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citizenM London Victoria Station

4.0 star property
Property with a 24-hour business centre, near Buckingham Palace
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM London Victoria Station

Exterior
Point of interest
Property amenity
Interior
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Victoria Palace Theatre
    2 min walk
  • Victoria Station Travel Information Centre
    4 min walk
  • Buckingham Palace
    11 min walk
  • London (LHR-Heathrow)
    43 min drive

Room options

View all photos for King Room, 1 King Bed

King Room, 1 King Bed

King Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
Hydromassage showerhead
Hairdryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Smart TV
Pillow-top bed
Premium bedding
Blackout curtains
Fan
Hydromassage showerhead
Hairdryer
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Building design
Hotel Riu Plaza London Victoria
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1677)
The price is NZ$859
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hotel Riu Plaza London Victoria

About the area

London

CitizenM London Victoria Station places you in the centre of London, within just a 5-minute stroll of Victoria Station Travel Information Centre and within 15 minutes of Buckingham Palace. Highlights at this property include a restaurant, a bar/lounge and a 24-hour business centre. .Smart televisions with digital channels are featured in all 226 rooms, and you can enjoy iPads, iPod docks and safes. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, TVs, hairdryers and phones are available. Housekeeping is available on request. .The restaurant, CanteenM, is open for breakfast, lunch and dinner. CanteenM is the property's own bar, serving drinks along with light fare. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning buffet breakfast is served between 6:00 AM and 11:00 AM. .Attractions within a 20-minute walk of this 4-property class London City Centre property include Westminster Abbey and Hyde Park.

What's nearby

  • Victoria Station Travel Information Centre - 4 min walk - 0.4 km
  • Buckingham Palace - 11 min walk - 0.9 km
  • Westminster Abbey - 15 min walk - 1.3 km
  • Big Ben - 20 min walk - 1.7 km
  • Piccadilly Circus - 6 min drive - 2.9 km

Getting around

  • London Victoria Station - 3 min walk
  • Victoria Underground Station - 3 min walk
  • London (LCY-London City) - 44 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Hermanos Colombian Coffee Roasters - ‬3 min walk
  • ‪Itsu - ‬3 min walk
  • ‪The Willow Walk - ‬2 min walk
  • ‪Pret a Manger - ‬2 min walk

About this property

citizenM London Victoria Station

Property with a 24-hour business centre, near Buckingham Palace
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and coworking spaces are available. CitizenM London Victoria Station also features multilingual staff, coffee/tea in common area, and a front desk safe.

This 4-star London property is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 9 levels
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Victoria Station offers 226 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

Frequently asked questions

What is the cancellation policy at citizenM London Victoria Station?

CitizenM London Victoria Station offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM London Victoria Station?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at citizenM London Victoria Station on 22 Dec 2024 start from NZ$394.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes citizenM London Victoria Station a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM London Victoria Station.

Does citizenM London Victoria Station serve breakfast?

Yep, our travelers highly rate the buffet brekkie here! Available daily between 6:00 AM and 11:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at citizenM London Victoria Station?

No, citizenM London Victoria Station does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM London Victoria Station?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at citizenM London Victoria Station?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM London Victoria Station?

No, only service animals are allowed.

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1111 out of 1452 reviews" "
Rating 8 - Good. 258 out of 1452 reviews" "
Rating 6 - Okay. 51 out of 1452 reviews" "
Rating 4 - Poor. 14 out of 1452 reviews" "
Rating 2 - Terrible. 18 out of 1452 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place we stayed in London. Very convenient and close to anything you'd need.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Stayed 6 nights in Aug 2024

8/10 Good

Louise

Stayed 1 night in May 2024

8/10 Good

Kimberly, Victorville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful. My only suprise was the size of the room. Only word tiny! I have heard this is the European standard and it was clean. Love using the IPad to run the room. If you don't mind tiny, i would definitely give it a 5 star.
Stayed 2 nights in Aug 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, ultra modern hotel, BUT bed has only one side to get in and out. Makes it hard for the first person in to get out after the second person goes to sleep
Stayed 3 nights in Aug 2024

10/10 Excellent

Mian Muhammad Omer, SIALKOT

Liked: Staff & service, property conditions & facilities
Good property for family
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Terry, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place to stay very close to the Victoria underground station, which got us everywhere and directly across the street from the theater that was presenting Wicked, a very enjoyable musical. The breakfast was amazing.
Stayed 6 nights in Jul 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
As usual a great experience from Citizen M, lovely staff, great hotel in a great position
Stayed 1 night in Aug 2024

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, except…
I love Citizen M, and have been to 7 so far! CM Victoria was no exception, but this time, got stuck in a sealed basement toilet which had key issues. Luckily I had my phone and I managed to get cell service even though it was in the basement, and luckily my friend picked up my call. Otherwise I could have been stuck there for hours until someone came down and noticed, because YOU CANNOT CALL THE HOTEL as they don’t have phone numbers!!!
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
quirky but clean and convenient
Stayed 4 nights in Aug 2024

10/10 Excellent

Avinash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. Clean room and common areas. Although the space in the room is small, it had all that was needed for a comfortable night's rest in the city. The bed was comfortable. The hotel is very close to public transportation. The only concern I had was that the AC didn't seem to adjust colder using the IPad. I will stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really modern and tidy
Stayed 1 night in Aug 2024

10/10 Excellent

Silvana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel, the area was easy to get to.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, clean and good location. Only negative was that the television stopped working on my last night. The front desk worker advised that he would reset the device and call back in ten minutes. He never called, then I called and he came to the room to check on it, once again he said he would come back in ten mins and never followed up. He could have just said he didn’t know how to fix it.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2024

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness, staff & service
Ive stayed at mamy CitizenMs around the world and i have stayed at this property before. This room was the worst. We eneded up in an accessible room with a broken shower, everything got wet. The bed was hard and the pillows weren't as comfortable as usual.
Stayed 2 nights in Jul 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The people are amazing and the location is really convenient for exploring. Also very comfortable rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a refreshing change from chain hotels! Nice sitting rooms to meet, network or hang out. Fabulous breakfast. All lights, room temperature, tv, radio conveniently controlled from an ipad. Same ipad also has travel information, the menu, hotel booking etc. Staff are enthusiastic and helpful. Great water pressure and sound proofing and fast wifi for streaming and surfing. Huge fluffy towels.
Stayed 1 night in Aug 2024

10/10 Excellent

Debbie, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and proximity to Victoria Station.
Stayed 2 nights in Aug 2024

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
So I stay all over the world with M. But this one, maybe not again. I emailed the staff that i’d be coming in early. Receive and email in return, yes u can use the self service to check if rooms are available great. Then they don’t promise anything. No worries. But i came in at 930 and the lady at the desk would not let me touch the self check in. she actually stopped my hand from touching them! and said no rooms till 2pm? I said i was told if one was clean earlier i could try to check in. She said , not possible! First look at your emails you send to guest when they request earlier check in. It says you can use the self checkin and no promises. But how did our like front desk clerk know there are no rooms available? she didn’t even look, worse she was nasty when i brought up the email id received. And the day i checked out earlier in the morning she spent 45 minutes in side and outside the hotel complaining loudly so i could hear. I guess she’s not a happy person, too bad. also the last day the air conditioning was leaking from the ceiling all over the floor. when i came to the front desk, he said try turning your a/c off for the night. Really hottest day of the year , solution was turn it off? interesting stay:)
Stayed 4 nights in Aug 2024

10/10 Excellent

claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant little gem
Trip with daughter to London, was really nice room, she loved the iPad controls. Would highly recommend and definitely stay here on next visit
Stayed 1 night in Aug 2024

10/10 Excellent

Hala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, great amenities and very helpful staff!
Stayed 2 nights in Aug 2024