4/10 Poor
gordon
Travelled with partner
15 Aug 2024
Disliked: Staff & service
Before you read my review, please be aware that I have stayed in hundreds of hotels over the past 30 years ranging from very posh to extremely basic and I have never previously felt the need to provide a negative review, however Maisons du Monde Hôtel & Suites - La Rochelle Vieux Port deserves an absolute stinker. Put simply, if customer service matters to you at all, absolutely do not stay in this hotel. The staff from the hotel manager to the cleaners to the receptionists have an appalling attitude. My wife and I stayed in the hotel for 4 nights in August 2024 and it seemed that the hotel was being run with a skeleton staff during peak season. Room cleaning was very hit and miss and the response from the manager and his receptionists was to make excuses about it being a really busy day with lots of change-overs. If this was a cheap hotel, you might just shrug your shoulders and say something about getting what you pay for, but it's not a cheap hotel. Very disappointing experience which took the edge off our holiday. In summary, I will never stay in this hotel again and I strongly advise others to avoid Maisons du Monde Hôtel & Suites - La Rochelle Vieux Port.
gordon
Stayed 4 nights in Aug 2024