6/10 Okay
Daniel
Business traveller
24 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing.
Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee.
The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable.
We would not stay here again. It was not worth the money and the service was poor.
The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs.
The lady checking us out was lovely and much more efficient and warm.
Daniel
Stayed 1 night in Sep 2024