4/10 Poor
Verified traveller
1 Jan 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Surprised… (not in a good way)
I don’t like leaving reviews in general let alone bad ones but thought I would due to the price people pay to stay in London. The room was tiny… obviously all hotels use a wide angle camera so they look bigger but it was the size of a box room in a modern house. This alone wouldn’t of made me complain or leave a review… I’m leaving a review mainly because there was a leak coming from the windows (and black mould) and there was bad weather that weekend so this was massively apparent. There was a leak over the floor. We was only there for 2 nights,
for my 40th birthday I might add, so we couldn’t be bothered getting changed rooms as we had things booked therefore I reported it on check out and showed the front desk pictures and all they offered us was a free breakfast which we didn’t take as we had a train to catch. A partial refund would have been more appropriate and more welcomed and I would have taken that as acceptable and not bothered leaving this review. As such they didn’t so I am. My stay was a month ago and I still wasn’t going to leave a review but since there’s been a lot of requests for a review, here I am. I’m not one to complain but next time I stay in London it won’t be here.
Verified traveller
Stayed 2 nights in Dec 2024