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Embassy Suites by Hilton Las Vegas

3.5 star property
Hotel with 2 hot tubs, steps from University of Nevada, Las Vegas

Photo gallery for Embassy Suites by Hilton Las Vegas

Exterior
Lobby
Lobby
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Parking available
  • Housekeeping
The current price is NZ$270
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
4315 University Center Drive, Las Vegas, NV, 89119
  • Thomas and Mack Center
    ‪17 min walk‬
  • T-Mobile Arena
    ‪4 min drive‬
  • Allegiant Stadium
    ‪6 min drive‬
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible (Mobility, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Double Beds, Accessible (Mobility, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Pillow-top bed
Egyptian cotton bed sheets
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Pillow-top bed
Egyptian cotton bed sheets
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Egyptian cotton bed sheets
Down duvet
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Pillow-top bed
Egyptian cotton bed sheets
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking (2 Rooms)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Suite, 2 Double Beds, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Allergy Friendly (Pure Wellness)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed, Allergy Friendly (Pure Wellness)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly (Pure Wellness)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Double Beds, Allergy Friendly (Pure Wellness)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Allergy Friendly (Pure, Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Double Beds, Accessible, Allergy Friendly (Pure, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds

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About the area

Las Vegas

Embassy Suites by Hilton Las Vegas puts you in the heart of Las Vegas, within just a 10-minute stroll of University of Nevada, Las Vegas and Atomic Museum. Highlights at this hotel include 2 hot tubs, a restaurant and an outdoor swimming pool. .The restaurant, Three Palms Cafe, is open for brunch, lunch and dinner. Embassy Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym and pool loungers. 16574 square feet (1540 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free cooked-to-order breakfast is offered between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Las Vegas hotel include Desert Research Institute and UNLV Special Collections.

What's nearby

  • University of Nevada, Las Vegas - 1 min walk - 0.1 km
  • Thomas and Mack Center - 17 min walk - 1.5 km
  • MGM Grand Casino - 4 min drive - 3.1 km
  • T-Mobile Arena - 4 min drive - 3.5 km
  • Allegiant Stadium - 6 min drive - 5.6 km

Getting around

  • Ballys and Paris Las Vegas Monorail Station - 3 min drive
  • Las Vegas International Airport Station - 5 min drive
  • Las Vegas, NV (LAS-Harry Reid Intl.) - 4 min drive

Restaurants

  • ‪Lotus of Siam - ‬12 min walk
  • ‪Hofbrauhaus Las Vegas - ‬6 min walk
  • ‪Gangnam Asian BBQ Dining - ‬4 min walk
  • ‪Funny Library Coffee Shop - ‬6 min walk
  • ‪Big Chicken - ‬4 min walk

About this property

Embassy Suites by Hilton Las Vegas

Hotel with 2 hot tubs, steps from University of Nevada, Las Vegas
Embassy Suites by Hilton Las Vegas offers its guests 2 hot tubs, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 16574 square feet (1540 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Las Vegas. Parking is available for a fee.

This 3.5-star Las Vegas hotel is smoke free.

  • 220 guestrooms or units
  • 6 levels
  • 16574 sq ft of conference space
  • 1540 sq. m of conference space
  • Built in 1999
  • Cooked-to-order breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Las Vegas offers 220 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This Las Vegas hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Spanish

Similar properties

Lobby

Embassy Suites by Hilton Convention Center Las Vegas

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
3.9 out of 5, Good, 1,482 reviews
The price is NZ$242
includes taxes & fees
13 Apr - 14 Apr
Embassy Suites by Hilton Convention Center Las Vegas

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 34.99 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coconuts
  • Embassy Lounge
  • Three Palms Cafe

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 16,574 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 34.99 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Las Vegas
Embassy Suites Las Vegas
Las Vegas Embassy Suites
Embassy Suite Las Vegas
Embassy Suites Convention Center Las Vegas Hotel Las Vegas
Embassy Suites Las Vegas Hotel
Embassy Suites Las Vegas Airport Hotel Las Vegas
Embassy Suites Las Vegas
Embassy Suites by Hilton Las Vegas Hotel
Embassy Suites by Hilton Las Vegas Las Vegas
Embassy Suites by Hilton Las Vegas Hotel Las Vegas

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Las Vegas?

Embassy Suites by Hilton Las Vegas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Las Vegas?

As of 7 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Las Vegas on 13 Apr 2025 start from NZ$270.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Las Vegas?

Yep, Embassy Suites by Hilton Las Vegas has a self car park with in/out privileges for USD 34.99 per night.

Does Embassy Suites by Hilton Las Vegas have a pool?

Embassy Suites by Hilton Las Vegas has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 5:00 PM.

What makes Embassy Suites by Hilton Las Vegas a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Las Vegas.

Does Embassy Suites by Hilton Las Vegas serve breakfast?

You bet, our guests highly rate the free cooked-to-order breakfast here! Offered daily between 6:30 AM and 9:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Las Vegas?

No, Embassy Suites by Hilton Las Vegas does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Las Vegas?

Yep, they've got a lounge bar and an onsite restaurant that serves brunch, lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Las Vegas?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Las Vegas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews
Rating 8 - Good. 223 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 47 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Berna

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Clean and safe but loud because of the airport. Good breakfast but limited lunch/dinner. Happy hour snacks are a bit boring, chips/salsa, goldfish?
Stayed 3 nights in Dec 2024

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness and amenities. The staff is also very cordial and friendly. Breakfast was superb as well.
Stayed 4 nights in Oct 2024

10/10 Excellent

Luis Ernesto

Stayed 2 nights in Jan 2025

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 highly recommend
Excellent stay
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down property plumbing issues in bath tub and bathroom sink
Stayed 3 nights in Dec 2024

10/10 Excellent

yuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, not on the strip. The included breakfast is great.

10/10 Excellent

Sithique Hasan Nagoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2024

10/10 Excellent

MUNISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property to stay with great amenities
Stayed 1 night in Dec 2024

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
The bathroom sink was clogged and water not draining well. It didn’t have any hand liquid soup . The cart for luggage’s weren’t available when we needed. The line for breakfast was too long . The room was ok . The garbage can wasn’t clean and didn’t have any plastic bag .
Stayed 3 nights in Dec 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

6/10 Okay

Byron

Travelled with family
Disappointing room, breakfast & customer service.
Room was not as described in the listing. Management failed to even respond to my concern about this. I normally love embassy suites, other locations have a great breakfast spread and attention to customer service. This location, however, missed the mark on both. Hotel was unprepared to serve breakfast for the number of guests in the hotel. The wait in line to receive breakfast was over an hour, and the amount of dining area seating was very limited. The same pile of dirty dishes and uneaten food persisted in the hallway outside our room from check in to check out, despite notifications to management.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower did not have hot water. Bathroom door was a sliding door not to good for privacy. Breakfast omelette’s was good.
Stayed 3 nights in Dec 2024

10/10 Excellent

Youssef

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean good stuff
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jacqueline

Stayed 2 nights in Dec 2024

10/10 Excellent

Abrahan Hassiel Florido

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

8/10 Good

Geronimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Grace

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible customer service
I called when I booked to confirm that I, 19 years old could check in because I know most hotels in Vegas are 21+. I was told it was perfectly fine. When I got there, we weren’t greeted by the front desk attendant. He abruptly said “last name” and didn’t even look at me. He then gave me a lot of attitude about not being 21, so I had my stepdad check in for me. Both attendants I talked to were just overall very rude. I have always had amazing experiences at Embassy Suite properties but would not return to this one because of the horrible customer service. Also, we were told the room service was 24 hours with a food icon next to that. That was in fact not true. We ordered a “pizza” that was a small flatbread.
Stayed 1 night in Dec 2024

6/10 Okay

carolyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was placed in the corner which I did not like. When staying at an embassy suites I enjoy looking at the scenery. Also the toilet system in my room was bad .
Stayed 1 night in Dec 2024

2/10 Terrible

Brian

Travelled with family and small children
Disliked: Staff & service
Went to check in only to find out they canceled our reservation with no notice or contacting us. Staff did not show any compassion or empathy of a family traveling to show up to a hotel that sold their reservation probably due to pressure to make more money due to the demand.
Stayed 1 night in Dec 2024

2/10 Terrible

Robert Anthony

Travelled with partner
Disliked: Staff & service
We stayed there from11/24 to 11/26. I called Hilton the other day to see if they issued refunds for guests who hardly got any sleep in their rooms. When I initially made the booking I called the hotel to request non feathered pillows as I am allergic to them. I was assured that my request would be honored. We arrived early and were sternly told that the hotel had a no check in early policy. Fine. We got back later and were so tired I fell asleep without checking the pillows. I woke up at around midnight sneezing, eyes scratching, and my nose running. I pulled a pillow out to find that I had down pillows. I called downstairs and was told there was nothing that could be until morning. I threw the pillows on the floor and attempted the fall back to sleep without one but tossed and turned for the rest of the night. We took off the next morning and were gone all day. When we got back I found that I still had down pillows. I was assured that the matter would be handled promptly. We went out for approx. 90 min. We got back to find down pillows. I went down to the front desk and was asked I had my do not disturb card on my door, which I obviously didn't because they changed the pillows. I was told that I had given the wrong room number at which point without saying a word turned to go get my wife to prove that I had given the right room number. I was then told to tone it down or I would be removed from the property. I can't fit everything in 1500 characters. I'd like a refund.
Stayed 2 nights in Nov 2024

10/10 Excellent

Damon

Very clean, being at the end of the runway made it noisy.
Stayed 2 nights in Dec 2024