See all properties
Save

Hilton London Metropole

4.0 star property
Hotel with 2 restaurants, near Hyde Park

Photo gallery for Hilton London Metropole

2 bars/lounges, cocktail bar
Snack bar
Daily buffet breakfast (GBP 24.50 per person)
Standard Twin Room
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Bar
The current price is NZ$326
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
225 Edgware Road, London, England, W2 1JU
  • Hyde Park
    ‪12 min walk‬
  • Buckingham Palace
    ‪7 min drive‬
  • Piccadilly Circus
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Room, 1 King Bed (Refurbished)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Refurbished)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Octagon)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Octagon)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Multiple Beds, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Standard Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 146 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Double Room, 1 King Bed, Club lounge access

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Club lounge access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Room, 1 King Bed, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 King Beds

View all photos for Superior Quadruple Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
King Room - Tower View | City view

citizenM Tower of London

London City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,547 reviews
The price is NZ$242
includes taxes & fees
30 Mar - 31 Mar
citizenM Tower of London

About the area

London

Hilton London Metropole places you in the centre of London, within just a 15-minute stroll of Hyde Park and Madame Tussauds Wax Museum. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a conference centre. .Bow Bar is the hotel's own cocktail bar. 44110 square feet (4098 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 4-property class London City Centre hotel, you'll be 1.3 km (0.8 mi) from Regent's Park and 3.1 km (1.9 mi) from Buckingham Palace.

What's nearby

  • Hyde Park - 12 min walk - 1.1 km
  • Regent's Park - 15 min walk - 1.3 km
  • The British Museum - 6 min drive - 3.9 km
  • Buckingham Palace - 7 min drive - 4.1 km
  • Piccadilly Circus - 7 min drive - 4.3 km

Getting around

  • Edgware Road (Circle Line) Underground Station - 2 min walk
  • London Paddington Station - 8 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Caffè Nero - ‬2 min walk
  • ‪Fatoush - ‬2 min walk
  • ‪The Hijazi Corner - ‬3 min walk
  • ‪The Green Man - ‬3 min walk
  • ‪EDG Bar & Lounge - ‬1 min walk

About this property

Hilton London Metropole

Hotel with 2 restaurants, near Hyde Park
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 44110 square feet (4098 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available.

This 4-star London hotel is smoke free.

  • 1100 guestrooms or units
  • 24 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 44110 sq ft of conference space
  • 4098 sq. m of conference space
  • Built in 1973
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hilton London Metropole offers 1100 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Arabic, Dutch, English, French, German, Italian, Spanish

Similar properties

Bar (on property)

Park Plaza London Riverbank

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,955 reviews
The price is NZ$359
includes taxes & fees
30 Mar - 31 Mar
Park Plaza London Riverbank

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 24.50 for adults and GBP 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bow Bar
  • Tyburn Kitchen
  • Tyburn Kitchen Bar
  • Tyburn Market

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (44,110 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 24.50 for adults and from GBP 12.00 for children
  • Self-parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per stay plus a one-off GBP 35 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Frequently asked questions

What is the cancellation policy at Hilton London Metropole?

Hilton London Metropole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton London Metropole?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton London Metropole on 13 Apr 2025 start from NZ$325.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton London Metropole?

Yep, Hilton London Metropole has a self car park for GBP 35 per day.

Is Hilton London Metropole family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton London Metropole is a hit with families.

Does Hilton London Metropole serve breakfast?

Sure does, buffet brekkie is on offer weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton London Metropole?

No, Hilton London Metropole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton London Metropole?

Yep, Hilton London Metropole has 2 restaurants.

What time are check-in & check-out at Hilton London Metropole?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton London Metropole?

Furry friends are welcome at Hilton London Metropole, with food and water bowls on offer. Just so you know, there's a weight limit of up to 34 kg per pet.

Hilton London Metropole Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 437 out of 1045 reviews
Rating 8 - Good. 333 out of 1045 reviews
Rating 6 - Okay. 149 out of 1045 reviews
Rating 4 - Poor. 75 out of 1045 reviews
Rating 2 - Terrible. 51 out of 1045 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional! Very helpful and always welcoming. Room was clean and well presented.
Stayed 1 night in Jan 2025

10/10 Excellent

sharmila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great Xmas vibe and decor Friendly staff and concierge Breakfast was excellent
Stayed 2 nights in Dec 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location, with helpful staff. Close to the underground.
Stayed 1 night in Dec 2024

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mohit

Stayed 3 nights in Dec 2024

2/10 Terrible

BASHIR

Stayed 1 night in Nov 2024

10/10 Excellent

Cordilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay at the hotel.
The stay was good. The staff were amazing. Food was excellent. My children enjoyed the stay. Any concern we raised was sorted within a short period of time. I would not heistate to come again or refer to anyone .
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

abdullah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large But Efficient Hotel. Recommended.
Huge hotel, but well situated for getting around London. Decent breakfast. Only issue is that if on a high floor the wait time for a lift down can take some time - minor quibble tbf.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hamsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location Hotel
Hilton Metropole was a great place for our stay in London for it’s central location.Very friendly and helpful staff at the reception . Executive rooms are very well equipped , clean, and good size . We enjoyed the lounge which offers good breakfast and light dinner. Highly recommended.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and would definitely stay again! My favorite parts were how friendly and personable the executive lounge manager was and how accessible the neighborhood was. We were able to easily get everywhere we wanted to go via Edgeware Rd station and Paddington station.
Stayed 4 nights in Nov 2024

10/10 Excellent

Emma

Stayed 1 night in Dec 2024

10/10 Excellent

Bhairavi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient location.
Stayed 6 nights in Nov 2024

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient cor Puddington, room was nice and breakfast goof
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Amrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and all staff were polite and noce grest for our anniversary!!
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveller, Travelled with partner
Very much enjoyed our stay
Stayed 1 night in Dec 2024

4/10 Poor

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
"A Frustrating Stay at Hilton London Metropole – Met with Indifference from Hilton" Our stay at Hilton London Metropole was meant to be a celebration of two milestones—my daughter’s 15th birthday and my 50th birthday. Sadly, it turned into a frustrating experience riddled with poor service and broken promises, tarnishing what should have been a memorable family occasion. From being assigned inadequate and poorly maintained rooms to enduring miscommunication and unfulfilled assurances from staff, our experience fell far short of Hilton’s reputation for quality. Even after voicing our concerns multiple times during our stay, the issues were never fully resolved. Hoping to find a resolution, I reached out to Hilton via email after our stay. Instead of a sincere acknowledgment of the distress caused, I received a cold, generic response that failed to address the gravity of the situation or show genuine concern for my frustration. This indifference only compounded my disappointment and highlighted a troubling lack of guest care within the Hilton brand. What I encountered was not just a series of service failures but an apparent systemic issue with Hilton’s approach to hospitality—marked by a lack of accountability, attention to detail, and basic courtesy. Guests deserve better, especially from a brand of Hilton’s caliber. I can no longer recommend Hilton properties, as their indifference to guest satisfaction is unacceptable.
Stayed 5 nights in Nov 2024

10/10 Excellent

Fatima

Stayed 2 nights in Nov 2024

10/10 Excellent

Tom

Stayed 5 nights in Nov 2024

8/10 Good

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Aug 2024

6/10 Okay

Sean

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Bandar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024