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MAMAKA by Ovolo

4.0 star property
Eco-certified Kuta hotel in Downtown Kuta with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MAMAKA by Ovolo

Outdoor pool, free pool cabanas, pool umbrellas
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Swagger
Bar (on property)
Swagger | View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Pool
  • Pet-friendly
  • Spa
  • Laundry
The price is NZ$135
includes taxes & fees
21 Dec - 22 Dec

Explore the area

Map
Jl. Pantai Kuta No.32, Legian, Kuta, Kuta, Bali, 80361
  • Kuta Square
    2 min walk
  • Kuta Beach
    3 min walk
  • Yulia's Kitchen
    1 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    18 min drive

Room options

View all photos for Swagger

Swagger

Swagger

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Renovated in 2020
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Top Gun - 2 Bedroom

Top Gun - 2 Bedroom

Top Gun - 2 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Renovated in 2020
  • 90 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Large Single Beds

View all photos for Kokomo Twin

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Kokomo Twin

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Renovated in 2020
Blackout curtains
Private bathroom
Rainfall showerhead
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Kokomo Queen

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Kokomo Queen

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Renovated in 2020
Blackout curtains
Private bathroom
Rainfall showerhead
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Summer Garden Terrace Queen (Pet Friendly)

Balcony view

Summer Garden Terrace Queen (Pet Friendly)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Renovated in 2020
Blackout curtains
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Summer Garden Terrace Twin (Pet Friendly)

Summer Garden Terrace Twin (Pet Friendly)

Summer Garden Terrace Twin (Pet Friendly)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Renovated in 2020
Blackout curtains
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Bali High Queen

Bali High Queen

Bali High Queen

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2020
Blackout curtains
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Bali High Twin

Bali High Twin

Bali High Twin

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Renovated in 2020
Blackout curtains
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Garden

Aloft Bali Kuta at Beachwalk

Pool
Parking included
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (166)
The price is NZ$227
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Aloft Bali Kuta at Beachwalk

About the area

Kuta

At MAMAKA by Ovolo you'll be within just a 5-minute stroll of Kuta Beach and within 15 minutes of Beachwalk Shopping Center. Highlights at this eco-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Kupu-Kupu Blow Bar, Salon & SPA can include hot stone massages, body scrubs and body treatments along with reflexology and mani/pedis. The restaurant, Street 32, serves Asian cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, free pool cabanas and pool loungers as well as access to surfing/body boarding. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Downtown Kuta hotel include Bali Bombing Memorial and Legian Beach.

What's nearby

  • Kuta Beach - 3 min walk
  • Beachwalk Shopping Center - 12 min walk
  • Bali Bombing Memorial - 13 min walk
  • Seminyak Square - 8 min drive
  • Legian Beach - 8 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 18 min drive

Restaurants

  • ‪KFC - ‬1 min walk
  • ‪Jamie's Italian by Jamie Oliver Kuta Beach - ‬2 min walk
  • ‪Hard Rock Cafe Bali - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Kuta Square - ‬2 min walk

About this property

MAMAKA by Ovolo

Eco-certified Kuta hotel in Downtown Kuta with 2 restaurants
MAMAKA by Ovolo offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at the eco-certified MAMAKA by Ovolo. An airport shuttle (available 24 hours), a theme park shuttle and a bus station shuttle are available for a fee. Free self parking is available. A complete renovation of MAMAKA by Ovolo was completed in November 2020.

This 4-star Kuta hotel is smoke free.

  • 191 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
MAMAKA by Ovolo offers 191 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. In-room massages, an iron/ironing board and change of towels can be requested. Cots/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Kupu-Kupu Blow Bar, Salon & SPA has 1 treatment room. Services include hot stone massages, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle up to 50 kilometres
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: IDR 100,000 for adults and IDR 50,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kuta Social Club
  • Street 32

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets: IDR 100000 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 500000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 100000 for adults and from IDR 50000 for children
  • Airport shuttle fee: IDR 315000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: IDR 100000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

MAMAKA by Ovolo Kuta
MAMAKA by Ovolo Hotel
Mamaka by Ovolo Hotels
MAMAKA by Ovolo Hotel Kuta

Frequently asked questions

What is the cancellation policy at MAMAKA by Ovolo?

MAMAKA by Ovolo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at MAMAKA by Ovolo?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at MAMAKA by Ovolo on 21 Dec 2024 start from NZ$135.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at MAMAKA by Ovolo?

Yep, MAMAKA by Ovolo has a free self car park.

Are there any beaches close to MAMAKA by Ovolo?

Yep, MAMAKA by Ovolo is a short 3-minute walk from Kuta Beach. Fun beach activities include surfing and body boarding.

Is there a spa on site at MAMAKA by Ovolo?

Yep, Kupu-Kupu Blow Bar, Salon & SPA is available for guests. You'll enjoy heaps of services like body scrubs and body treatments, as well as hot stone massages.

Does MAMAKA by Ovolo have a pool?

MAMAKA by Ovolo has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does MAMAKA by Ovolo have a waterslide?

No, there is no waterslide at MAMAKA by Ovolo, but Waterbom Bali is a short 10-minute walk away.

What luxury perks are available at MAMAKA by Ovolo?

MAMAKA by Ovolo features a full-service spa, an outdoor pool and free pool cabanas.

What makes MAMAKA by Ovolo a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at MAMAKA by Ovolo.

Is MAMAKA by Ovolo family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that MAMAKA by Ovolo is a hit with families.

Does MAMAKA by Ovolo serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at MAMAKA by Ovolo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at MAMAKA by Ovolo?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at MAMAKA by Ovolo?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at MAMAKA by Ovolo?

Dogs are welcome at MAMAKA by Ovolo, with food and water bowls on offer.

MAMAKA by Ovolo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 99 out of 143 reviews" "
Rating 8 - Good. 30 out of 143 reviews" "
Rating 6 - Okay. 7 out of 143 reviews" "
Rating 4 - Poor. 5 out of 143 reviews" "
Rating 2 - Terrible. 2 out of 143 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Liked: Staff & service
Disliked: Cleanliness, amenities
I had a room that power was faulty, bathroom Sink clogged and stunk, shower leaked, fridge didnt work and after their several attempts to rectify, it remained the same so I insisted on 3rd day to be moved to another room. This room was much better. Dissapointed that there was no balcony to sit on outside room.
Stayed 7 nights in Sep 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

REINA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel very clean and good rooftop. Staff really care about you.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mamaka turned out to be an excellent place to stay for us. We needed something close to the airport for a few nights. The rooms were Clean and the staff were attentive . The breakfasts were wonderful as was the pool. We had trouble with our for not locking twice and the staff took care of it quickly. The negative aspects were the slow internet in our room and the loud music at night. We had super long flights and a 15 hour time difference so we went to sleep early.
Stayed 2 nights in Aug 2024

10/10 Excellent

Hartaj

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not often I don’t want to leave, but this is one of those times. Stellar location on Kuta beach, caring and happy staff, good food options onsite, pool and rooftop are amazing, the gym is very nice and the vibe is really good. Rooms (we stayed in a couple of Queen rooms) are very clean and serviceable (hopefully one is not spending too much time inside in Bali!) bathrooms are small side for us Americans, but no complaints. The service staff work overtime to keep things neat and clean. Always with a happy smile. Restaurant staff, especially on 1st/2nd floor restaurant were superior. Special thanks to Bima, Ersa, Citra, Birdie, among many others…💗 My smile-o-meter readings were off the charts! ;) Overall, one of the best values I have ever seen. My partner, her friend and I really, really, really enjoyed our stay…thank you Mamaka! We will be back…✌💗🙏
Stayed 13 nights in Aug 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2024

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property/room, uber comfy beds and very clean room. Staff were lovely and very helpful. Great facilities and loved the rooftop bar/pool. Great location in Kuta for walking around street stalls and the mall, and right across from the beach. Would give 4.5 stars if we could as the only downfall for us was the noise that made it into the room from outside (rooftop bars/restaurants/street and from the hallway). I absolutely recommend (just bring airplugs if you are an early/light sleeper).
Stayed 2 nights in Aug 2024

10/10 Excellent

Jantho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, vibes hotel with an awesome pool area and the Kuta Social club on the rooftop is amazing. Staff is super friendly and helpful and the hotel has everything you need. One awesome perk is the kitchen and bar downstairs is open 24hrs.
Stayed 5 nights in Jul 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
5th floor stay. next door is Tribe - Sunday morning at 6.46 am the doof doof breakfast music starts. Loud enough to wake! Try to avoid 5th floor as the sounds from the trolleys on rooftop also come through the ceiling.
Stayed 2 nights in Jul 2024

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

IrmaKarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice!
Stayed 2 nights in Apr 2024

8/10 Good

Eng Chai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sound proofing of room can be improved. The thin curtain of window area could not prevent adjacent units from peeping through thus it was lack of privacy to a ceryain extent. Other than that, the staff are polite and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rachael

Stayed 1 night in Jun 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Elijah

Stayed 6 nights in May 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Julissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, especially given all the amenities and customer service. Worth noting that there is a rooftop pool which is fun during the day, but the music can be quite loud and heard from within the rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wisteria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas Hiep, Ashburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
newly design with modernize deco, rooftop pool and restaurant, bar, music entertainment, furnishings, complimentary coffee capsules, welcome snacks, and self service laundry and more...
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Property conditions & facilities
We had a great stay at this hotel. The staff was so great and took care of our every need. The Breakfast was outstanding. The rooftop pool and lounge had beautiful views. We definitely will be back.
Stayed 2 nights in Apr 2024

4/10 Poor

Trinh

Disliked: Staff & service, property conditions & facilities, room comfort
They tried to scam us
This was our second time at the Mamaka. Our first experience was great so we thought we would stay again. This time was absolutely sub par. The service was average at best, and the food quality was far less than last visit. We had decided to do the free flow oysters at the roof top patio - all you can eat for 60 minutes. Well... heres the catch, the oysters are supposed to be free flow but they bring 5 oysters at a time and take 20-25 minutes to arrive. The servers took their sweet time coming to check on our table and when we had ordered our second round of oysters they decided to send a second waitress to our table who came back to say our time was up and they wanted to bill us for additional oysters - even though we had paid for free flow which was four times the price of what they had brought to us. After speaking with the manager they had decided to try and blame us for multiple staff coming by to take our orders abd saying that our time was up as the 60 mins had past. Thankfully, we had time-stamped photos to verify that they were incorrect abd that we were indeed still within the timeframe.We will not be back again - the staff after we had spoke to the manager never came back to check on us for the next 45 minutes until we went to the front to request our bill. So sad that a hotel that had left such a good memory for us the first time has flopped so bad and I would recommend anyone coming to Bali and the Kuta area to avoid this hotel like their life depended on it.
Stayed 3 nights in Apr 2024

8/10 Good

Mansa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Bali beats!
Location is excellent for renting a surf board across the street at the beach, or even take lessons from the onsite RipCurl surf school. My room was well furnished, clean, modern with WIFI and international cable channels. Walking distance to anything and anywhere of significance in the Kuta area. The hotel gym is adequately equipped, as well as free clothes washing and drying facilities. They even supply the washing powder! The level one restaurant is great for both breakfast and dinner, as well as the rooftop bar and pool make for a fantastic experience. Nightly bands for a few hours can be a bit loud but I really enjoyed the tunes. Would definitely recommend!
Stayed 6 nights in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The MAAKA is an excellent hotel just 30 feet from Kuta Beach. Staff are very friendly and amenities are excellent.
Stayed 4 nights in Feb 2024