4/10 Poor
Matthew, Vancouver
Travelled with pets, Travelled with partner
24 Aug 2024
Disliked: Property conditions & facilities
This property is not as described. It seemed like a great option, however, it did not come close to hitting standard expectations from a hotel. The rooms are beyond terrible. Wallpaper peeling, holes in the ceiling, permanently fogged bathroom mirror. The water was unusable. Not drinkable. The provided solution was a communal water dispenser in the lobby and a glass carafe to fill up yourself. They had no ice. They informed me they are too busy attending to other matters to bring in ice. When I addressed all of the above, they offered us dinner, however the idea of eating food prepared with not drinkable water was off putting so I declined. They have a ridiculous cancellation policy- you cannot cancel two weeks leading up to your reservation. All I wanted was a refund and to leave, this was never offered so we stayed the night and got up early to GTFO. At least the bed linen was clean. We were afraid of the water so didn’t use the shower. Oh also they are not licensed, but advertise a bar and restaurant. The menu features non existent overpriced wine options. The toilet stopped flushing. Upon further inspection the chain mechanism was held together with a paper clip. They charge a pet fee higher than most luxury hotels. This was not a good experience.
Matthew
Stayed 1 night in Aug 2024
