2/10 Terrible
Cynthia
Travelled with partner
4 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel due to proximity to a wedding. Upon arrival, noone was at the desk and the sign read call a number f9r assistance so I did and nobody answered finally and lady came in with latex gloves on and said how can I help, not personable at all. I said well we are here for a wedding and would like to check in and change, she said I can charge you an early check and we were there at like 1:05. Lady- you can wait or I can charge you. Super rude attitude!
Then, upon our arrival after the wedding it took the guy 20 minutes to check me in, he didnt have a clue and I expressed what the check in lady said and he said well that doesn't make sense, long story. Get into our room to relax and wanted to watch tv to relax, nothing it wouldnt work, so I thought Id give the front desk a jingle and the phone wouldn't work and the cord was completely disconnected and I held it up and showed my husband and tried to reconnect to call front desk. Bed was absolutely hard as a rock and room smelled at $250. The attendants at this location don't give a rip!
Cynthia
Stayed 1 night in Aug 2024