2/10 Terrible
Lynn
Travelled with family
28 Apr 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE URINE SMELL ROOM1663 DO NOT STAY HERE
First of off when I got there they told me they didn't have my room which I purchased. I had to insist I wanted the room that I picked then he said yes we have one. As soon as we got into the room it had a horrific smell . I immediately notified the manager and said he could do nothing since housecleaning was not available and that the next day housecleaning would do a deep cleaning. Needless to say , my son slept downstairs in the sofa bed which sofa was old had no strings anymore very uncomfortable but more than anything he got sick due to the severe smell of the room. He ended up throwing up and nauseaous all next day. Since we had a graduation early that morning I told front desk to make sure they cleaned becuase we were all getting sick from that smell. We got back and room was not clearned I have to go downstairs and firmly ask them either to give us another room or immediately clean . I told them they should have never issued that room to any guest. It smelled like urine. They did clean but smell continued . My son had to stay with family member at a different hotel due to smell was too bad for him. Coffee maker was not working , food at restaurant was awful overpriced for cold food. I would NOT RECCOMMEND this place for noone. It was the most horrible hotel I have every stayed. I am at home now with headache and still feel nauesous of the smell we had to sleep in.
Lynn
Stayed 2 nights in Apr 2025