10/10 Excellent
Silvia
26 Nov 2023
It was a VERY VERY VERY complicated check in. At the hotel they didnāt know about the reservation and they werenāt expecting us. When I show the person in charge my online reservation and receipt they got mad and tell me they donāt work with Expedia any more because it was hard to get their payment back. They tell me we have to leave or pay cash in that very moment. It was a GREAT disappointment and they insisted we have to leave and that the hotel didnāt work associated with Expedia any more.
At the end I was able to talk with the owner and they let us stay. For my husband and I traveling with out 3 grand children was a TERRIBLE situation. I hope you are able to talk with Casa Azul and fix your problems so it wonāt happen to anyone again.
Silvia
Stayed 1 night in Nov 2023