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Embassy Suites by Hilton Convention Center Las Vegas

3.5 star property
Hotel with free breakfast, a quick walk to Sphere

Photo gallery for Embassy Suites by Hilton Convention Center Las Vegas

Lobby
Exterior
1 bedroom, in-room safe, desk, laptop workspace
King Large Balcony Suite, Non Smoking | View from room
King Large Balcony Suite, Non Smoking | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Parking available
  • Gym
The current price is NZ$274
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
3600 Paradise Road, Las Vegas, NV, 89169
  • Sphere
    ‪10 min walk‬
  • Las Vegas Convention Center
    ‪12 min walk‬
  • The Venetian Expo Center
    ‪15 min walk‬
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for King Suite, Step-out Balcony, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

King Suite, Step-out Balcony, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for King Conference Suite, Non Smoking

King Conference Suite, Non Smoking | Living area

King Conference Suite, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for King Suite, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

King Suite, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - queen
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (Conference)

Suite, 2 Queen Beds (Conference)

Suite, 2 Queen Beds (Conference)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for King Large Balcony Suite, Non Smoking

View from room

King Large Balcony Suite, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing Acc)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Hearing Acc)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Front of property - evening/night

Hilton Grand Vacations Club on the Las Vegas Strip

  • Pool
  • Spa
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (6701)
The price is NZ$530
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hilton Grand Vacations Club on the Las Vegas Strip

About the area

Las Vegas

Embassy Suites by Hilton Convention Center Las Vegas places you in the centre of Las Vegas, within just a 15-minute stroll of Sphere and Las Vegas Convention Center. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .Terrace Bar is the hotel's own lobby lounge. Enjoy the 24-hour gym, Hot tub and pool loungers. 11000 square feet (1022 square metres) of event facilities include 18 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also valet parking, along with the convenience of a free shopping centre shuttle. .Sights within a 20-minute walk of this 3.5-property class Las Vegas hotel include The Venetian Expo Center and CAESARS FORUM.

What's nearby

  • Sphere - 10 min walk - 0.9 km
  • Las Vegas Convention Center - 12 min walk - 1.0 km
  • The Venetian Expo Center - 15 min walk - 1.3 km
  • Fashion Show Mall - 3 min drive - 2.3 km
  • T-Mobile Arena - 5 min drive - 4.6 km

Getting around

  • Las Vegas Convention Center Monorail Station - 9 min walk
  • Las Vegas International Airport Station - 26 min drive
  • Las Vegas, NV (LAS-Harry Reid Intl.) - 15 min drive

Restaurants

  • ‪Gold Mine Bar & Grill - ‬16 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Vegas Street Eats - ‬3 min drive
  • ‪Las Famosas De Jose - ‬9 min walk
  • ‪Gourmet Grill - ‬11 min walk

About this property

Embassy Suites by Hilton Convention Center Las Vegas

Hotel with free breakfast, a quick walk to Sphere
Embassy Suites by Hilton Convention Center Las Vegas offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre and 18 meeting rooms are available. Event space at this hotel measures 11000 square feet (1022 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Convention Center Las Vegas. Parking is available for a fee.

This 3.5-star Las Vegas hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 11 levels
  • 11000 sq ft of conference space
  • 1022 sq. m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Convention Center Las Vegas offers 286 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with queen sofa beds. 37-inch flat-screen televisions come with premium digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Filipino, German, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Terrace Bar

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 11,000 square feet of conference space
  • 18 meeting rooms
  • 24-hour business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 18 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Convention
Embassy Suites Convention Center Las Vegas
Embassy Suites Convention Hotel
Embassy Suites Convention Hotel Las Vegas Center
Embassy Suites Hilton Convention Center Las Vegas Hotel
Embassy Suites Hilton Convention Hotel
Embassy Suites Hilton Convention Center Las Vegas
Embassy Suites Convention Center Las Vegas Hotel Las Vegas
Embassy Suites by Hilton Convention Center Las Vegas Hotel
Embassy Suites by Hilton Convention Center Las Vegas Las Vegas

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Convention Center Las Vegas?

Embassy Suites by Hilton Convention Center Las Vegas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Convention Center Las Vegas?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Convention Center Las Vegas on 9 Mar 2025 start from NZ$273.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Convention Center Las Vegas?

Yep, Embassy Suites by Hilton Convention Center Las Vegas has an uncovered self car park with in/out privileges for USD 18 per day.

Does Embassy Suites by Hilton Convention Center Las Vegas have a pool?

Embassy Suites by Hilton Convention Center Las Vegas has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Embassy Suites by Hilton Convention Center Las Vegas family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Convention Center Las Vegas is a hit with families.

Does Embassy Suites by Hilton Convention Center Las Vegas serve breakfast?

Yep, visitors love the free buffet brekkie here! Available on weekdays between 6:30 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Convention Center Las Vegas?

No, Embassy Suites by Hilton Convention Center Las Vegas does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Convention Center Las Vegas?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Convention Center Las Vegas?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Convention Center Las Vegas Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 689 out of 1471 reviews
Rating 8 - Good. 304 out of 1471 reviews
Rating 6 - Okay. 195 out of 1471 reviews
Rating 4 - Poor. 133 out of 1471 reviews
Rating 2 - Terrible. 150 out of 1471 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

sujeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, hasslefree and awesome breakfast
Clean and smell free hotel. 5-7 min drive from strip.. Awesome breakfast and evening drink n snacks. No smoke smell. We love it..
Stayed 1 night in Nov 2024

8/10 Good

Othon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Madhu Sudan Gupta

Stayed 2 nights in Nov 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and organized
Stayed 3 nights in Nov 2024

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Stay but the hotel Needs an update
Many things are good but others require attention. The hotel require an update, the rooms are a little bit old, we wanted to use the sofa to sleep, but the mattress was uncomfortable, I could feel the springs in the mattress. When I took the shower I saw both, the bottles of shampoo and conditioner were almost empty. The other beds were great and very comfortable. The breakfast was very good and enough for all. I was contacted for the personal of the hotel and I told them those issues and they tried to fix some of those issues. I liked her attitude about it and her diligence to fix some of those issues.
Stayed 2 nights in Nov 2024

4/10 Poor

milton

Disliked: Amenities, property conditions & facilities
Breakfast was limited the hotel needs to be remodeled
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location off the strip. Happy Hour and to order omelets were highlightes. Hope your Wi-Fi installation is complete soon, it was a bit challenging to connect to the internet. Only correction I would offer for the great breakfast options, is that the orange juice tasted like orange flavored water, that’s an easy fix. Otherwise good stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Yiming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable sofa bed
The sofa bed was extremely uncomfortable and no comfort on the bed only top sheets.
Stayed 2 nights in Nov 2024

2/10 Terrible

laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not recommended many issues
We stayed at this hotel because we were in Vegas for the F1... on our first night our restroom was clogged so the maintenance guy took 40 + minutes to come to our room to fix it, which he said he did but next time we went to the restroom it got clogged again. Maintenance once again took almost 1 hr, to go to out room and this time he ask us to ask for another room because the restroom was 'Really' clogged up. We did not get our new room till 1:30 a.m. and we have a lady touching all of our belongings packing them up.... Then another day we used the shuttle service, please DO NOT do it since they didn't pick up us, the driver instead of using the designated shuttle pick up drop off area decided to drop guests in the street, so we had to run to try to catch it but the driver wave at us good bye and left. As I reported the situation I got confronted by the driver stating that he wasn't the one that did it, it was another driver and I needed to sign a document stating that; my response to that confrontation was that we were guests so we did not have to be signing any type of docs stating if he was or not the driver that didn't pick us up. What I am saying here is I would NOT recommend this hotel if you want to have a smooth stay
Stayed 2 nights in Nov 2024

2/10 Terrible

John

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unhappy
Stayed 1 night in Nov 2024

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

jinyoung

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, beds were comfortable. The only thing that wasn’t so good was the food.
Stayed 3 nights in Nov 2024

6/10 Okay

Maura

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The breakfast was very good. I booked this hotel for indoor pool for grandkids. The pool was cold and the area was not kept up. Very disappointed
Stayed 1 night in Nov 2024

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Nov 2024

10/10 Excellent

Yamilet

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Nov 2024

6/10 Okay

Miriam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
El personal fue muy amable, mi recámara estaba sucia, había polvo por todas partes. Las sábanas y ropa de cama se sentían sucias con polvo, olía a lugar cerrado por mucho tiempo. No había jabón para las manos, la señal de internet es pobre, y si quieres mejor internet debes pagar por el. Los elevadores frecuentemente estaban descompuestos.
Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 2 nights in Nov 2024

10/10 Excellent

Whitney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Rosezetta

Stayed 2 nights in Nov 2024

10/10 Excellent

Jose L

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It was overall good
Stayed 2 nights in Nov 2024

4/10 Poor

Margaret

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
I have stayed at different Embassy Suites and this time was not ideal. I went this time for conference event, so booked Embassy for conveniences with breakfast served. However thus had very bad food poisoning experiences with both me and my Mom who is over 90 years, clear clues of only 2 food we both ate at the restaurant that the hotel provided, 1 small piece of sausage and 1 small pancake, the others we ate differently. Surprisingly no one ever followed up with us after my phone call, even though the front desk people who picked my phone said reporting to the manager, but never seeing him/her showing up, very disappointed. Besides, when we checked into the room, there was trash unvacuumed on the carpet, the room felt kind of dirty, did mention all these to the front desk on checking out. We will never stay at Embassy Suites anymore.
Stayed 5 nights in Nov 2024