lobby Bar
  • Le Point Cardinal
  • Le Saint-Laurent

Things to do

  • 2 outdoor tennis courts
  • 20 gaming tables
  • 24-hour gym
  • 27-hole golf course
  • 825 slot machines
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Casino
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Ski storage
  • Sledding
  • Snowmobiling
  • Snowshoeing
  • Spa tub
  • Steam room
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 57.50 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 60 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 57.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 062436, 2025-11-30

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Manoir
Fairmont Manoir Richelieu
Fairmont Manoir Richelieu Hotel La Malbaie
Fairmont Manoir Richelieu La Malbaie
Fairmont Richelieu
Manoir Fairmont
Manoir Fairmont Richelieu
Manoir Richelieu
Manoir Richelieu Fairmont
Richelieu Fairmont
Fairmont Manoir Richelieu Hotel
Fairmont La Malbaie
Fairmont Le Manoir Richelieu Hotel La Malbaie
Fairmont Le Manoir Richelieu La Malbaie, Quebec, Canada
La Malbaie Fairmont
Fairmont Hotel La Malbaie
Fairmont Manoir Richelieu Resort La Malbaie
Fairmont Manoir Richelieu Resort
Fairmont Manoir Richelieu Mal
Fairmont Le Manoir Richelieu Hotel
Fairmont Le Manoir Richelieu La Malbaie
Fairmont Le Manoir Richelieu Hotel La Malbaie

Frequently asked questions

What is the cancellation policy at Fairmont Le Manoir Richelieu?

Fairmont Le Manoir Richelieu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Le Manoir Richelieu?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Fairmont Le Manoir Richelieu on 5 Jan 2025 start from NZ$391.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Le Manoir Richelieu?

Yep, Fairmont Le Manoir Richelieu has a free self car park.

Is there a spa on site at Fairmont Le Manoir Richelieu?

Yep, Moment Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Fairmont Le Manoir Richelieu have a pool?

Fairmont Le Manoir Richelieu has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Fairmont Le Manoir Richelieu?

Fairmont Le Manoir Richelieu features a full-service spa, a health club and an outdoor pool.

What makes Fairmont Le Manoir Richelieu a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont Le Manoir Richelieu.

Is Fairmont Le Manoir Richelieu family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as free infant beds in the guestrooms, it's no surprise that Fairmont Le Manoir Richelieu is a hit with families.

Is there a free airport shuttle available at Fairmont Le Manoir Richelieu?

No, Fairmont Le Manoir Richelieu does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Le Manoir Richelieu?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Fairmont Le Manoir Richelieu?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairmont Le Manoir Richelieu?

Cats and dogs are welcome at Fairmont Le Manoir Richelieu, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Fairmont Le Manoir Richelieu?

Yep, Fairmont Le Manoir Richelieu has a 27-hole golf course. A golf driving range, golf lessons and mini golf are available.

Fairmont Le Manoir Richelieu Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Douglas

Travelled with partner
Liked: Staff & service
i liked the place but i found it expensiive for the room was not s big on the fourth floor and the parking is not available for guests . free parking for the casino but not free for guests that pay good money for rooms that are expensive otherwise the surroundings are great supper was good and brunch was also good .
Stayed 1 night in Sep 2024

6/10 Okay

Jean-Philippe

Business traveller
Disliked: Staff & service
Deception au Manoir
Les chambres ont besoin de rénovation et sont loin d'être au gout du joiur, pas de branchement USB et pas de garde robe ou de pole pour accrocher les vetements
Stayed 1 night in Sep 2024

6/10 Okay

Leonel

All good except for doorman and bellmen at arrival and departure , completely absent ! We carried our luggage and parked our car ! No one to greet , say goodbye or offered to help! Not acceptable for a 5 star hotel ! Also, because we arrived much earlier , our room was not ready, (which we expected already and were ok with it ) but we were told by reception check in clerk we would be notified by text or email when ready ! Had time to store our luggage with bellman , go out to town for lunch , visited the facilities , then came back and waited in lobby until 5 PM ! The message never came ! ! 1 hour past check-in time of 4:00 PM! Then again had trouble getting my luggage back from bellman ( absent again ) who had given us a luggage claim coupon used usually for golfers , but we were not golfers ! Reception clerk took care of it ! It was clear to us that normal occasional travellers were not treated the same as the regular golf members! But that’s only our impression maybe ! However that’s still our impression ! Besides that, Fairmont Le Manoir Richelieu is a beautiful , historical building , with great views of sun rise over the Saint -Laurent River ! Our room was comfortable , clean and had a great view! Shower was a little weak ! No water in fridge upon arrival ! Didn’t feel like eating at hotel ! Local restaurants are excellent and overall it was a beautiful drive all around with river and mountains views and local villages !
Stayed 1 night in Sep 2024

10/10 Excellent

Martine

Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historical resort! Enjoyed our few days! The food was delicious golf was great and the views were spectacular!
Stayed 2 nights in Sep 2024

10/10 Excellent

Aleksandra

Stayed 2 nights in Sep 2024

10/10 Excellent

michael

Stayed 3 nights in Aug 2024

10/10 Excellent

Sebastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Clio

Stayed 1 night in Aug 2024

8/10 Good

Marco, New York

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2024

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Lindsay

Travelled with pets, Travelled with partner
Disliked: Staff & service
We had booked advising the hotel - that we had a small - 8 lb dog. We asked to sit on the patio with our well behaved dog for dinner. We were informed quite rudely by a male staff - absolutely not. 10 minutes prior the gentleman at reception who checked us in - said that we would be welcome to sit outside with our pet for dinner. Same conversation with the unpleasant staff downstairs in the restaurant. The location is beautiful at this hotel. We had room service and the food was average. We will not forget how rude the staff were to us. Definitely the most unpleasant Fairmont experience we have had.
Stayed 1 night in Aug 2024

8/10 Good

Scott, st lazare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a bit tired, but it has been for years. The location and views are stunning but the lobby, hallways and especially the rooms all need some TLC.
Stayed 2 nights in Aug 2024

10/10 Excellent

Trung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property surroundings was very well mancured
Stayed 2 nights in Aug 2024

6/10 Okay

Martha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous swimming pools, indoor and outdoor, gym, walking paths at different levels of difficulty, wonderful shops. Otherwise, I was disappointed. Very slow service and often not very customer oriented. Same price rooms can vary a lot in quality of view. I could at times hear some distant low tone mechanical or booming noise from my (inferior) water view room, including after midnight.
Stayed 1 night in Aug 2024

8/10 Good

venicio n

Travelled with partner
Liked: Staff & service, property conditions & facilities
Over all enjoyed but housekeeping :(
Stayed 3 nights in Aug 2024

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Shuang

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Will come back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jean-Paul

Stayed 2 nights in Aug 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and restaurant recommendation
Fairmont properties are known for their customer attention and well-appointed hotels and this property is no exception. Our concierge Laurent was incredible and made recommendations which led us to have a more enjoyable experience than if we tried to put together our own plans. The best recommendation? Make a reservation at La Marmite Cafe & Bistro and you will not be disappointed and may dream about the meal for days to come! The Fairmont also gives you casino vouchers during your stay which adds to the fun. If there is any issue I had it was the parking lot. They were free to self-park which was great but they were all up the hills and there did not seem to be shuttles. This may make it challenging for anyone with mobility issues especially arriving late or leaving early.
Stayed 3 nights in Aug 2024

10/10 Excellent

Emma

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and views with very friendly helpful staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Gennady

Travelled with family
Liked: Cleanliness
Subject: Disappointing Experience at Le Manoir Richelieu As a loyal Fairmont customer, I regret to say that the service at Le Manoir Richelieu has been declining. For a hotel rated 4.5 out of 5, I was surprised to find no bottled water provided in the room. Additionally, the practice of nickel-and-diming for room upgrades feels unworthy of the Fairmont brand. To add to my disappointment, there was no service available after 10 PM. While I have been a dedicated guest, I am now considering other options due to the lack of satisfactory service. It’s unfortunate that your hotel remains my only convenient choice in the area, but I’ll be exploring alternatives.
Stayed 1 night in Aug 2024

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024