2/10 Terrible
alan
15 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel last August and had an excellent suite of rooms but evening dinner was not available until 9.0pm but we made do with bar snacks. This year was unfortunately different. I went on Expedia, entered the correct dates for 26th August and after making three attempts to book this I finally managed it but failed to see the dates had gone back to the original ones on Expedia site which was 14th March. I am 82 years old and obviously made a mistake but there is no way of correcting this mistake. I sent Expedia an email on the morning of 14th to which there was no reply. I tried telephoning the hotel direct both on the evening of 13th and morning of 14th but both telephone numbers were unresponsive. i admitted this was my mistake and, of course, I never got to the hotel. I am in England and it would have been impossible but I blame Expedia customer services and their booking site for total lack of clarity on how to correct a mistake. My mistake has cost me about 90 euros which could have been avoided if Expedia could have been more contactable and helpful. I look forward to your comments.
alan
Stayed 1 night in Mar 2024
