Ratings based on 551 Verified Reviews

Real reviews from guests who’ve stayed
4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Expedia
Superior customer focus. Spectacular hotel Gorgeous rooms. And La Table - one of a kind creativity, excellence in service, and creative delicious cuisine!
Comment from Hotel Management
2 Dec. 2024 by Author, Hotel Management
Cher Monsieur, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité
5 out of 5
by A verified traveller from Sarasota

Posted 15 Sep. 2024 on Expedia
Comment from Hotel Management
2 Dec. 2024 by Author, Hotel Management
Cher Monsieur, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité
5 out of 5
by A verified traveller

Posted 12 Sep. 2024 on Expedia
Comment from Hotel Management
2 Dec. 2024 by Author, Hotel Management
Cher Client, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité
5 out of 5
by A verified traveller

Posted 11 Sep. 2024 on Hotels
Comment from Hotel Management
4 Dec. 2024 by Author, Hotel Management
Chère Madame, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité
5 out of 5
by A verified traveller

Posted 9 Sep. 2024 on Hotels
Comment from Hotel Management
4 Dec. 2024 by Author, Hotel Management
Cher Monsieur, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité
5 out of 5
by A verified traveller

Posted 5 Aug. 2024 on Hotels
Comment from Hotel Management
3 Dec. 2024 by Author, Hotel Management
Cher Monsieur, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité
4 out of 5
by A verified traveller

Great Hotel, bad restaurant

Posted 30 Jul. 2024 on Hotels
The hotel is beautiful and recently renovated. Excellent service and huge rooms. I would advise customers to avoid the hotels restaurant as it is outrageously expensive eith poor quality food. Further, I left my set of ipods at the restaurant/hotel and they never reached out for its return. I would return to the hotel, but never to its restaurant.
Comment from Hotel Management
3 Dec. 2024 by Author, Hotel Management
Dear Guest, We sincerely thank you for your pleasant comments regarding our hotel. We apologize for your experience at the restaurant and for the lack of follow-up regarding your headphones. Please be assured that we are committed to improving these aspects and avoiding future inconveniences. We hope to welcome you again for an even more pleasant experience. Sincerely yours, Pascal Lorquin Quality Manager
5 out of 5
by A verified traveller

Lovely

Posted 27 Jul. 2024 on Hotels
Lovely one night stay with family
Comment from Hotel Management
3 Dec. 2024 by Author, Hotel Management
Dear Guest, We are delighted that you had a pleasant stay with your family. We would be happy to welcome you back for another memorable experience. Best regards, Pascal Lorquin Quality Manager
2 out of 5
by A verified traveller

Posted 25 Jul. 2024 on Expedia
The room is so old that you feel as if you were in 60s movie. The bathroom doesn’t have a rainshower and Is really cold and uncomfortable. It doesn’t worth the price! No way! The hallway leading to the rooms smells like curry.
Comment from Hotel Management
30 Jul. 2024 by UKO, Hotel Management
Dear guest,Thank you for taking the time to inform us about your overall experience you had during your last stay in our hotel.Please accept my most sinceres apologies. Be assured that we truly value your concern as the comfort of our guests is of highest priority.Please fell free to contact me directly at : u.kuechle@lausanne-palace.ch to discuss the different issues you have encountered.We hope that you will not judge our hotel on this experience alone, and that we will have the pleasure of welcoming you again soon to prove to you that the comfort and satisfaction of our guests is a priority for all our staff.with my best regardsUlrike Kuechle Ogueypublic relations manager
5 out of 5
by A verified traveller

Posted 20 Jul. 2024 on Hotels
Comment from Hotel Management
3 Dec. 2024 by Author, Hotel Management
Cher Client, Je vous remercie de nous avoir attribué cette excellente note qui reflète la qualité de l'expérience que vous avez vécue. Dans l'attente de pouvoir vous accueillir de nouveau à l'avenir, veuillez recevoir mes meilleures salutations, Pascal Lorquin Responsable Qualité