4/10 Poor
Verified traveller
Business traveller
4 Dec 2024
Disliked: Room comfort
Poor experience
Getting to the hotel was difficult as there were road works right outside the hotel and road closure. I called ‘simply stay’ and they said they can’t help and that I should call hotel.com.
Eventually I parked on the road, some distance away and walked to the hotel with my bags.
On entering the room, it was freezing cold. The bathroom light wasn’t working. I again called simply stay. They said someone would come and check. 45mins yes later, when I one had arrived, i called simply stay again. They said the person was on the way and he arrived shortly after that. He couldn’t get the room heater to work. He eventually got a portable heater(the first one wasn’t working but the second one was). He also got the bathroom light working.
It was midnight before he was done and I was finally able to get to sleep.
I just add that this isn’t the first time I’ve had problems with the heater in room 12 in Hamilton hotel and I’ve reported it each time.
Verified traveller
Stayed 1 night in Dec 2024