Avoid at all costs! The shower doesn't work and for a week the owner/agency both refused to fix it, then once I left they've charged me 90 euros to clean an apartment that I have video proof was left in a clean state!!! Now having to complain to vrbo to get my money back. I have a video proving the apartment was left clean but I’m not allowed to post a link in this review.
This seemed like a dream at one point but quickly turned into a nightmare. I got the place for a very cheap price and it looked gorgeous in the photos. Then it started. The first initial problems started through Olivier saying he'd contact the agency related to a few things with my stay. A while later it transpired he never did. Eventually through mainly my persistence my check-in got sorted despite little to no information from Olivier. Once I arrived initially the place was clean and looked great! And there was some things to like in the appartment, which. had been refurbished nicely on the whole. But then the first time I showered it became clear it was UNUSABLE. The water was either BEYOND FREEZING cold or FIRE BURNING hot. Nothing inbetween. I complained to the owner on here, who did nothing to change this. I complained to the agency he kept palming me off too. They said they couldn't do anything without him. I had my whole holiday without a shower at the appartment!!! It was so bad I had to ask friends I met on the ski slopes if I could shower at there appartment instead! Without them I'd have been unable to shower all week! Both the owner and the agency tried to ignore and dismiss my claims, then say after I'd gone that it's workin g fine, which is a LIE!!! then to top it all off after I left they've now charged me 90 euros deposit for damage, when I have a video proving I left the apartment completely clean (I'd heard about people doing this on vrbo so shot the video to protect myself). I've now had to put in a formal complaint to vrbo to try and get my money back from this ridiculous 90 euro charge. The cheek to try and charge someone this, after you've just given them such an awful experience, a trip of not being able to showering, is astonishing!
The lines of communication between the owner and agency are a mess, you get ripped off and charged unfairly, the shower doesn't work and the response you get is dismissive and refusing to address it! AVOID!