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Lancaster Marriott at Penn Square

3.5 star property
Central Lancaster hotel connected to the convention centre, steps from Central Market

Photo gallery for Lancaster Marriott at Penn Square

2 bars/lounges, rooftop bar
Lobby
3 restaurants, breakfast, lunch served; local and international cuisine
Meeting facility
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Pool
  • Gym
  • Breakfast available
The current price is NZ$299
includes taxes & fees
10 Mar - 11 Mar

Explore the area

Map
25 South Queen Street, Lancaster, PA, 17603
  • Central Market
    ‪1 min walk‬
  • Lancaster Marriott at Penn Square
    ‪1 min walk‬
  • Fulton Theatre
    ‪3 min walk‬
  • Lancaster, PA (LNS)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner (Hearing Accessible)

Pillow-top beds, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Corner (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Sofa bed - double
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View, Corner

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, City View, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Sofa bed - double
  • 32 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Pillow-top beds, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Separate bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

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About the area

Lancaster

Lancaster Marriott at Penn Square puts you in the heart of Lancaster, connected to the convention centre and within steps of Central Market and Lancaster Marriott at Penn Square. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The Exchange is open for lunch and dinner. Enjoy the indoor swimming pool and gym. 72204 square feet (6708 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a short walk of this 3.5-property class Historic Downtown Lancaster hotel include Lancaster County Convention Center and Franklin & Marshall College is within 30 minutes.

What's nearby

  • Central Market - 1 min walk - 0.1 km
  • Lancaster Marriott at Penn Square - 1 min walk - 0.2 km
  • Fulton Theatre - 3 min walk - 0.3 km
  • Lancaster County Convention Center - 3 min walk - 0.3 km
  • Franklin & Marshall College - 3 min drive - 2.0 km

Getting around

  • Lancaster Station - 3 min drive
  • Harrisburg, PA (MDT-Harrisburg Intl.) - 37 min drive

Restaurants

  • ‪Annie Bailey's Irish Public House - ‬2 min walk
  • ‪Tellus360 - ‬2 min walk
  • ‪Shot And Bottle - ‬1 min walk
  • ‪Yorgos Restaurant & Lounge - ‬1 min walk
  • ‪Prince Street Cafe - ‬3 min walk

About this property

Lancaster Marriott at Penn Square

Central Lancaster hotel connected to the convention centre, steps from Central Market
Lancaster Marriott at Penn Square offers its guests a full-service spa, an indoor pool, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 72204 square feet (6708 square metres) and includes conference space. The business-friendly Lancaster Marriott at Penn Square also features a garden, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3.5-star Lancaster hotel is smoke free.

  • 416 guestrooms or units
  • 19 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 72204 sq ft of conference space
  • 6708 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop
Lancaster Marriott at Penn Square offers 416 accommodations with a safe and free newspapers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Lancaster hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 11.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Plough
  • The Exchange
  • Two Kings

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 72,204 square feet of conference space
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (122 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (51 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.50 per person
  • Fee for in-room wireless Internet: USD 11.95 per day (rates may vary)
  • Self-parking fee: USD 15 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lancaster Marriott Penn Square
Lancaster Penn Square Marriott
Marriott Lancaster Penn Square
Marriott Penn
Marriott Penn Hotel
Marriott Penn Hotel Lancaster Square
Lancaster Marriott At Penn Square Hotel Lancaster
Lancaster Marriott Penn Square Hotel
Marriott Penn Square Hotel
Marriott Penn Square
Lancaster Marriott at Penn Square Hotel
Lancaster Marriott at Penn Square Lancaster
Lancaster Marriott at Penn Square Hotel Lancaster

Frequently asked questions

What is the cancellation policy at Lancaster Marriott at Penn Square?

Lancaster Marriott at Penn Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lancaster Marriott at Penn Square?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Lancaster Marriott at Penn Square on 10 Mar 2025 start from NZ$298.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lancaster Marriott at Penn Square?

Yep, Lancaster Marriott at Penn Square has a self car park with in/out privileges for USD 15 per day.

Is there a spa on site at Lancaster Marriott at Penn Square?

Yep, there is an onsite spa at Lancaster Marriott at Penn Square. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Lancaster Marriott at Penn Square have a pool?

Lancaster Marriott at Penn Square has an indoor pool.

What luxury perks are available at Lancaster Marriott at Penn Square?

Lancaster Marriott at Penn Square features a full-service spa, an indoor pool and 3 restaurants.

What makes Lancaster Marriott at Penn Square a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Lancaster Marriott at Penn Square.

Is Lancaster Marriott at Penn Square family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Lancaster Marriott at Penn Square is a hit with families.

Does Lancaster Marriott at Penn Square serve breakfast?

You bet, buffet brekkie is available on weekdays from 6:30 AM to 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Lancaster Marriott at Penn Square?

No, Lancaster Marriott at Penn Square does not offer an airport shuttle service.

Is there a bar or restaurant at Lancaster Marriott at Penn Square?

Yep, you can grab a meal at Lancaster Marriott at Penn Square's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Lancaster Marriott at Penn Square?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Lancaster Marriott at Penn Square?

No, pets are not allowed.

Lancaster Marriott at Penn Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1008 reviews
Rating 8 - Good. 228 out of 1008 reviews
Rating 6 - Okay. 96 out of 1008 reviews
Rating 4 - Poor. 51 out of 1008 reviews
Rating 2 - Terrible. 29 out of 1008 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicr Stay
Beautiful hotel, but would like a microwave and room service. it was difficult to not have a microwave or room service.
Stayed 3 nights in Nov 2024

6/10 Okay

Rich E

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Great location, for a Hilton to take over.
No valet, no bellhop, must park in parking garage at convention center and none of which they tell you in person or online. Room was dusty and many areas of the room have not ever been cleaned. Zoom in on photos and you can see what I’m talking about. One of the three restaurants is only open for breakfast, the other two only take walkins to sit/stand at bar as they only seat you in the dining room with a reservation; even with empty tables everywhere. Not at all customer friendly and definitely don’t care you are staying at hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2024

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed under one roof
Stayed 1 night in Nov 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Clyde, chseapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant and staff outstanding. Did not like that there was no drop off guest and luggage entrance. Loved the rooftop bar but did not like that couldn’t access from inside the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

8/10 Good

Gail

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They do not have parking for this hotel. You have to park and pay at a near by lot.
Stayed 1 night in Nov 2024

4/10 Poor

Shenita

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service
We loved the room. Very clean and quiet. However, there was construction at the front entrance and we had to ask a construction worker how to enter the building. Then we had a hard time finding the entrance to the garage. After construction is finished things should be great!
Stayed 1 night in Oct 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room itself was great! Very clean however entering the hotel was a mess...the only instruction I received was to enter the garage and I ended up walking in circles to find said entrance. Another issue was only one elevator was working until the day we left and there is 18 or 19 floors in the whole hotel. I also couldn't connect my visit to the app at all and had to pay for internet despite having an account. No working vending machine on our floor so we had to go out at night to pick up snacks and drinks while the surrounding area had a massive homeless community.
Stayed 2 nights in Oct 2024

10/10 Excellent

Yarden, chapel hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and view for the town. Staff was very nice. The area is center to the city which was great but it didnt have a lot to do as its a small city
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Carolyn

na
Stayed 1 night in Oct 2024

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Anke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and the staff is very friendly
Stayed 1 night in Oct 2024

10/10 Excellent

drew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in the center of the city
Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Beryl

Travelled with group
Disliked: Staff & service, property conditions & facilities
Marriott should be ashamed of how this property looks and is being operated currently (September 2024). They are doing construction of the front entrance, so there is no place to pull your car up when you arrive. They have a side entrance, however to pull your car up, you are in a lane of traffic and people driving by will honk and almost run into your car. They instruct guests to park in the parking lot for the convention center (around the block), and then "bring your bags through the sky-walk." This is not convenient in any way, and if you can't find a parking spot close to the sky-walk entrance you have to carry your bags around the parking garage, then carry them through the sky-walk, and into the hotel. When we checked in (around 5 pm) there was NO hotel staff to help with the bags. After speaking with multiple front-desk staff finally one of the front-desk staff helped with the bags. The rooms are very average. And the location is pretty poor, it feels unsafe at night. The only friendly and helpful Marriott staff member was the concierge. I would never stay at this hotel again, and not recommend it.
Stayed 2 nights in Sep 2024

10/10 Excellent

jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Funda

Stayed 1 night in Sep 2024

6/10 Okay

Theresa

Disliked: Property conditions & facilities
Front entrance under construction Clean lady rude
Stayed 2 nights in Sep 2024

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Patricia

Travelled with family
Disliked: Amenities
The parking garage was so inconvenient for transporting luggage into building. The shower in the bathroom was impossible to adjust proper water temperature. It would change from ice cold to scalding hot during the shower. Housekeeping left us 1 washcloth for 3 adults. The room had no drawers or any kind of shelf or storage for clothing other than a slim closet for clothes on hangers.
Stayed 2 nights in Sep 2024