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citizenM London Bankside

4.0 star property
Hotel with a 24-hour business centre, a quick walk to Tate Modern

Photo gallery for citizenM London Bankside

Meeting facility
King Room
Lobby sitting area
Property amenity
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$239
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • London Bridge
    ‪15 min walk‬
  • St. Paul's Cathedral
    ‪15 min walk‬
  • London Eye
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪54 min drive‬

Room options

View all photos for King Room

King Room

King Room

Highlights

Soundproofed
Air conditioning
Fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

London

At citizenM London Bankside you'll be within just a 10-minute stroll of Tate Modern and Borough Market. Highlights at this boutique hotel include in-room free WiFi, iPads and Smart TVs. .CloudM is the hotel's own bar. 7 meeting rooms, a 24-hour business centre, and coworking space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 11 AM. .Places within a 15-minute walk of this 4-property class London City Centre hotel include The Shard and London Bridge.

What's nearby

  • London Bridge - 15 min walk - 1.3 km
  • St. Paul's Cathedral - 15 min walk - 1.3 km
  • London Eye - 4 min drive - 1.8 km
  • Tower of London - 4 min drive - 2.0 km
  • Big Ben - 5 min drive - 2.5 km

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪The White Hart, Southwark - ‬3 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Leon - ‬3 min walk
  • ‪The Distillery - ‬3 min walk

About this property

citizenM London Bankside

Hotel with a 24-hour business centre, a quick walk to Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes and telephones. Housekeeping is provided on request.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

What is the cancellation policy at citizenM London Bankside?

CitizenM London Bankside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM London Bankside?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at citizenM London Bankside on 20 Apr 2025 start from NZ$238.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes citizenM London Bankside a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM London Bankside.

Does citizenM London Bankside serve breakfast?

You bet, our guests give top marks to the buffet brekkie here! Offered daily from 6 AM to 11 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at citizenM London Bankside?

No, citizenM London Bankside does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM London Bankside?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at citizenM London Bankside?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at citizenM London Bankside?

No, only service animals are allowed.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1003 reviews
Rating 8 - Good. 200 out of 1003 reviews
Rating 6 - Okay. 50 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel - quirky and really comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Jacob

Stayed 1 night in Jan 2025

10/10 Excellent

Yvonne

Stayed 2 nights in Dec 2024

6/10 Okay

Ryan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I really liked the single ipad to control everything, the lighting and overall general concept. Unfortunately, my shower had mold all around the top, the room was much smaller than expected with very little storage with some of the controls being pretty confusing to where I never figured it out (thermostat). I also requested for the room not to be cleaned the night before and they cleaned it anyways. The breakfast was mediocre for the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service. Location. No complaints.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lynn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great use of space. Sufficient storage. Loved the use of tablet to control settings in the room. Will visit again.
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

sidney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jeffrey

Stayed 5 nights in Dec 2024

8/10 Good

julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Cristian Ionut

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice interior design
Stayed 1 night in Jan 2025

2/10 Terrible

Jeffrey

Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and the location was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

Tristan

Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

To notch hotel

Very helpful staff. Everywhere was clean and tidy. Was impressed with all the technology to make the check in and out easy. There was an excellent choice of food for breakfast it catered for everyone.
Stayed 4 nights in Dec 2024

8/10 Good

Yasmeen

Liked: Staff & service, property conditions & facilities
Great location, helpful staff, good size rooms, very comfortable bed. Both of the large towels provided in the bathroom had stains on them.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tristan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
User friendly room and tech, even for the older set😉
Stayed 3 nights in Dec 2024

2/10 Terrible

Francesca

Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The hotel was wonderful and conveniently located close to everything we wanted to see. The service and the facilities were great!
Stayed 2 nights in Nov 2024

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024