4/10 Poor
Gemma
Travelled with family and small children
23 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Deeply disappointed!!! As a family of 4 we booked 1 night at this hotel as our last night in wales. I booked a family room with en-suite, the room we got was not what was on the pictures!we were given a room in the basement, 1 double bed and 1 bunk bed. You are lower than street level so even though we had a window we had to keep the curtains closed because everyone could look down into your room. The roller blind must have fallen down as all that was there on the wall was the holder, no blind. There was mold in the corners of the bathroom, stains and dirt all down the back of the bathroom door plus the sink was cracked. The beds were quite comfy and the bedding was clean so that is a positive I suppose but the smell of damp and waggling sockets on the wall made us determined never to return to this hotel again. I even paid for breakfast the next day but after seeing the room we had to sleep in we didn’t even want to attempt breakfast, instead opting to stay at a lovely cafe on the way home.
We paid £90 for this room and £18 for breakfast. There is no way that room was worth £90, I had a look online to see if one of the other family rooms were available but it was booked up so had no option but to stay.
I was going to raise my concerns when checking out to see if anything could be done but there was literally no one around, all that we could see was other residents keys on the check in desk top as they must have just left them there when leaving so we had to do the same.!!!
Gemma
Stayed 1 night in Aug 2024
